ComplaintsforRichGirlCo LLC
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Complaint Details
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Initial Complaint
06/28/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
Ordered product in december 2023. I have yet to receive my order or a refund despite several unanswered emails requesting one or the other. Others whove ordered after me have received their orders and Im still waiting. Approximately 7 months later.Initial Complaint
03/13/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I initially ordered several products January 2023 from a sale they were having I never received my products due a system issue nor did I ever receive a refund after reaching several times I left it alone fast forward to October I ordered again and November also as of today I havent received any products or refund I have several emails and interaction with the owner who eventually blocked me and told me to get over it I was notified this has happened to hundreds of peopleBusiness response
03/14/2024
This customer became upset when I blocked her from my personal page after she voiced an opinion. Regarding the refund issue with **********'s beyond my control, a point I've communicated to her and others awaiting refunds since October. As a business owner, I reserve the right to refuse service and maintain boundaries between my personal and professional life.We have plenty of others who have gotten their orders and are happy with us and we will continue to prevail and work through all of our kinks !
Initial Complaint
01/19/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
Purchased item on website 12/8/23 . Order has not been sent as of today. ******************** listed as owner have been scamming mass amounts of people with her website. She isn't sending out orders nor responding to calls or emails. She blocks you when you ask for products or refund. She have been doing this per social media post for over 1 years.Initial Complaint
01/16/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
Placed order 1/25/23 receipt # ****-7976 Order #***** 3 extra strength sku. Never recievedInitial Complaint
01/03/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I placed an order with this business on Black Friday. I have not received this order. I reached out over 5 times trying to get information about my order and the business ignored me every time. There is no way to process a refund either. They just stole my money.Initial Complaint
12/27/2023
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
Ordered a product in April 2023. Never received it. The shipping label was created but the product was never even shipped. I made over a dozen attempts to receive the product. Still didnt receive anything. So then I made many attempts for a refund and it resulted in getting ignored after I told my order number. Then she deleted my comments and blocked me on all social media. I dont appreciate being scammed.Initial Complaint
10/30/2023
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I placed an order with Rich Girl Company on August 26, 2023. I have yet to receive my order. I have reached out several times through the provided emails and I also contacted the number that was provided to no avail. I haven't heard anything back, but she's back posting on Instagram saying she shipping out orders same day, but she will not respond to me. I believe this is a fraudulent company. I am not the only one that it has happened to. She has resulted in hiding comments about orders not being received. People are taking a chance at spending their money on products that they may never get.Initial Complaint
10/09/2023
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
Placed an order on 8/24/2023 in the amount of $60. Received an email 8/29/23 that the order was shipped and it included tracking information for ***** I know that it usually takes time to get orders from them because I have ordered before. I never received the order and now the tracking number is not trackable on the **** site. I have emailed two different email addresses about my order and submitted an inquiry on her website. No response was ever received. Definitely not a good experience with this business.Initial Complaint
10/04/2023
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I placed an on order on 07/14/23 & I have yet to receive my order. My order number is *****. Ive emailed countless of times between sending messages through the website & direct ********* get no reply. Well one message I sent did get me a tracking label created, which it was created on 08/22/23. It is now 09/21/23 & the tracking information still shows that the carrier hasnt received the products. I paid $117.50 for the products. I emailed the owner on 09/21 to which she emailed back quickly saying she was sorry & would refund me. As of today 10/04 I have yet to receive my refund. I emailed her again on 09/28 asking when should I receive my refund & havent gotten a response. I recently checked the **** site & the order is no longer trackable but through the companys website **** is still waiting on the items.Initial Complaint
10/02/2023
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I placed an order on July 14, 2023 in the amount of $48. They claimed to have shipped the order on July 27, 2023 but the order never arrived. I sent an email on aug 9th as well as the 10th to their email listed as ******************************* and they never responded. The money was taken on July 14th. I ordered their coconut shampoo, hair growth oil as well as their luxe butter. I just want my money back as this point because they are unprofessional and I honesty beginning to think they are a scam!
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Customer Complaints Summary
12 total complaints in the last 3 years.
11 complaints closed in the last 12 months.