Complaints

This profile includes complaints for AutoNation Honda South Corpus Christi's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  AutoNation Honda South Corpus Christi

  6702 S Padre Island Dr Crp Christi, TX 78412-4904

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  AutoNation Honda South Corpus Christi

  4520 Crosstown Expwy Corpus Christi, TX 78415

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/23/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchase date: March 2024 Vehicle: [2023, Honda, and CR-V]Warranty type: [Tire Warranty]Date of incident: [10/22/2024]Complaint:I purchased my vehicle in March 2024, and since then, I have followed the dealerships recommended maintenance schedule to ensure my vehicle remains in good condition. Ive taken my vehicle in for routine inspections and services, including an oil change and inspections earlier this year. In particular, during my most recent visits, I raised concerns about a noise from the drivers front ball joint and alignment issues. However, during that visit, the dealership only performed an oil change (which I had not specifically requested) and checked the steering wheel, ignoring my concerns about the alignment and potential ball joint ************, I brought my vehicle back to the dealership due to a tire pressure issue. I was informed that three of my tires have uneven tread wear, and my warranty would not cover their replacement. However, I feel that this uneven wear could have been avoided if the dealership had properly addressed my alignment concerns during the previous visit, as part of routine maintenance.Furthermore, I was wrongly charged $100 for an oil change during that visit, despite being told upon purchase that I was covered for six free oil changes as part of my vehicle package. To which they honored finally. The dealership is now asking me to purchase a replacement tire for $213 plus tax, but I believe the current issues are due to their failure to properly inspect and maintain my vehicle when I brought it in previously.Resolution sought:I request that the dealership honors the warranty by covering the replacement of the affected tires and addressing the alignment issues at no additional cost to me. Additionally, I request a refund or adjustment for the oil change charge I was incorrectly billed.Thank you for your attention to this matter.Sincerely,******* ****** ************ Vin # *****************

  Business Response

  Date: 10/24/2024

  We are in contact with ******* and have discussed a fair resolution.Tell us why here...

• Initial Complaint

  Date:09/13/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 07/16/2024 I purchased a 2024 Honda Accord EX from AutoNation Honda South Corpus Christi . The odometer was 15 miles, I drove the car on the highway mostly and feeder road back to the dealership when I test drove the car. I am VA disabled for hearing loss and I have hearing aides but unfortunately the hearing aides are old and have stopped working. I was unable to hear the noise coming from the tires that had flat spots from sitting who knows how long on the dealerships lot . It is not my fault they could not sell the car and the tires became damaged. I took the car 4 days on 07/20/24 after when I was off from work and I told them about the noise coming from the tires. They told me the tires had flat spots and to drive the car 500-1000 miles and the noise would go away. My car now has 1000 miles on the odometer and the noise is the same . I like the car , I just want them to give me 4 new undamaged tires. They should have taken car of this matter on 07/20/24 when I took the car in the first time.

  Business Response

  Date: 09/16/2024

  We will contact Mr. **** today to make arrangements to replace the tires.

• Initial Complaint

  Date:02/09/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2014 ******** Cab truck from AutoNation Honda in Corpus Christi, ** back on October 19th of 2023, it's been almost 4 months and still have not reveived my license plates.I have been trying to get them for the last 3 months and all I get is "someone will contact you to try to resolve this matter" bit nothing has happened. I have contacted them in person, by phone, by email, messenger, spoken to different people but nothing has been resolved. I am currently working out of state and had to rent a vehicle because the state where I'm working the police pulls you over for no reason at all when they see paper plates and try to inpound your vehicle when you are from out of state.All I need is the metal plates for my truck so that II can use it.Every time I purchase a Used or New vehicle it takes between 2 and 4 weeks to receive my Plates and now it's almost 4 months and nothing yet.

  Business Response

  Date: 02/09/2024

  There was a titling issue that needed to be resolved that involved with the previous owner of the vehicle. The previous owner was contacted and has signed the necessary documentation to process the registration.  We have processed the paperwork on our end and are waiting for the local title office to complete the process.

• Initial Complaint

  Date:12/11/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took my vehicle In because It was jerking on me when I had my ** Running. I would turn off my ** and my vehicle would run normal. I asked them to take a look at my ** compressor. The service advisor took down In the notes everything I said and took my vehicle to the back. They diagnosed my vehicle and told me It was the alternator and that my vehicle would be back to normal running condition. I pay the clerk and leave the dealership. About a few hours after getting my car It starts shaking again. I call them back and they tell me to bring my vehicle back In for further diagnostic. I take my vehicle In and they tell me the **** PCM needs to be updated and they Replaced some kind of black box on my battery. While they were updating the ****PCM they did something wrong which caused my ABS module to go bad. They tried to charge me almost $1900 for the work but after me complaining about how that wasnt right we settled on like $600 for a used part with a 1 year warranty. I asked to speak to the ** several times but they wouldnt go get him. I was talking to the service manager whose name Is ***. So after that work Is complete I pick my car up and the next day It jerks again. I called them back and also tried to reach the service manager *** to tell him my car still wasnt fixed but couldnt reach anyone. At this point I am very upset cause I need my car fixed and I have been paying them a lot of money and they are not fixing the problem. I took my vehicle to a shop called Christian brothers and they diagnosed It and told me It was the ** Compressor thats bad. They told me the ** compressor failed because it was overcharged. Honda is responsible for overcharging my ** system because they had just replaced some components on my ** system prior. I called Honda again to speak to the ** and they kept telling me he was In a meeting and was unavailable. I feel Honda should pay for the needed repair. I no longer trust them and dont wanna do business with them ever again

  Business Response

  Date: 12/12/2023

  We have called and left messages for ****************** after you sent us this consumer complaint from the BBB in hopes of working with ***************** and resolving his car troubles  . The last time we worked on ******************** car was in September and we provided a rental car that we paid for to be able to spend time with the vehicle and get it to duplicate what concern he had. The rental was provided so we could work together to get answers on his car and because while we were letting the car idle in technicians stall and road testing the *** light came on and showed a failed *** modulator. We called him and let him know what happened and informed him that that part was on Hondas back order list and had no ETA. That is when we found a part by contacting LKQ . This is what we documented on his last repair visit with us on repair order #******. Technician performed system diagnostics and checked with our Honda  *** for current fail codes as well as history fail codes, and no codes stored at all , also road tested with *** connected to vehicle and noticed voltage variance on the negative terminal sensor and continued to road test with the a/c on because that is when he stated the vehicle would start to malfunction, and all was working properly, and had service manager road test vehicle and all checked good on road test with the *** connected and all checked good but lights for traction control, ***, and brake light came on and had no communication from *** modulator, that is when we reviewed our findings with ****************** . We explained to him in good faith we paid for the rental while waiting for this part to come in and did not charge him any labor at all to install and reprogram the abs brake modulator as well , once again road tested the vehicle in length and all was working properly when he picked up the vehicle. I will continue to call and leave messages in hope that he will call me back and see what we can do to help.

  Customer Answer

  Date: 12/16/2023

  Complaint: 20980064
  
  I am rejecting this response because: I did not receive a phone call from anyone at AutoNation Honda until Wednesday 12/13 and It was from the ** ***************. My vehicle Is at AutoNation ****** and I am currently waiting for them to give me an update on the path forward. 
  
  Regards,
  
  ***************************** Iii

  Business Response

  Date: 12/18/2023

  We are continuing to work with ******* regarding this issue.  We have agreed to pay for the tow bill and diagnostic fee at ****** to assist in getting the issue resolved.

  Customer Answer

  Date: 12/22/2023

  Complaint: 20980064
  
  I am rejecting this response because: 

  I am picking up my vehicle today from AutoNation ******* AutoNation Honda Refused to assist In the repair of my vehicle. They said they would only be paying for the diagnostic fee. The tech at AutoNation ****** said my AC compressor Is currently not seizing up since the other tech at Christian Brothers Automotive removed the access freon from my system. The tech at AutoNation ****** also stated that even tho my compressor Is currently not seizing up, that It Is still damaged due to being over filled and that my compressor would need to be replaced. My AC system was overfilled by AutoNation Honda which caused this whole Issue In the first place. Also AutoNation Honda South had my vehicle for like a week and was unable to figure out my system was overcharged during there troubleshooting. I had to take It to Christian Brothers Automotive for them to find that. I now have to pay out of my own pocket to fix AutoNation Honda South mistake. AutoNation ****** said the Repair would cost about $2700 for them to fix It at there shop. Thats just bad service on behalf of AutoNation Honda South and not how a customer should be treated. My Issue Is not with AutoNation as a whole but just with AutoNation Honda South. I will make sure I share my experience so that It Is known what kind of customer service u get when u deal with that location. 
  
  Regards,
  
  ***************************** Iii

  Business Response

  Date: 12/30/2023

  According to our records the last repair we performed pertaining to any air conditioning component was in July of 2021 when we replaced the evapcore and the expansion valve.  If the freon was overfilled it would have caused the system to improperly cool soon after the repair.  

  After speaking with ****************** I offered to let our master technician to diagnose the issue.  He stated he no longer trusted us and asked if he could have his car diagnosed by the ****** store.  We paid the tow bill and agreed to pay 1 hour of diagnosis.  ****************** then requested another ****** technician who is Master Certified to inspect the vehicle.  We then agreed to pay another diagnosis fee.  

  I spoke with the drive Manager at ****** and he said stated that although the compressor did have damage, the system was cooling properly.

  We feel that based on over 2 years and over 20k miles since we did any ac work we have gone above and beyond by paying for towing and 2 diagnostic fees.

  Customer Answer

  Date: 01/02/2024

  Complaint: 20980064
  
  I am rejecting this response because:

  So It just became overfilled with Freon on Its on? Your mechanics over charged my ** system. I never took my vehicle anywhere else and the service Records Indicate that. My vehicle was at your shop for weeks and I was just getting charged for things that wasnt even the Issue. How could I trust your shop after that. Also how could your master tech not find that my ** system was overcharged when he was troubleshooting? Why did I have to take It somewhere else and pay them to find the Issue? I specifically said when the ** Is Running my vehicle jerks and the vehicle wants to stall out. Instead Im paying for a ABS modulator and other things that wasnt even the Issue when I brought the vehicle In. Also you tried to give me the vehicle back with all the dash lights on cause u couldnt figure out what the problem was after attempting to update the **** PCM. I refused and you kept the vehicle longer then u said my ABS modulator was bad. Just terrible. I didnt need for u to pay for a tow or diagnostic fee. I needed u to fix the problem. So u openly knowing my compressor has an Issue due to being overfilled and nothing was done on your part to fix that, You really feel like u went above and beyond to satisfy a customer? A customer since 2017. I was even forced to buy another vehicle cause I didnt have time to wait around any longer while yall attempt to figure out the Issue. I will soon pay out of pocket to have my vehicle repaired. This whole thing just shocks me cause I have dealt with yall for years. Never again will I do any type of business there. ****** learned.
  
  Regards,
  
  ***************************** Iii

• Initial Complaint

  Date:11/28/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased this vehicle from the dealership back in December 2019.On September 26th, 2023, I brought my car in to have it inspected for oil leaking underneath the car around the engine/transmission. I made an appointment inquiring if the car issue fell under warranty and to have it inspected. They said it would be looked into while the car was in the shop when I called the day before bringing the car in to confirm my appointment details. Later in the day, I was informed by one of their service advisors that it was a rear main seal leak that was the issue and that this did not fall under any of my car warranties when I came into the dealership and proceeded in an attempt to have the car serviced and charge me for it. I declined the service per my right, paid the diagnostic fee, and went to another mechanic shop to address the issue. Later on, there was a continuing leak, and was informed that this should have fallen under the powertrain warranty and that I should look into it. Upon researching Honda's vehicle warranties, I found that this issue indeed fell under the powertrain warranty. I went to speak with the service manager to address the issue. He admitted it was a powertrain warranty issue and said it would be addressed but denied me reimbursement. After the powertrain warranty was honored and my car serviced. I attempted once more to receive reimbursement for the expense that should have never been made due to false information I received from their service advisor. I was only offered credit for the diagnostic fee which I originally shouldn't have been charged for and a few oil changes. I attempted to speak with the ** again as this was not fair compensation and receive reimbursement but they were already out of office and I have not heard back.

  Business Response

  Date: 11/29/2023

  **************** was assisted by one of our newest service advisors who was not aware of the leak possibly being covered under warranty.  When this was realized by the Service Manager **************** was credited back the diagnostic fee and was also given 2 future free oil changes.  We eventually did the repair under warranty due to ************************** not repairing the leak properly.

  Customer Answer

  Date: 12/04/2023

  Complaint: 20929315
  
  I am rejecting this response because: I do not believe that answer that has been given, especially more-so after the shifty cursory situations I have recently experienced with the service department shortly following the warranty repair of my car. I recall that the service manager said this "new hire" was a female by the name of ****** or ****? I never spoke with a person with that name and the staff that have contacted me or that I have spoken with are advisors I have seen in the past. I have spoken with a ***** and I have received messages from a ***** and ****** with updates on my vehicle which was shown in the text messages I previously sent and afterwards speaking only to the service manager and I assume his assistant, ****. The information on my vehicle was shared with other service advisors. None of them were aware of the warranties Honda vehicles come with, did not look into it after reading the notes or corrected the new hire?

  Regards,
  
  *****************************

  Business Response

  Date: 12/05/2023

  The repair was completed by our shop under warranty. I've offered 2 free oil changes and we have also reimbursed the diagnostic fee.  I am unwilling to reimburse the amount for a repair that another shop repaired incorrectly.

• Initial Complaint

  Date:09/08/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a ****** Sentra2012 back in 2019 to be my first vehicle I purchased on my own. It quickly turned into a nightmare when there needed to be a second contract made by finance MGR *****************************. Second contract was never submitted to the bank ************************** & each month I fought with them over the issue explaining agreement to so many months on first ************* exceeded the amount I did not agree to & spoke to several representatives each month how the second contract didnt state payment due for another month. Now the vehicle started breaking down every month. I have invoices taking it into the dealerships service & leaving with same issues or same noises coming out of the vehicle. I believe they sold me a ********* had made one review with *************************** bought back the vehicle due to ongoing issues giving me partial deposit of ***** in 2020 as they also made this decision sound so wonderful it would show on my credit bought off vehicle. Fast forward to September 2022 I reached out to Autonation Honda about my inquire of it not reported back to the ************** Its not staying any vehicle being paid off in my name. Now I am very upset two years later Im having yet another issue!! So I call Autonation for an entire week explaining to front desk, general managers & even the NEW finance ************** sounded very unprofessional when I explained what has happened & just wanted to receive a copy of Account number & copy of check so I can be able to call the bank & get down to the bottom as to why it wasnt showing on my credit. I had called *** before Autonation but needed an Account ******** stated they could not help me without it. So when I finally got ahold of financing after leaving multiple voicemails & calls he stated I needed to call the *** for account number. Very unprofessional about communication. Still no help after how many years?? Please help me, that is my credit on the ******** am so tired of being taken advantage of!!

  Business Response

  Date: 09/19/2022

  Here are all of the documents showing the proof of purchase and payoff for the 2012 ****** Sentra VIN# *****************

  AutoNation Honda Corpus Christi has completed all the required and agreed upon documents and payoff for this transaction.   We have no other obligations to the matter
  

  ****** Prince

  General Manager