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Business Profile

Auto Body Repair and Painting

Guardian Auto Body

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Body Repair and Painting.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/06/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Bought a SUV from the company on 3/2/24. Found out that the odometer has been rolled back when I went to register the **** Check engine light was also tamper with (doesn't turn on). This vehicle was also in a bad wreck to were they thought the ************ a bolt head to straighten out the frame. Will provide pictures if need be.

    Business Response

    Date: 03/07/2024

    WE never sold any car to ********. I spoke to ******* in the phone today and explain to her that this car was sold on February 9 2024 to *************************** for $9000 with mileage of  ****** . The title was cleaned and with no alteration.

    we sold 5 cars to *************** and this buyer is doing the same to other people.

    WE refuse to sell to this buyer any more cars to avoid this illegal activity. 

    Customer Answer

    Date: 03/07/2024

    The owner contacted me. The issue is resolved. This complaint isn't with this business.

    Business Response

    Date: 03/08/2024

    WE never sold any car to ********. I spoke to ******* in the phone today and explain to her that this car was sold on February 9 2024 to *************************** for $9000 with mileage of  ****** . The title was cleaned and with no alteration.

    we sold 5 cars to *************** and this buyer is doing the same to other people.

    WE refuse to sell to this buyer any more cars to avoid this illegal activity. 

    Customer Answer

    Date: 03/08/2024

    I have reviewed the business response and accept this resolution. 

Guardian Auto Body is NOT a BBB Accredited Business.

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