Complaints

This profile includes complaints for Greyhound Lines, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Greyhound Lines, Inc.

  PO Box 660362 Dallas, TX 75266

• 

  Greyhound Lines, Inc.

  1 Harborside Dr Boston, MA 02128

• 

  Greyhound Lines, Inc.

  1 Meetinghouse Ln Sagamore Beach, MA 02562

• 

  Greyhound Lines, Inc.

  102 West St Mendon, VT 05701

• 

  Greyhound Lines, Inc.

  1200 Airport Dr S Burlington, VT 05403

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/31/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  For a return trip via Greyhound from the ************************** on 31Jul2024, we had arrived at the terminal prior to the departure time of 3:25 PM. Our tickets had stated 3:25 PM, but the monitors throughout the station advertised departure as 3:30 PM, so we figured there may have been some delay in departure. Despite this, we were outside of the doors of the bus at ~3:23 PM. The bus was off, but the doors were closed and the driver was in the aisle with their back turned to us. We waited to get a response from the driver for several minutes. He only returned to his seat at 3:25 PM and waved us off repeatedly yelling through the door. We showed our tickets on our phones and he opened the doors. He waved us on to board the bus, but he stopped us on the stairs and proceeded to nastily scold us for trying to board past departure time (mind you we were there several minutes prior to ticket departure, and many minutes prior to the time that was posted by Greyhound around the station. We made it clear we had no baggage to stow underneath the bus, and we could just scan our ticket and go sit in our reserved seats, but he spent at least a minute loudly admonishing us then made us exit the bus and drove away. We are seeking a refund for our 2x return tickets, as this was an involuntary cancellation as defined by Section C of Greyhound's Terms and Conditions, as well as a refusal of service not aligned with the nature of the examples per Section D of the Terms and Conditions (T+C). The bus operator was incredibly unprofessional (Section II of Greyhound's Intercity Motorcoach Customer Bill of Rights) and excessively unwilling to exercise reasonable efforts to transport us to our destination according to the schedule (Section F of T+C). We have spent multiple hours speaking with gate agents and calling numerous customer ********************************************* only to be hung up on or passed to an automated email quickly spitting out a canned response and refusal to refund.

  Business Response

  Date: 08/06/2024

  Thank you for contacting our office with this matter.
  
  We truly understand your circumstances, however in accordance to our Terms & Conditions, no refund is possible. Unless one of the two cases below apply:
  
  1. Cancellation on our side.
  2. Delay of more than two hours and the passenger does not take the trip.
  
  As a goodwill gesture, we would like to extend you a Promo Code valued at $69.96. This voucher will remain valid for three months from the date of issuance and can be redeemed at any time within this period. Please note that the voucher expires after a single use. You may utilize it to purchase tickets either by calling ************** or by visiting our website at www.greyhound.com.
  
  Kindly contact us via e-mail at ********************************************************** and refer the following case number ******** to receive your voucher code.
   
  Thank you for your interest in Greyhound Lines.

• Initial Complaint

  Date:07/30/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a trip planned through greyhound. I called the day before the trip because i wasnt feeling well and felt it was necessary to get checked out before traveling. They claimed they couldnt find my booking information associated with my email address and refysed to help me. My original trip was suppised to take place on july 30th and i was trying to reschedule my tickets for july 31st. They basically told me there was nothing they could do and that i was out the money. Now i have to buy two new tickets to take my son home so he can start school. Im not really in a position to afford a loss right now.

  Business Response

  Date: 08/07/2024

  Thank you for expressing your concerns regarding the inconvenience you experienced while using our services.
  
  Regarding your concern, we would like to apologize that rebooking and cancellation of tickets should be done 15 minutes before the departure time. It should be done via our website at ******************************, or by calling our fares and schedules department at this number: **************. We apologize, but we can no longer accommodate your request since the ticket is already null and void.
  
  We wish we could have been more positive with our response and hope that we can serve you again soon.
  

  Customer Answer

  Date: 08/07/2024

  I am rejecting this response because:   

  I had called the day before and the day of the trip to try to get refunded for my tickets and they claimed they couldnt find my information on file.  Seems awfully convenient.   I dont get how you stay in business by blatantly ripping people off. 
  

• Initial Complaint

  Date:07/30/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a ticket for an elderly friend of ours for a trip. He had missed the boarding time on account of delayed transportation to the bus terminal. He is unable to drive, is legally blind and does not have used of a phone. As soon as I was made aware of the fact that he missed his boarding time, I made a call to the call center to transfer the UNUSED ticket to the same trip leaving out the next day (tomorrow 7/31). I spoke with an agent, ******, who informed me that the ticket could not be transferred or refunded as it was considered void. I asked to speak with the supervisor. This went on for 20 minutes. I then was put on the line with a supervisor, *****, who was none other than ****** attempting to disguise herself as the supervisor. No one resolution was found. I am sure that passengers miss their boarding times all of the time. To not allow a refund is one thing, but to not allow a transfer to use the unscanned ticket for the same trip on a different day is THEFT. That is money paid for services not rendered. We will be pursuing an investigation into Greyhound Bus Lines.

  Business Response

  Date: 08/08/2024

  Thank you for contacting our office with your concerns. We sincerely apologize for the delay in responding to your e-mail. Due to data protection regulations (GDPR), we need to collect additional details before we proceed to review your request.
  
  Please provide us with the following details:
  
  Passenger/s full name(s):
  Order ID number:
  Email address used for booking:
  Phone number used on the booking (if applicable):
  Trip date and time, departure and arrival locations:
  Cardholder's full name:
  Booking channel (app/website):
  
  We appreciate your help and look forward to resolving your issue.

• Initial Complaint

  Date:07/30/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a ticket with this company for a trip from *********** to ********* on 06/25/2024; the bus should depart at 8:20 pm from *************************; I got there at 7 pm (they recommend to arrive 15 minutes before the scheduled time), at 7:44 I decided to track the bus and for my surprise it had already left at 7:42 with no notice, they didnt send me any update on my email or text message; I ended up taking a train, which costed an additional of $72 because there were no more buses for the day and I had to get in ********* in that day. I called the company and they confirmed the bus left almost 40 minutes earlier, but all they offered was a voucher to use in future trips, ignoring all my costs with **** to get to the station or the money I lost with the train and the bus. Im seeking for a refund of my money,

  Business Response

  Date: 08/08/2024

  Thank you for expressing your concerns regarding the inconvenience you experienced while using our services.
  
  We apologize for the inconvenience caused, but we really hope you understand that, just like all other transportation, we are also subject to circumstances that we sometimes do not have control over. Safety is of utmost importance, and we will spare no efforts to ensure the welfare of our passengers. We sincerely regret the disruption of your travel plans and apologize that this happened. Please be assured that we have been and will continue to work our hardest to ensure that early departures, delays, and cancellations are kept to a minimum as far as possible.
  
  Unfortunately, we will be unable to process your request since a chargeback was made for this order. You must contact your credit card company with any concerns you might have about your account.
  
  We wish we could have been more positive with our response and hope that we can serve you again soon.
  
  Thank you for your understanding.

• Initial Complaint

  Date:07/29/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid almost ****************************************************************************** I have to sit with other people and didnt tell the guy I wanted our seats so I want my money back immediately or Im filing a complaint with federal trade

  Business Response

  Date: 08/08/2024

  Thank you for expressing your concerns regarding the inconvenience you experienced while using our services.
  
  Regarding your concern, we regret to inform you that we cannot always provide the resolution you desire. The ticket you purchased is non-refundable, and due to ticket restrictions, we are unable to honor your request as the services were still provided.
  
  We hope this incident won't deter you from using our services again. We look forward to another opportunity to demonstrate that we can be the most reliable and cost-effective choice for your travel needs.
  
  Thank you for your interest in Greyhound Lines.

  Customer Answer

  Date: 08/08/2024

  I am rejecting this response because greyhound failed to provide hospitality and refuses return on monies

  Business Response

  Date: 08/28/2024

  Thank you for taking time out of your busy schedule to share your thoughts.
  
  We apologize for the inconvenience caused, but we really hope you understand that just like all other transportation, we are also subject to circumstances that we sometimes do not have control over. Safety is of utmost importance, and we will spare no efforts to ensure the welfare of our passengers. We sincerely regret the disruption of your travel plans and apologize that this happened.
  
  Regarding your concern, we regret to inform you that we are unable to honor your refund request as it shows that the ticket was used and the trip was completed, we understand that this may not be the outcome you were hoping for. We apologize that we cannot fulfill your request.
  
  Please be advised that we have properly documented your concern and are taking the necessary steps to address the issue. We value your patience and understanding in this matter and hope to have the opportunity to serve you better in the future.

  Customer Answer

  Date: 09/23/2024

  I am rejecting this response because Im going to make it a civil matter

• Initial Complaint

  Date:07/29/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Friday June 26, a non profit helped me by using donations to get a ticket from ******* AZ to ********, due to domestic violence and being homeless. I did arrive 10 minutes late due to an accident on the interstate on my way there, it was already past the 15 minute cancellation time frame, but thought Id make it, if not at the *******************, at the ****************************. I went into the ******************* waited 15 minutes nobody came to the the counter. Making it impossible to make on time at the **************** stop. I called customer ********************** who told me the only other option was to drive to Amarillo Texas to board. When I told him that was impossible he told me that he was unable to change the ticket or do a refund, I had to use the chat option online. I did so, explained my situation, and was told there was nothing that could be done. I asked to speak to a supervisor, and was told I needed to call the same number I had just called. I called back asked to speak to a supervisor. I was told no, there was no supervisor available, but she said she could try to help me, if not, I could speak to a supervisor. I explained the situation, was told that if I wanted a free ticket to go to the about greyhound page, which I did. Then go down to the organizations that support us. I explained to her there was nothing about organizations. She told me that yes there was, I needed to be on the about greyhound page. I told her I was and read to her everything on the page. She said that it was on the top left, under help and info and then to go to about greyhound. Again I explained there was nothing, she then argued with me. I asked for a supervisor and was told no they are busy. I said Ill hold I want a supervisor told no they are busy. I said Id wait. The supervisor told me the same thing. I tried to explain to her what I saw only to be talked over several times. That I was wrong and not looking in the right place. They need customer **********************.

  Business Response

  Date: 08/08/2024

  Thank you for expressing your concerns regarding the inconvenience you experienced while using our services.
  
  Greyhound values its customers and strives to ensure they have a pleasant trip. Our employees are trained professionals who are expected to always behave competently and courteously. The behavior you described is unacceptable, and we assure you that appropriate actions will be taken to prevent its recurrence. However, please understand that the details of an employee's personnel file, including any reprimands, are confidential and cannot be disclosed outside our organization.
  
  We would love to assist you. Please note that to give your situation ample time and care, there are a few things we will need from you to help with the process.
  
  Order ID number:
  Passenger's name:
  Departure location and destination:
  Travel date:
  
  We appreciate your help and look forward to resolving your issue.
  

  Customer Answer

  Date: 08/10/2024

  Here is the information that Greyhound was asking for

• Initial Complaint

  Date:07/29/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 28, 2024 I purchased two tickets from ***********, ** to ***********, ** and paid extra to reserve the two front seats. The trip was to take place on July 16, 2024 for a very important medical appointment. I received a text confirming my purchase. As I was preparing to leave in the morning of Jluy 16th, a text message indicated my booking had changed and was given a voucher for $36.99 without an explanation. I called Customer ********************** at ************** and was informed that I had canceled my trip! I explained I had not. No matter how I tried, I was not believed! I had to purchase another ticket through another bus company. I want proof of their claim that I canceled. The local agent never answers the phone. I tried several times, but to no avail. By the way, why was I issued a refund if the local agent displays a sign indicating all sales are final? The text came in at 10 a.m. and the bus departed at 2:30 PM. Greyhound's website indicates that "You can cancel your ticket up to *********************************************************** the form of a voucher which you can use on a future trip." The logic does not make sense. I seek a full refund to my credit card and proof that I canceled. I am enclosing a copy of text messages from them, photo of all sales are final, copy of new bus ticket, and a receipt from my doctor (ENT Alamo) to indicate that I was indeed present on the July 17th.

  Business Response

  Date: 08/08/2024

  Thank you for contacting our office with your concerns. We sincerely apologize for the delay in responding to your e-mail. Due to data protection regulations (GDPR), we need to collect additional details before we proceed to review your request.
  
  Please provide us with the following details:
  
  Phone number used on the booking:
  Booking channel (app/website):
  
  Once we have received this information, we will be able to review your case further.
  
  We appreciate your help and look forward to resolving your issue.

• Initial Complaint

  Date:07/29/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I booked a trip through Greyhound and they gave me the wrong departure time without sending any corrections or updates. This left me almost stranded in *************, and ultimately I had to pay for an expensive **** ride from ****** to ********** at 1 am in order to get home. I requested a refund and they gave me a voucher that they said would be good for three months. I attempted to use the voucher exactly within three months, and it didn't work. When I contacted them, they said it had already expired and promptly closed my case. Don't depend on Greyhound for trips and don't accept any vouchers they give you - they don't honor them.

  Business Response

  Date: 08/09/2024

  We would like to express our sincerest apologies for the delay in our response to your email.
  

  In regards to your concern, Please note that this voucher is valid for three months from the date of issuance and can only be redeemed once. After further validation, our records shows that the voucher was issued on 21st of April in the amount of $40.48 and will expires on 21st of July. We regret we cannot honor your request as it shows that the voucher is already expired.

  Again, we apologize that our response could not be more favorable. We hope you will not let this incident deter you from using our services and trust you will give us another opportunity to prove we can be the most reliable and economical form of transportation to meet your needs.

  
  

  Customer Answer

  Date: 08/09/2024

  I am rejecting this response because:  I have proved multiple times that I had attempted to use the voucher on July 21 - the very same date they say the voucher was good towards - and I even shared a screenshot showing this and the error message I got. No matter how many times I say it and share this proof, they just repost the same canned response that they can't help me because the voucher is now expired. When in fact, IT WAS NOT EXPIRED WHEN I HAD ATTEMPTED TO REDEEM IT. 

  Customer Answer

  Date: 08/09/2024

  To add on, when Greyhound issued me the voucher on April 21, they said it was good for 3 months. They did NOT say the exact date or time the voucher would expire. 

  If the voucher technically expired at 11:59 pm on July 20, then that is NOT a three-month voucher as they claimed, and they should have put those terms in. It's misleading and now I'm out of $40. 

  Business Response

  Date: 08/27/2024

  Thank you for contacting our office with your concerns. 
  
  In response, please be advised that our vouchers will expire 3 months from the date they are issued which means that the voucher was already expired at that time you attempted to use it. We apologize we are unable to honor your request.
  
  We are certain that your future experiences with Greyhound will demonstrate our commitment to provide quality customer ********************** and we look forward to serving your travel needs.

  Customer Answer

  Date: 09/23/2024

  I am rejecting this response because:  I attempted to use the voucher within 3 months of receipt and it wouldn't process. The voucher was technically only good for 29 days. 

• Initial Complaint

  Date:07/29/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  No response whatsoever from two complaints to Greyhound made via their website. We booked a Greyhound trip (married couple) as part of our summer vacation on 7/16/24. We were made to sit in the wrong seats, despite having paid for an upgrade, then had a terrifying trip in which the driver made illegal stops on the *************** got lost, turned the bus around, drove dangerously without due **************** to the safety of passengers & other road users. We had paid extra for Panoramic seats to enjoy the scenery. The driver told us to move from our seats to the wrong seats opposite, directly behind him (photo). We now had a view of shabby screens around the drivers cockpit (photo) & the back of the drivers head. We could see everything the driver was doing as we joined a highway. As we approached a junction, the driver slowed & straddled the lanes, unsure of whether to take left lane or stay on the highway. He then fully stopped the bus on the highway, in front of the safety barrels, & set off back into traffic. The driver sometimes wore glasses, sometimes not. He would take them off to clean them while driving. He was constantly jerking the wheel, swaying across lines & into lanes, braking & driving over the rumble strip. When not looking at his phone, positioned down to his left, he was rooting in his bag for snacks & drinks while driving (packs of ******************* seeds, using both hands & steering with his wrists and elbows, while driving). Having left the highway we took a wrong turn near ********* (photo). We then made a K-turn in the road. Soon after, he stopped the bus in the road & considered taking a right turn down a single track road clearly marked DEAD END. We lost all confidence in Greyhound. At this point that a passenger approached the driver with a map app on his phone and said you are going the wrong way. After a stop he started to set off with the luggage doors open. We did not get the service we paid for. We are seeking a full refund.

  Business Response

  Date: 08/08/2024

  Thank you for contacting us regarding your concern. We are here to assist you in resolving the issue, and in order to do so effectively, we kindly request for additional information from you. Please provide us with the following details:
  
  Order ID:
  Passenger's name:
  Departure location and destination:
  Travel date:
  Email address and phone number:
  
  Your prompt response in providing the above information would be highly appreciated. We value your business and look forward to providing you with the best possible resolution.
  

  Customer Answer

  Date: 08/08/2024

  Please could you forward this information to Greyhound, they have requested it (again):

  Booking No.: **********.0
  Passenger name: ***************************** & ***************************

  Origin and destination: ******** to ****************

  Date of travel: 7.16.24

  Email and phone number:

  **************************

  ************

  Thank you, *****************************

  Customer Answer

  Date: 08/08/2024

  NB under complaint type it says Repair Issues

  (I presume this is a mistake. Our complaint was about being seated in the wrong place, despite paying for an upgrade, and being offered an unreasonable and unsafe service from Greyhound. 

• Initial Complaint

  Date:07/28/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Booking No.: ********** purchased Jul 23, 2024 From ************ Greyhound US0421 (Jul 23, 17:55) to ***************************** (Jul 24, 00:20)The bus broke down and we were stuck in the side of the road with no AC and foul bathroom smell for 6 hours. The bus did not get to ********** until 7 am. That is six hours and forty minutes beyond the expected arrival and contract. I have reached to Greyhound for a refund but the company denied the request. The whole situation was poorly handled by the company and as a consumer I felt abused. I also spend $135.66 in a hotel that I did not get to use because of the late arrival by the Greyhound bus company.

  Business Response

  Date: 08/12/2024

  Thank you for taking time out of your busy schedule to share your thoughts.
  
  We apologize for the inconvenience caused, but we really hope you understand that just like all other transportation, we are also subject to circumstances that we sometimes do not have control over. Safety is of utmost importance, and we will spare no efforts to ensure the welfare of our passengers. We sincerely regret the disruption of your travel plans and apologize that this happened.

  Regarding your concern, we regret to inform you that we are unable to honor your refund request as service was still provided and the trip was completed, we understand that this may not be the outcome you were hoping for. We apologize that we cannot fulfill your request.
  
  Please be advised that we have properly documented your concern and are taking the necessary steps to address the issue. We value your patience and understanding in this matter and hope to have the opportunity to serve you better in the future

  Customer Answer

  Date: 08/13/2024

  I am rejecting this response because:   contract with tje bis company was not fullfilled. 

  Business Response

  Date: 08/15/2024

  Thank you for contacting us with your concern.

  After carfully evaluating your complaint and as a one time gesture of customer **********************, we would like to offer you an Electronic Travel Voucher in the amount of $25.00 as the highest form of compensation since the trip took more than the travel time and the service was still provided. This voucher is valid for three months from the date of issuance, it can be redeemed at any time before expiration and expires after one-time redemption. You can purchase tickets over the phone at ************** or visit our site www.shop.greyhound.com.

  Please contact us via e-mail at ********************************************************** and refer to the following case number ******** in order to receive your voucher code
  

  We apologize for the inconvenience