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Business Profile

Apartments

Versailles Apartment

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/30/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I been complaining about my ac unit for months now and they still havent fixed the problem.

  • Initial Complaint

    Date:05/01/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 3/28/23, I and my wife found mold in our apartment due to extreme amounts of negligence coming from this community. We ended up having to leave with our newborn son after finally piecing together the massive amounts of water coming from the floor and leaks from the sink which had exposed the foundation to the surface was no longer any joke. From January to March, we had to take myself, my wife, and my son, to the doctor several times to figure out why we couldn't breathe and why we were all coughing and getting sick so much, but once we finally put the puzzle together we had finally found the culprit. We had put in numerous work orders naming these leaks and constant water permeating through the wood on our floors and with the number of work orders we put in that ever solved the issue, the staff started ignoring our calls, taking their time with starting our work orders, and even started hazing my wife asking her when she simply is taking out the trash and passing an employee "Hey ******* do you have another complain today?" and laughs. This has been a terrible environment, so much so that we were let off of our lease early and reimbursed the base rent of a month we were accidentally charged for which leaves me with mountains of dollars spent on health care for my son, days of work missed many of times due to black mold sickness and becoming homeless, sending money on moving equipment, and having to relocate unexpectedly due to the unsanitary environment provided by Versailles and caused by a leak that has been confirmed to have to be fixed by ripping apart walls and all of the floors! As I said, yes we were reimbursed our amount that was accidentally charged and I am grateful for that, but that doesn't account for the amount of trouble and issues this has caused for my family and hopefully not my son forever. He was only weeks old when he started breathing black mold, so now we have to give him asthma screenings! I would appreciate some compensation for my loss.

Versailles Apartment is NOT a BBB Accredited Business.

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