Business Profile
Air Conditioning Contractors
A Star Heat and Air PlumbingComplaints
Customer Complaints Summary
- 5 total complaints in the last 3 years.
- 3 complaints closed in the last 12 months.
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Initial Complaint
Date:12/06/2024
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
A star plumbing heating customer service executive called me last week and said they will inspect our a/c furnace and for free and let me know the health of my furnace as it is 7. Years old. The guy inspected and told i need to replace furnace sensor. I agreed to replace it, but he said the part itself costs $359 and if i take membership, it costs around $305 After looking at the internet, i found the part available for $14.50 Not sure why they are changing so much just for a sensor They ripped me and charged $305 for a $20 part Can BBB help me and try to get atleast partial amount of what i paid as i know it doesnt cost that muchBusiness Response
Date: 12/13/2024
We spoke to this customer and provided a partial refund which they agreed would settle this matter.Initial Complaint
Date:08/29/2024
Type:Product IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On August 27, 2024, I hired Astar Air Conditioning, Plumbing, and Electrical (*********************) to fix my air conditioning unit. The technician, ****************, seemed inexperienced despite claiming 30 years in the business. He criticized his co-workers and made false claims about his expertise. The unit temporarily cooled but failed again in less than 24 hours. When I reported the issue, Astar demanded an additional $200 after-hours fee to revisit the same problem they failed to fix.Despite having small children and family members with medical concerns who cannot tolerate high temperatures, Astar showed no consideration for our familys needs. They pressured us into either purchasing a membership or paying an exorbitant fee, showing no concern for the urgency of our situation. Astar's actions are inconsiderate, dishonest, and predatory. Despite advertising a "100% guaranteed service," they failed to deliver. This company is a scam, and their business practices are unacceptable.Business Response
Date: 09/17/2024
I reached out and spoke to ********************* the tenant that issued this complaint. I did extend an apology on behalf of our organization and I informed her that I am issuing her a refund in the amount of $200 that was charged to her credit card. She thanked me for this resolution and gave her my personal cell number so if she had any future issues she could reach out to me directly.Customer Answer
Date: 09/17/2024
I have reviewed the business response and accept this resolution.Initial Complaint
Date:05/31/2024
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Business attempted to coerce an additional fee that was and is not disclosed anywhere on their website. Having 2 children under 2 years old, this makes this situation completely unacceptable. We live in a part of the country that experiences excessive heat and unfortunately, Air conditioning in the region is a necessity.In the end, the agreed upon service was not completed even after the fee was paid.Business Response
Date: 06/05/2024
In an effort to resolve the matter I offered to refund the $200 paid by the customer since he was unhappy with the service provided. He agreed this would satisfy him and I had our accounting department refund his debit card on 6/5/24Initial Complaint
Date:07/10/2023
Type:Product IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I called AStar on June 28th the original installers of the air condition unit, which seems like a logical thing to do. They came out on the 28th and charged me $100.0 to inspect the unit. The service person ******************* said it was the thermostat and charged me $343.00 to give me a unit that was cheaper than what I had in the home and left. Within 1 hour the air conditioning unit was still at 92 degrees.On June 29th, I contacted my warranty company (Southern Comfort and heating). The technician did a analyzation of my a/c unit and stated it was the *** valve to call A-Star back since they installed the unit and it was under warranty. He took pictures of the *** valve and the unit.On june 30th I called back and asked for a new technician and I talked to the service manager and they sent out the same service rep, of which he agreed that it was the *** Valve inside the coil. Once in the house he refused to leave until he was paid for labor upfront at the rate of $430.35 which is half upfront. I paid and they took my money. They had to order the part which now put me in July 6th.July 6th Astar tech came out and installed the *** valve and stated it was my coil in addition to the *** valve. which i was charged for labor upfront.At 2:30 on July 7th they said can we put you on the calendar of sometime Saturday. 10 days without air on one of their units, can you believe they stole my money at the tune of $673.00 and it was not fixed!!! I fired A-Star from servicing my a/c unit. I called the company and texted the tech "*******************", that I fired them.On July 9th Southern Comfort tech came out and found my brass caps to my serves valve missing, the *** was not changed out or install by A-Star tech and he took pictures again showing it was the same original valve. He also found no issues with the coil or any leaks.I have the before and after pictures of The *** valve and all documents concerning Southern Comforts report of findings on July 9th.Business Response
Date: 08/29/2023
We spoke to the complainant and informed him that we never deposited his payment since he was not satisfied with us. He stated if that was the case then he has no issue with our organization.Customer Answer
Date: 08/29/2023
I have reviewed the business response and accept this resolution.Initial Complaint
Date:01/09/2023
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
A-Star was the subcontractor used by my builder to install HVAC in my home. We were profusely sweating in the master bedroom in winter towards spring 2022 when we first moved into the home and had to call the builder to check. A technician from A-Star DFW came in to check and he reduced the air flow in only master bedroom and told me to call back within 30 days if there is problem again. Since we were in the process of shifting and moving and by the time we settled it was already spring and we did not need Heat. Long story short we had some part of house overheating and some part too cold again in the winter well within the one year warranty period and called astar dfw to check. The technician who came to check said the whole house needs air balance and told me to call back the company to schedule. This is when i came to know that the first technician who came in the Feb/March 2022 did not perform whole home air balance (only air flow in one room was adjusted but astar says they did whole house air balance). When i followed with the company they did not even give me a sensible/sympathetic hearing but keeps demanding $250 for air balance saying they have already done with the complimentary complete home air Balancing . I don't mind paying if the company acted ethically. I need them to honor the warranty commitment of giving me the free air balance or i need a discounted service because they never did whole home air balance in the first place.Business Response
Date: 01/10/2023
Contact Name and Title: *************************** - GM
Contact Phone: **********
Contact Email: ************************************
We reached out to ******************* and set an appointment to go out to his home on 1/13/2023 and resolve the issue at no charge to him.Business Response
Date: 01/24/2023
We did resolve the issue at no additional cost to ************** and he stated he was satisfied. If there is anything else we can do please email ************************************
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