Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/06/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased Aliba deep wave human hair clip in 3/1/2025 at 8:09 pm cst. I should've known it was an issue with the hair when the cashier asked me if I was sure I wanted to purchase the clip ins. After arriving home I decided to check out the hair. I was in complete shock looking at the clip-ins. Each clip in had about 1-2inches of weft showing. I couldn't install the hair. The next day I returned to the store for a refund. The manager told me she could only refund 1 pack since the other one was opened. I informed her the hair was not installed nor has it been altered. She gave me a card and advised me to email the owner. I emailed the email address on the card and have yet to receive a response. I've called multiple times and was told the manager wasn't there.

  Customer Answer

  Date: 03/07/2025

  I was trying to include these pics with the claim

• Initial Complaint

  Date:04/21/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I visited the store on 04/15/2024 to purchase hair products. I noticed Design Essentials **************** Anti-Frizz curl defining gel and Design Essentials **************** Anti-******************** Finishing Spray. I noticed neither product was sealed. Unknown if that was an issue I decided to purchase the products. I spoke with the cashier as to whether or not she felt I could use the products on my curly hair. The cashier read the information on the bottle and felt I could use the product on my hair. I used the products and neither product did what they advertised. They did not work in my hair. On 04/19/20 I returned to Jenny Beauty Supply to request a refund. I spoke with a lady name ********* (not sure of correct spelling) and explained the product does not do what it advertised. ********* stated she needed to speak with someone else about refunding my money, she spoke with ***** and I was told I cannot get a refund because I opened the product. I explained how else was I to know the product does not work if i didn't open it. ***** stated I could not receive a refund because again I opened the product. I explained that is not a fair policy and had I know I never would have purchased the products. I am a 71 years old. I don't have $32.45 to waste on products that advertise falsely or products that have been tampered with. I am requesting my money returned to me. Transaction #******* 04/15/24 Register # ** Sincerely **************************

• Initial Complaint

  Date:11/17/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Please listen to your customers. This store has the worst set of cashiers. Everyone has a nasty attitude. Shopping at the store is so nice until you get to the register and you want to leave everything there because the way they treat you. I drive 30mins to come here to get what I need and the way they treat you is so distasteful. They throw your things and try to silence you when you say something.

  Business Response

  Date: 12/05/2023

  Hello

  We are so sorry to hear that your experience at the ****** Jenny's location was not up to standards.

  We never encourage "nasty attitude" or "distasteful treatment" and we are so sorry that you felt that way and will work to get things fixed for you.

  If you could please email us at ************************************ or send us more information here regarding your visit, we will start an investigation right away.

   

  We always appreciate your visits and we hope to hear from you soon. 

   

• Initial Complaint

  Date:07/30/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On today 7/25/2023 I purchased a pair of shorts that were incorrectly labeled and marked as a 2X. I was at register 2 at 11:23am I returned the shorts less than an hour later because they were the incorrect size. They label petite sized clothing as plus size and offer no refund or exchanges on clothing that they purposely mislabel. They are stealing money from hardworking people like myself who barely have any money!! Then they talk to you like you are the scum of the earth after youve patronized their businesss! Thats not fair and no right.

  Business Response

  Date: 09/07/2023

  Hello,

  Sizes discrepancies are usually subjective to the brand that is manufacturing them. An example of this is how shoe sizes vary from brand to brand and a size 6 show brand A could be a size 5 in brand B. If you could send us a picture of the tag as well as the clothing in question, we can look into this matter for you.

   

  We hope to hear back from you soon

• Initial Complaint

  Date:02/10/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Feb. 4th I purchased a wig from Jenny's Beauty Supply in ***************. On Feb. 9th I went to this location to return this item. It was unopened & I had my receipt but was told I could not return this type of item despite what the return policy printed on the receipt stipulates. The return polcy states that items may be returned within 15 days of purchase. The cashier told me that this does not apply to my item & that there is a separate return policy for certain items such as the item I was returning.

  Business Response

  Date: 02/13/2023

  Hello ******
  
  We regret to inform you that Wigs are final sale and that we are unable them for returns/exchanges/refunds. This is stated in our return policy which can be found at every register as well as on our receipt.
  
  For our full policy, please visit our website at *********************************************************************************

  Customer Answer

  Date: 02/17/2023

  (The consumer indicated he/she DID NOT accept the response from the business.)
  This is a lie. I submitted a copy of my receipt & no such language is printed on the receipt nor at the register. The instore customer representative stated that this info is only found somewhere in the back of the store. This is a dishonest, predatory business practice.

  Business Response

  Date: 02/21/2023

  Hello
  
  Could you please send us a copy of your receipt?

  Customer Answer

  Date: 03/12/2023

  ***Document Attached***
  I have uploading my receipt, again. Thanks
  See Attachment/File: 20230312_160602.jpg

  Business Response

  Date: 03/14/2023

  Hello
  
  our refund policy can be found at the bottom of the receipt below the barcode.
  Wigs would be categorized as "wearables" which is mentioned on the receipt.

  Customer Answer

  Date: 03/17/2023

  (The consumer indicated he/she DID NOT accept the response from the business.)
  Everything in your store is "wearable" furthermore why would you specify a 15 day time limit on items in a separate statement. Your customer service representative stated that wigs aren't considered a wearable item; sunglasses, bags, clothing hair ties & clips are.
  
  As stated in my initial complaint, I was told the "wig return policy" is a separate policy found in the back of the store & the one on the receiptdoes not apply.
  
  You are a dishonest and decentful business, taking advantage of a low income, protected class of people. You are definitely worthy of having legal action taken against you and also having this information presented to the court of public opinion.

• Initial Complaint

  Date:08/27/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Customer service was very rude the music that we're playing had explicit words I did explicit words was not acceptable or professional I wasn't able to speak with a manager

  Business Response

  Date: 11/01/2022

  Business Response /* (1000, 5, 2022/08/30) */ Contact Name and Title: ***** *** - Director Contact Email: ********@jennybs.com Hello ****** We apologize for any rude service that was provided at one of our locations. If you could please email us at *******@jennybs.com detailing your visit, I'll get an investigation started right away. Regarding the music, we always try to play family friendly music. If explicit music was played on your visit, please let us know of the time and date of your visit and we will see who was in charge of the speakers that day. Again, we apologize for any inconveniences you may have had and we hope to improve our services for you on your next visit. Consumer Response /* (3000, 7, 2022/09/07) */ (The consumer indicated he/she DID NOT accept the response from the business.) I was in the store on August 2626 at 7:20 PM that was the time that I purchase my items. I arrived at the store around 6:45 if I enjoy coming into the store I enjoy the music. You're Employees lack customer service skills.. I am grateful That you employ people who live in the Community which you don't live in. It's evident that your company categorizes all black people to be the same type of person person. That's not fair and unacceptable. You are hiring practices practices need to change you need to hire professional people Or the type of people you hire you need to train them to become professional people.The young lady told me that she was the manager the young lady behind the Barber counter and the Asian man said that she was the cashier manager I asked a young lady to speak to the manager she said he was in the office I explained I will wait they came back later and gave me a business card and said to call this number. The number on the card is the general store number and each location has a phone number . I felt disrespected when the young lady Would not have a conversation with me. If you hire a manager to represent our manage your cashier cashier area or store that person should be able to hold a to hold a civilized conversation. The young lady told me not to talk to her and she switched the music And she walked off very disrespectful certainly not professional.. Nevertheless I feel my relationship with Jenny's beauty supply is now ended this isn't the 1st time I feel my relationship with Jenny's beauty supply is now ended this isn't the 1st time That I've had a bad experience your cashiers they play on their cell phones and expect the consumer to wait until they're finished. They use vulgar language and have no respect for the elderly. I'm sure miss Jenny has no clue of what goes on in her store . Again I think our relationship is over and it's over and I will spend my money elsewhere and I will Share my story with other customers. Its sad to think that all black people are like the type of people you hire. Its saddens me that you think that black people don't possess dignity or integrity. You will not get anymore of my money. ve a business Employees lack customer service skills.. I am grateful full that you have a business your store lack Customer Business Response /* (4000, 9, 2022/09/08) */ Hello ****** it saddens us the hear that you would like to sever your relationship with Jenny's. We have never stated or implied that black people "don't possess dignity or integrity" nor do we select candidates on those principles. Candidates are interviewed by each department's manager with a non-biased point of view. We apologize if we did not meet up to your standards and we will work on improving our hiring practices to select more suitable candidates.