We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Fitness Center

Club Pilates Crossroads

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Fitness Center.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:01/30/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    November 2024 I called to cancel my membership. They said I HAD to come in person to cancel I did so and they said they could freeze my membership. February 2025 the freeze is up For the past week, I have gone in at 3pm (after work and only time I can due to living an hour away from business) They have been closed everytime. Even though their hours online say 6am-9pm. This has made it impossible for me to cancel my membership.According to the ************************* (***) businesses have to have a click-to-cancel policy. Club Pilates does not. They are in no way making it easy for me to cancel my membership easily. I told them when I tried to cancel the first time that it was too expensive for me and here I am not being able to cancel a membership I dont want anymore.

  • Initial Complaint

    Date:04/05/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am writing to address a significant discrepancy in the account cancellation process that I experienced. In November, I initiated a request to cancel my account, during which the representative assisting me suggested freezing the account to avoid potential new registration fees in the event of a future decision to rejoin. While I agreed to this suggestion, at no point was I informed that should I choose to proceed with cancellation, I would be required to cancel the freeze, reactivate the account, and endure an additional month's charge until officially requesting cancellation in March.Upon my visit to the facility on March 10th to cancel my membership, I was directed to speak with the manager the following Monday after 2pm to address this issue. Subsequently, during my conversation with the manager on March 11th, I was informed that the location was under new management and that any fee waivers would necessitate Corporate review. The manager indicated that she would provide a resolution by Wednesday, March 13th, before the next draft date. However, despite these assurances, I have yet to receive any follow-up regarding a resolution.Additionally, I attempted to escalate the matter through the corporate website, but unfortunately, my message was redirected to the local facility without any further response. This lack of communication and failure to address my concerns in a timely manner is highly disappointing and unacceptable.Pilates neglected to provide transparent and comprehensive information regarding all costs and consequences associated with account cancellation. Had I been fully informed of the cancellation process and its implications, I would have chosen to cancel my account at that time. Presently, I am receiving notifications of a past due payment of $249, yet no one has reached out to me to resolve this matter as promised. My most recent phone call 4/1/24 and letter to management dated 4/1/24 still remain unanswered. Thank you.

    Customer Answer

    Date: 04/20/2024

    ****** from Club Pilates responded to me on 4/18/2024. She has resolved my concern. Thank you for your assistance; this complaint can be closed. 

Club Pilates Crossroads is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.