Complaints

• Initial Complaint

  09/06/2023

  Complaint Type:

  Order Issues

  Status:

  Unanswered

  More info

  Hello,My complaint centers on a rental property - The Tides at McCallum South in ****** *****, ***** I was a resident at this property until July 31st when my lease terminated. As I had signed a form indicating my intent to vacate the property in June. The property manager should be in position of this document. However they have neglected to send me any such paper work via email even though their receptionist made clear that they would do so. They have instead renewed my lease on a month to month basis at market value plus a two-hundred dollar month to month fee. I believe that this was handled incorrectly as the receptionist and management should be in position of the documents that detail my departure from their services. Yesterday I received an invoice for the month of August and I was startled and upset to say the least. I have called their leasing office several times today only to met with a disconnection of the line and no follow up from my emails or phone calls. Normally I would appear In person to resolve the issue but I have recently left the country and now reside outside the US. All I would like to do is have the charges removed and the property turned over to a new tenant as I have not lived there for several months at this point and find the lack of communication and professionalism from this establishment evident. I have previously filed a complaint with this company in the past as they failed to communicate to me and repair my air conditioning and dishwasher over many months. As I said I have tried to contact them directly but they refuse to answer any means on communication I have sent them. My departure from the rental property is something that the management and staff are well aware of as they have been communicated on several levels. I would like for them to terminate my lease, as it should have been on July 31st as agreed upon previously, and remove the charges billed.I have attached an Screenshot of my initial communication

• Initial Complaint

  02/04/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  When I first moved into this property in August 2022. I had issues immediately with the property. When I first arrived they still had not provided a lease for me. They changed the unit that I was supposed to move into, the unit I was given was dirty and missing parts of the oven and fridge. More recently I have had a standing problem with a leak in my bathroom ceiling and a dishwasher that does not drain properly. I have been told repeatedly that a Plummer would be around to inspect both the leak from the ceiling and the failing dishwasher, but they still have never sent one. I have made numerous maintenance requests both in person and through their online portal. Despite my actions, the management at this property continues to push my requests from pending to complete after 30 days. I have not had a functional dishwasher since August when I moved in and although the leak has stopped from the ceiling at this point I find it disconcerting that the staff informed me that "there is nothing to do at this time." and to "just call when it starts to leak again". They have not met my complaints with any action and due to the lack of results from contacting them I am forced to look for new means to have something done. I have taken days off from work to wait for a service to come to my apartment multiple times and have not had a single knock on my door. The dishwasher is full of standing water that is starting to smell and permeate throughout the unit. I am reaching out to you to determine my best course of action when dealing with this company. Ideally, I would terminate my lease and put this experience behind me, however finding more affordable housing may prove difficult. If the Better Business Bureau has any insights I would greatly appreciate them. I am also in talks with my company to see if legal action would be supported by them. Please advise if there is anything that can be done at this time. I will provide images of my requests and images of conditions.

  Business response

  03/15/2023

  We have made several attempts to complete the work orders. When Maintenace have tried entering Mr. *** pet was lose or visitor would not allow entry. I have talked to ***** *** and we have agreed to schedule at the resident's request for Maintenace to make repairs on Saturday 3/18/2023. He did say he would reach out to you as well. Please allow me this time to make the resident's repairs needed. Thank you

• Initial Complaint

  08/16/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I been living here 4 months . The first month of me living here I lived here a full month with mold . I told the off multiple times . It also made me very sick . Not to me mention , I have a underline sickness . They still didn't care . When moved in I noticed no HOT WATER. I complained to the office multiple times . The first time they came they said I need a certain part that's on back order . Now when I call they just tell me that someone is coming and no one ever come they just complete my work order . Been asking for washing and dryer which I was told it came in here already still have not received it . Having electricity issue still no one has came. We also pay for trash administration fee , and trash fee and the trash is ALWAYS all over the parking lot. Office staff is VERY rude. It's hard to get them on the phone when you do they rude or hanging up in your face and will not answering for you .

  Business response

  10/26/2022

  Business Response /* (1000, 7, 2022/09/01) */ The work orders requested by ****** ***** apt#1046 the mold work order was completed 5/13/2022 As for her hot water issue, it seems she was not aware of how to use the hot water knob in the shower as of today Maintenace and myself walked her unit with her and showed her how to turn it for hot water. We do not offer washer and dryer for our classic units however they do come with the connections. GFCI will be replaced 9/2/2022. ****** has confirmed. Please see attached.

• Initial Complaint

  04/04/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  For the past 3 weeks i have not had hot water, my apartment managers know about this issue and have continuously lied to my face saying they'll send maintenance, which they never do. Yvonne is the manager at my complex and she is incredibly unprofessional, i am also being charged more than i'm supposed to for 1. not having hot water, i shouldn't pay the same amount if they can't provide me hot water and 2. I am under texas rent relief, all my rent is PRE paid and legally they aren't allowed to change the prices of things since my rent is pre paid but for the last few months they've increased hidden fee's, and the water charge.

  Business response

  07/20/2022

  Consumer Response /* (2000, 17, 2022/06/15) */ Hello! My name is ******* ****, my case number is XXXXXXXX. I wanted to reach out and say that my apartment complex (who i made the complaint against) has helped me out and fixed the issue and then some. I'm not sure if i can remove the complaint or how this works but I wanted it to be added to the case if it cannot be removed that they have fixed the issue. Thank you!

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩