Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/08/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They advertised a triple h x 18 150cc scooter they gave me a price of $1,200 total shipping and the scooter. When I received the scooter I got a no name brand knock off very cheap Chinese made moped scooter very cheap in quality does not have the same weight limit as the original one I ordered it is a complete lemon and very dangerous to ride Plus I cannot get it registered or tags put on it in in the state of ************** because the *** numbers do not match the title the model does not match the title the engine numbers do not match the original engine motors were scratched off it is a 2023 motor and a *************************************************** a refund

• Initial Complaint

  Date:10/22/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Scooter was delivered June 25, 2024 and upon arrival there was missing parts (a lug nut to the front tire) and the rear brake line was clipped during shipment. I immediately started reaching out and they promised to send the lug nut and brake line which never happened. Then they were to send the title and they indicate that it was delivered but I have never received so the bike is worthless as it must be titled, licensed and insured to operate. I have tried for over 4 months to deal with them and ******* to no avail. They will take the bike back but they insist that I must pay for shipping. It is fraud at the most. They have received numerous complaints re the same bike and have never made it right. I have been very patient with them and it is beyond unbelievable that they believe this is good business. I had to purchase another item (bike) as this was a transportation vehicle and was needed for work due to their lack of handling the situation. They are not saying that I am outside of the 30 day return policy notwithstanding the fact that I ask for a refund within the month of June, July, August, September and October, 2024. They have indicated that I have used the bike for over 100 days when it is not drivable as it does not have a front tire and rear brake line is broken and it has not been assembled. ******* has asked them to make arrangements to have the bike picked up to no avail. They are totally being rude and uncooperative and fraudulent in their activities. This is no fault of mine and they intentionally delayed the process thinking I would give up. I will use every outlet to resolve this matter. This company and Smart Toys LLC are one in the same.

• Initial Complaint

  Date:10/20/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ive been dealing with this company for three months now and I let them know that there was issues from day one Ive emailed stating and messages showing at and they promised to fix the problem. Here are three months later problem not fixed then claiming warranty is over so I have to pay off for all the parts, meanwhile they sent me a used bike nearly ******************************************************************* to pay for shipping it back. Just think Im getting shafted run. Ive had a bike for three months and dont even have the title dont have it registered. Dont have no plates never wrote the thing Here I am they got paid not I get paid All summer long

• Initial Complaint

  Date:07/15/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I HAVE PURCHASE A 150 CC BAODIAO AND I WAS NOT GIVEN A TITLE TO HAVE IT REGISDTERED THEY SENT ME SOME PAPERWORK SAYING THE MANUFACTURER'S CERTIFICATE OF ORIGIN AND WAS TOLD THAT I CAN TAKE THAT TO THE *** AND GET IT REGISTER AND I DID WHEN I MADE A APPOINTMENT I WAS TOLD THAT I NEED AN ORIGINAL TITLE SO I CAN HAVE IT TRANSFERRED I HAVE CALLD THE COMPANY I WAS TOLD TO SEND THE *** NUMBER SO THEY CAN SEND IT TO ME AND THEY STILL HAVE NOT *** SO THEY SEND ME A TRACKING NUMBER SO I CAN TRACK IT AND NOTHING COMES OUT I HAVE SOME TEXT FROM THE COMPANY SAYING THIS AND ALL I GET IS NOTHING ALSO I HAVE CALLED AND THE SAME THING

• Initial Complaint

  Date:07/04/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a moped from them and had it shipped. It came with the wrong tools and wrong mirrors. They didnt provide instructions. The you tube videos they sent were wrong. The muffler cover came off three times and was lost in traffic. I ordered this bike 2/25 and I have been fighting with this seller and with Amazon to get reimbursed $100. The muffler destroyed my finances belongings. We have spent over $600 now taking it to the shop and back. The bolts were wrong. Wrong gaskets. The tech said this is a made in china piece of cr*p. The seller wants to do nothing. They just keep saying its not within 30 days. It WAS within 30 days when I first mentioned it. They refused to help.

• Initial Complaint

  Date:06/16/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 29 may 2024 I purchased a moped from this individual on ****** for a total of $1121.52. I received it by freight on 5 June 2024. A couple of days later, I unpacked it to ensure everything was there. While unpacking I found the right brake line had been rubbed to the point it cut through the rubber making it inoperable. I contacted the seller they informed me they were not going to pay labor to have it fixed. I informed them they either fix it or refund my money. After 2 days of no response from seller I contacted amazon who made them respond. They said I could return it at my expense, but they won't issue a refund until they receive it. I informed them on their ****** post it states because the item contains hazardous materials it cannot be returned, if it could it should be their responsibility to pay for return shipping. It's been 2 days no response about the refunding or paying for return shipping. Per federal law if an item is received not in working condition the seller is responsible to replace, refund or fix because its considered a breach of contract. Nowhere in the law does it state the buyer holds any monetary responsibility. I want a full refund and if they want the moped back, then they need to arrange for its return, not me.

• Initial Complaint

  Date:04/16/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  06/01/2019 Estimation of ********************* committed to providing me a NEW CONDITION ************* Qauntum Tour 150cc moped -UPON FURTHER INSPECTION I RECIEVED A ***** THAT WAS DEFECTIVE WITH RIPPED EXTERIOR (SEAT RIPPED,DAMAGED) , LOOSE BOLTS, WRONG PARTS , ENGINE NOT FULLY FUNCTIONING DUE TO NOISES ***** WAS MAKING WHEN IGNITIONED - MOST OF IF NOT AL THE PARTS RESIDING IN THE ***** WERE EXTREMELY TO THE POINT THAT BOLTS FELT OFF WHILE DRIVING AND LED LIGHT WOULD TURN ON AND OFF , ACCERATION OF ***** WOULD BOGGLE IN THE SENSE WHERE IT WOULD ACT AS THOUGH IT WASNT ABLE TO ACCELERATE WHILE MY HAND WAS FULLY ENGAGED IN ACCELERATION HANDLE Any one can easily get stranded or get into an accident if the moped were to just stop in the road as it did with mine while cars are passing , which may pose as a criminal offense in the sense where this company is aware of the parts it provides upon sale which if by knowledge allow to have a moped running with such extremely cheap parts could pose a safety risk and if they fully knew that this happens often with there mopeds and choose not to do Anything about it they are essentially liable for putting there customers at risk of Death or accident, Which is Immoral.-when i made the purchase i was under the impression i would recieve a high quality Moped that would last me years to come , the moped only Lasted a portion of that Year. unfortunately i am merely a peasant and WAS not knowledgable of the Quality of the product through parts and as a Whole , upon further inspection, while ofcourse the experience of riding the moped and the times that i wasnt even able to without the thought of being stranded or having the moped shut off on me and cease to work or worse , stop abrubtly in in a road where cars are passing by fast The Seat that they provided after didnt even fit my moped , I was left with a piece of Junk and robbed of almost $1000

• Initial Complaint

  Date:02/05/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently purchased a kids 4 ******* quad off amazon through 'Smart Deals Now" with that being said the quad arrived on time. When we got the item and placed it together the front tired had a bent rim and the tire was not drivable. I immediately requested to speak to someone and explained the situation. They offered to sent us a replacement tire and rim for the quad. (side note this was placed 12/28/23. It is not 2/5/24 I received the tire (which they sent was USED, DAMAGED, BENT RIM, DIRTY, & NO VALVE COVER STEM TIRE IS DATED 2021!!!. I sent the pictures of the item they claimed was shipped from *****. (packaging stated it came from *****. They literally ripped it off another quad threw it in the box damaged lied told me it was new. Told me I was wrong. Told me they wouldn't even offer a partial refund for shipping which cost me almost $400.00 after they asked what I was seeking for a refund. I learned this company is contacting customers on the side to avoid the chat being monitored through amazon. MESSAGE TO ANY FUTURE CUSTOMERS DO NOT PURCHASE FROM THEM. They are simply rude and not helpful they don't give a s*** what they send nor care about anyone purchasing from them. Thank GOD amazon is amazing and assisting with the A-Z claim which I knew nothing about until I kept calling and trying to get answers. I am looking only for my partial refund I didn't even try to fight for a full refund since this cannot be returned. They are unwilling to assist but only offer to send another measly broken non useable part. Of course they are willing to continue sending c*** It comes from a c*** seller with c*** customer service. They need to be removed off selling anywhere and go take up some business class tips. Hopefully there is some sort of resolution considering I will stop at NO end until this is resolved. Sounds about right for their F rating here on BBB as well. Price of this item was 655 total cost with shipping and taxes $980.00

• Initial Complaint

  Date:06/23/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a motorcycle called the titan on 5/1/23 and it was delivered on 5/7/23 after receiving the motorcycle that I paid $3,000 for I realized it was not the correct bike. I contacted the smart deals now and was told they were out of stock of the one I ordered so they sent me what they had. After looking up the bike they sent me on their site I discovered they sell this bike for a little over $1,000 so they just sent me a cheap one since they didnt have the expensive one that I bought in stock. I told them thats not okey with me and they advised that I could return it if I wasnt happy with the substitution however it would be $499 shipping and would be another $499 to ship another one out to me so I just decided to keep it however they will not send me a title. I have asked over and over the past 2 months to please send me my title and they have text me a tracking number saying my title is in the mail then the tracking number says shipment canceled by sender this has happened 3 times now. Its been over two months and I now have a different and way cheaper motorcycle than I originally purchased and its useless because I cant even get a title for it so its illegal for it to be on the road. This place is a scam! They have stopped answering any calls or emails. I have no proof this motorcycle is even mine with no paperwork. I couldnt even get them to send me a receipt. I turned to the BBB site for answers but it appears everyone is having the same issues with this business. If they dont resolve this issue I guess Ill just have to take legal action.

• Initial Complaint

  Date:06/02/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchase a hhh scooter from Amazon they said smart deals is responsible for scooter engine will not start want money back or exchange they did not send title or owners manual or registration please help.