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Find a Location

El Rancho Supermercado has 1 locations, listed below.

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    Business ProfileforEl Rancho Supermercado

    Bulk Food Stores

    At-a-glance

    Customer Reviews

    2/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    4450 W Jefferson Blvd., Dallas, TX 75211
    BBB File Opened:
    8/9/2010
    Contact Information

    Principal

    • Veronica Lievana, Director of Marketing

    Customer Contact

    • Veronica Lievana, Director of Marketing
    Additional Contact Information

    Email Addresses

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

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    Most Recent Customer Complaint

    04/04/2023

    Complaint Type:
    Product Issues
    Status:
    Unanswered
    I purchased a couple things that were wrong for my kitchen I tried to get a refund two days later with the receipt and was told by a female manager I can't get a refund because I paid with Ebt food stamps. This was at the Rancho market in ************* ** today at 6pm

    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

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    Most Recent Customer Review

    Blanca O

    2 stars

    06/01/2022

    I have a problem with the bakery at location **** N. **** Fort Worth TX, don't have special order cakes here! There has been several occasions I order a cake and evetime there is an issue with the cake. Its like the staff can't follow directions from the order sheet. They have given me the wrong size, wrong flavor, they have charged me extra for fruit filling and no fruit filling! This is unacceptable they are cheating the customers. Last Sunday I show up for my cake and it wasn't even ready they misplaced the note so they made me late to my event. So I contact the bakery manager she apologized with an attitude and said these types of things happen all the time NO! these things happen only at this Bakery! Contacted the store manager to let her know about my recurring issue with the bakery! She didn't want to hear about my previous experiences at all, at the minimum they should have giving me a discount for all of the inconvenience. Complete lack of accountability and poor customer service from both managers.

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