Business ProfileforABC Home & Commercial Services

ABC states they are a Christian family owned business that cares about its customers but unfortunately I have experienced the opposite. We hired ABC to eradicate pest problems at 2 homes last summer and signed up for the monthly warranty for $50.00 a month per home where they would come out every few months to recheck for pests. We were able to schedule 1 recheck but unfortunately my husband became ill, collapsing, becoming unconscious and turning blue 2 to 3 times a week requiring me call to call 911 and my husband being in the hospital coding blue twice. When ABC contacted me to schedule the next recheck, I explained that either my husband was too ill or hospitalized and we could not schedule at that time. My husband ended up being in the hospital all of January and passed away in February. The company again called to schedule and I explained that my husband had passed away and I could not function, much less think about scheduling a recheck. They said they sympathized with my situation but were cancelling my warranty on both homes because they had not been able to come back out since the first recheck. I reached out to the customer service manager to only get a reply that they sympathized with my situation but it is stated in their warranty that they can cancel if they are not able to do their rechecks. They did not care that my husband of 37 years and I had been through hell since last summer and he had just passed away. Not to mention that I am the one that should have been upset because of their lack of empathy especially claiming to be a Christian family owned business and continuing to pay $50.00 a month per home when I couldn't have them do the recheck. I never complained and fully understood my obligation to pay the warranty even though I couldn't have them come back out yet. This company didn't care about their customer and refused to make an exception in this painful extenuating circumstance. I am very upset with their lack of empathy and understanding."