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Business Profile

Auto Parts

50 Stars Auto Parts

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Parts.

Complaints

This profile includes complaints for 50 Stars Auto Parts's headquarters and its corporate-owned locations. To view all corporate locations, see

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50 Stars Auto Parts has 2 locations, listed below.

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    • 50 Stars Auto Parts

      5306 Blaney Way Dallas, TX 75227-1417

    • 50 Stars Auto Parts

      910 S Pearl Expy Dallas, TX 75201-6046

    Customer Complaints Summary

    • 9 total complaints in the last 3 years.
    • 9 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/23/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Order Details:Placed order on November 27, 2024 (6:42 AM PT) for ABS Module for 2010 ******* Genesis ****** Representative ******* verified correct part availability. Purchase amount: $391.24.Issue Chronology:First Wrong Part (Early December 2024): Received **** vehicle part instead of ******* part Immediately reported via phone/email with photos. Requested refund and return label, Company refused refund, shipped second part, instructed to dispose of incorrect part, Second Wrong Part (December 14, 2024): Received second incorrect part, Professional mechanic verified incompatibility.Documented with: Dashboard error codes (photos), Part incompatibility evidence, Mechanic verification, all communications, Resolution Attempts: Multiple refund requests made, provided all, required documentation, company imposed unnecessary conditions, Company made false claims about shipping labels, multiple attempts to resolve ignored Current Status:Both parts returned (12/21/2024, *** tracking provided)Company confirmed tracking receipt Now claiming holiday closure until 01/02/2025 Continuing to withhold refund Deceptive Practices Demonstrated:False product representation, Shipped wrong parts twice, Refusal of timely refund, False statements about shipping labels, Unnecessary resolution delays, Unreasonable refund conditions, Using holiday closure as delay tactic.Damages:Purchase amount: $391.24 Mechanic fees for failed installations Time/effort pursuing resolution Vehicle remains without needed part Additional vehicle-related expenses Documentation Available:Original order details All email communications Photos of incorrect parts Error code documentation Mechanic verification Shipping records Resolution attempt timeline Resolution Sought:Immediate refund ($391.24)Acknowledgment of mishandling Business practice review All claims supported by documentation available upon request.

      Business Response

      Date: 01/21/2025

      We would like to clarify that the *** module shipped on the second occasion was the correct part for your 2010 ******* Genesis ****** Upon shipment, we ensured that the part matched the specifications provided. However, we understand that you chose not to proceed with the installation and requested a refund instead.
      As per your request, the refund was processed promptly once the second part was returned to our warehouse. We have confirmation that the refund was issued in a timely manner despite of you not returning the second ***. 

    • Initial Complaint

      Date:12/07/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Oct 7, 2024 I ordered an ABS Module for my **** F150 for $322.70. It was guaranteed to be programmed for my particular truck and I even had to provide them the ***** It also came with a warranty. The first module they sent was for a different vehicle and wouldn't work in mine. I returned it and they assured me they could send another that would work. I received the next part and it did fit, but it wasn't programmed, and I had to pay another mechanic $138.26 to have it programmed. I have made many phone calls, and I'm always told they will call me back, but no one ever does. I could have bought one that needed to be programmed for $50, but I went with their more expensive part because they guaranteed it would be programmed.

      Business Response

      Date: 01/21/2025

      To clarify, the replacement part we sent was pre-programmed and functioning correctly at the time of shipment. We take great care to ensure all parts are programmed to the specifications of the vehicle using the *** provided. We understand your frustration, but based on our records, the module was tested and programmed before leaving our facility.
      Additionally, when you signed the invoice, you acknowledged the terms and conditions related to programming, which we believe was clearly outlined. I regret that this situation caused you additional expense, and we genuinely appreciate your understanding as we work to improve our services.

      Customer Answer

      Date: 01/22/2025

      I am rejecting this response because:   I can prove that the part in question was not properly programed there for it was false advertising. I am not asking for all my money back just what it took to reprogram it correctly They have openly told me they have had problems programming **** products. This was there second part they sent me and it took many phone calls and almost 2 weeks to recieve the correct unprogramed part

      Business Response

      Date: 01/29/2025

      Thank you for reaching out, and we apologize for the inconvenience you've experienced. As outlined in our warranty terms, we did ship out a replacement part after confirming that the first one was incorrect. We made sure that the second module was programmed as per our guarantee and shipped it promptly to ensure it would work for your truck. We understand your frustration and appreciate your patience throughout this process. If theres anything else we can assist with, please dont hesitate to contact us.




      Customer Answer

      Date: 01/29/2025

      The problem was the secound part shipped was incorrectly programmed and had to have it programmed correctly which i have paper work to prove

      Customer Answer

      Date: 02/03/2025

      I am rejecting this response because:   

      The problem was the secound part shipped was incorrectly programmed and had to have it programmed correctly which i have paper work to prove

      Business Response

      Date: 02/03/2025

      As I mentioned previously, this led to the need for reprogramming, which I have the paperwork to prove. While we acknowledge that the *** was initially programmed, it is important to note that, as a used *** unit, it may require reprogramming depending on the specific year, make, and model of the vehicle. This variation can sometimes lead to the need for additional adjustments.
      Please let me know if further clarification is needed, as we are committed to resolving this issue promptly.

    • Initial Complaint

      Date:12/06/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a NEW ABS Module from this Company. They took payment over the phone and said it would ship that day. My bank was charged. The following day they called and said the accidentally issued a refund and wanted to charge me again, I said NO, there is no refund in my account and once there is then sure charge again. They called numerous times the next few days and asked to charge again and that the item was shipped, I said no don't charge me again until I see a refund.. I Called them and asked for tracking numbers which they said it hadn't shipped and give until end of day to provide. They didn't (shocker). I'm out money like a lot of people it **** like for a dishonest business who tries to steal and double charge, I will be blowing them up until I get a refund. BBB shut them down it is a scam and a call center! I may fly down and investigate myself. DO NOT BUT FROM THESE SCAMMERS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

      Business Response

      Date: 01/21/2025

      Thank you for sharing your concerns. Id like to clarify the situation from our side.
      When we initially attempted to charge your account, the transaction was unsuccessful due to insufficient funds. As a result, we reached out to you the next day to resolve the issue. Once the payment was successfully processed, we promptly shipped the *** module to the address you provided.
      Regarding the tracking number, the part was indeed shipped, and the tracking information is available for you: 1ZG1970J1219886430. Unfortunately, we were unable to satisfy your request to provide the tracking number sooner, but the shipment was made as soon as payment was confirmed.

      Customer Answer

      Date: 01/21/2025

      I am rejecting this response because:   This is completely false and a lie. My card was charged instantly and I can show the bank transaction proving so. Furthermore it was never shipped, I have all correspondence from the company, if that's what you call them. They did however call me back and say they needed to run my card again because it was charged incorrectly. I told them that if they refunded me the original charge they could run my card again, but shocker they didn't. I asked for tracking info numerous times via email text and phone and never received it, never received the part either. I had my bank reverse the charge and I have that document as well. SHUT THESE SCAMMERS DOWN! READ THEIR REVIEWS AND COMPLAINTS. AWFUL PEOPLE WHO TRY TO STEAL FROM HARD WORKING HONEST PEOPLE!! THEY ARE LYING A THOUSAND TIMES OVER!!!!!!!! SHUT THEM DOWN!!!!!!!!!!!! 

      I WILL PROVIDE ALL DOCUMENTATION IF BBB REQUESTS IT!!!!!!!!!!!!!!!!!!!!!!!!!!

      Business Response

      Date: 01/29/2025

      I understand your frustration, but I want to clarify a few points regarding your purchase. First, as clearly stated in our communications and on the invoice, we sell only used OEM ABS modules. Additionally, the sales representative informed you that the estimated delivery time was 3-5 business days. However, you chose to dispute the charge with your ***** before giving the agreed-upon time for delivery.
      It's also important to note that we never charged your card without your consent. You signed the invoice, where all terms and conditions were clearly outlined, and we have always followed the process as discussed. We encourage you to check with your bank regarding the status of your refund. We are happy to assist with any further clarifications.
      We do take these matters seriously and are committed to resolving any concerns you may have.

    • Initial Complaint

      Date:11/08/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      50 Stars has been deceptive in their advertising. The part that I ordered was not the part that I received.

      Business Response

      Date: 01/29/2025

      Thank you for reaching out regarding your recent experience with 50 Stars Auto Parts. We would like to clarify that at no point did we refuse to acknowledge your concern. We understand how important it is for our customers to receive the correct part, and we strive to resolve any issues promptly.
      Before the part was delivered back to us, you had initiated a dispute with your bank. While we understand your frustration, please note that, in many cases, some customers may keep the ********************** we send and return their own damaged parts, claiming that the item was incorrect in order to receive a refund. For this reason, our policy is to review the returned part before processing any refunds.
      That being said, we have received your returned part, and as stated in our previous communication, we will issue a refund once we have had a chance to review it. We appreciate your understanding in this matter and look forward to resolving it as soon as possible.

    • Initial Complaint

      Date:10/05/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order on 9/10/24, they did not send it and said the ups driver dropped and broke it. They only supplied this information when I called back and asked why I could not track the shipment. They finally sent another on 9/16/24. The part did not work. They told me not to return it and they sent another on 9/25/24. That part also did not work. I have been asking them to supply a return label so I can return the item for a full refund. It is now 10/5/24 and they still have not done so.

    • Initial Complaint

      Date:10/04/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered an ABS replacement through 50 Star Auto Parts for over $500 dollars. When the part arrived, it was broken and I sent photos to them to show how it looked when package was opened. We tried using the part even though it was broken but it was filled with errors and not able to be used. I contacted **** ****** and explained the situation. They did send me another one but the part was also filled with errors and unable to be used. I have since called and sent emails to get a refund and to send parts back. Have not received any responses.

    • Initial Complaint

      Date:08/21/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      50 stars auto parts stole my money.I ordered online, they sent me the wrong part. I returned the part via *** and $60 to ship it back. They received the item 3 weeks ago, but they NEVER refunded me the $380. I need help getting the money back. The $380.09 + the $60 to ship back their own mistake.

      Business Response

      Date: 08/21/2024

      This order has been refunded in full and there is nothing we can do for this consumer. 

      Please go through our refund and return policy terms and conditions mentioned in our website and which you have agreed before we process the order. (**************************************************) - Check Return Address and Refunds Section

      Thank You

      50 Stars Auto Parts

       

    • Initial Complaint

      Date:07/08/2024

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Was given a price in a text message and they would not honor the price.They said that a new guy gave the wrong price. I have been in the automotive business for 29 years if we make a mistake we honor it just good business. Have a price in a text messages from them for ****** when I called back to order it said it would be 565. for the pump that not good business.

      Business Response

      Date: 08/02/2024

      *********************************

      Business Response

      Date: 08/02/2024

      Thank you for bringing this to our attention. We appreciate your feedback and would like to clarify the situation.
      After reviewing our records, we did not find any instance where a price of $565 was quoted. Our standard practice is to provide quotes that reflect the base price before adding any shipping fees and state taxes. Typically, shipping costs range between $15 to $20, and the final total will include applicable state taxes.
      It's possible there may have been some confusion, or the quote you mentioned might have come from a different company. We want to assure you that we are committed to fair and transparent pricing.
      If you have any further questions or need additional clarification, please dont hesitate to reach out.

    50 Stars Auto Parts is NOT a BBB Accredited Business.

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