ComplaintsforGreyhound Lines, Inc.
Bus Lines
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Complaint Details
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Initial Complaint
10/09/2021
- Complaint Type:
- Product Issues
- Status:
- Answered
Greyhound left 50 people stranded at their Sacramento bus station with no attendant and no information regarding our late bus. After waiting an hour, I called the customer service line only to find out they have no idea where our bus is and the next bus will not arrive for 10 hours. We will have to be stranded in the bus station until morning. I later found out from a greyhound employee that was also waiting for the same delayed bus that this station has left people stranded here overnight for the last three nights. It is irresponsible of greyhound to sell tickets when they knowingly have a problem with meeting the schedule.Business response
12/07/2021
Business Response /* (1000, 5, 2021/10/13) */ Hello, Thank you for contacting us. We apologize for any inconvenience this has caused. Your refund was processed back to the original form of payment on 10/12/21. Please allow up to 10 business days to see the funds in your account. We look forward to serving you in the future.Initial Complaint
10/08/2021
- Complaint Type:
- Product Issues
- Status:
- Answered
8/6/21 confirmation #: XXXXXXXXXX I ordered a bus ticket to the coast and back for $42.00. The guy who gave me my ticket gave me directions to the wrong bus to take me on my trip. I came back inside and asked for a refund, and gave me a customer service card with a website with no dispute form on it. I ended up calling them 5 times to get a answer and they told me they can't verify what happened and can't give a refund. It was entirely this guys fault who gave me my ticket and I'm going to have to eat the cost from his stupid mistake. He didn't tell me sorry and was not even in the station half the time, smoking and talking to random people in the back.Business response
12/07/2021
Business Response /* (1000, 5, 2021/10/13) */ Thank you for contacting our office with your concerns. We sincerely apologize for the delay. Greyhound Lines, Inc., is committed to providing quality customer service and maintaining affordable prices. Input from valued customers such as you and your family will help us with this process. We welcome any comments you wish to share with us, so that we may serve you better. We have received your request for a refund on your ticket. Unfortunately, the ticket you submitted has no refund value. You purchased an Economy fare ticket, which is non-refundable. As a customer service gesture we are happy to offer you an Electronic Travel Voucher (ETV) in the amount of your ticket which is good for one year from the date of creation. Please reply to this email if you accept and we will create the ETV for you. We are certain your future experiences with Greyhound will demonstrate our commitment to provide quality customer service, and we look forward to serving your travel needs.Initial Complaint
10/07/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I took a bus from Columbus, OH, the morning of June 6th, to Grand Junction, CO. I paid $200 for the ticket. At some point, a worker removed my luggage from underneath the bus. I realized this when I switched to a new bus. The supervisor at this station said she would track down my bag and have it sent the following day to Grand Junction. It did not arrive, so I sent several emails and made several calls to various stations I had stopped at. Their call center did not know how to track down my luggage, so they gave me the numbers to stations I had been at. Very few actually answered the phone. Those that did said they didn't have my luggage and that I should file a luggage claim. I did so and they claimed that my luggage was found, but it still never made it to Grand Junction. I went home to Ohio on Jun 30th. I made another baggage claim to send the bag to Zanesville, OH. Now they claim they can't find my luggage at all. I want them to either find my bag or refund my ticket.Business response
12/08/2021
Business Response /* (1000, 5, 2021/10/14) */ Hello, Thank you for contacting us. We have researched your profiles and cases in our system. Your bag was never located and still has not been located. The bag did not have a bag tag on it however, we do have a description of the bag. We'll do what we can to help reunite you with your stuff if you've lost it. However, Greyhound expressly disclaims liability for any lost or damaged baggage. See greyhound.com for full terms and conditions regarding baggage. We apologize that we failed to provide the level of service you expected and deserved. We hope you will not let this incident deter you from using our services and trust you will give us another opportunity to prove that we can be the most reliable and economical form of transportation to meet your needs.Initial Complaint
10/06/2021
- Complaint Type:
- Delivery Issues
- Status:
- Answered
MY HUSBAND WAS TRAVELING FOR THE FIRST TIME, FROM ******, AL TO MPLS, **/TWO TRASFER ATALANTA/******** 1. THE DRIVER RUDE. WHEN ATALANTA SOMEONE TOOK HIS BAG INSTEAD OF THERE OWN, THEY FOUND OUT/ WENT TO FILE A LOST BAG REPORT, CUSTOMER ********************** WAS THE RIGHTFULL PERSONS TO FILE THE REPORT, ************** ( WHO HAS BAG) STATED THEY WERE RUDE AND WOULD NOT FILL OUT THE FORM TELLING HER SHE HAD TO FILL IT OUT, BACK OF THE FORM WAS MY MOBILE NUMBER, GAVING SOMEONE MY PHONE NUMBER, SHE DROPPED IT OFF AND *****: ATALANTA GREYHOUND CALLED, STATED SHE WOULD HAVE IT SENT TO ME IN ****, **. WAS TOLD 24 TO 72 HR RESPONCE/ BUT ONLINE SAID 14 DAYS. I CALLED 24 NUMBERS EVEN CORP OFFICE NO RESPONCE, NO ONE CAN HELP AND COULD NOT FINE AFTER FILING ONLINE 6 TIMES. I JUST WANT MY BAG.Business response
05/07/2024
We regret that your experience did not meet your expectations. Our aim is to deliver outstanding service for all our customers and travelers, and we look forward to another chance to provide exceptional service in the future.Initial Complaint
10/04/2021
- Complaint Type:
- Product Issues
- Status:
- Answered
Was mailed out on the 13th of September just finally got it on the 1st of Oct yes was told 5 business days when I opened the box I had 2 picture frames busted 1 picture is scratched up I have called and complained telling them I want a my refund back and there telling me that they can't handle it the supervisor I talked to didn't get her name @9:45am on Oct 4th was very rude im talking and she cuts me right off. This needs to only do passengers transportation they need to shut down package deliveries i paid $122.05 and want it all paid back to meBusiness response
05/07/2024
We regret that your experience did not meet your expectations. Our aim is to deliver outstanding service for all our customers and travelers, and we look forward to another chance to provide exceptional service in the future.Initial Complaint
10/04/2021
- Complaint Type:
- Billing Issues
- Status:
- Answered
I traveled from ********** to *************** and paid 160 for my baggage which was supposed to arrive with me but didn't. Four days later a fraction of my baggage arrived however 150 lbs of my belongings largely tools and two whole containers well actually 3 were not recovered at all. One 70 gallon container weighing 100 lbs, one black weatherproof roll top bag. And one Bosch tool bag with three ************** tools waseemoved from inside another duffel bag. I've created a cart with ****** detailing .most of what was lost and submitted it with my claim to Greyhound, copies attached.I dont anticipate they will do much to compensate but we'll just see.Business response
05/07/2024
We regret that your experience did not meet your expectations. Our aim is to deliver outstanding service for all our customers and travelers, and we look forward to another chance to provide exceptional service in the future.
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Customer Complaints Summary
2,180 total complaints in the last 3 years.
1,111 complaints closed in the last 12 months.