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Business Profile

Car Dealers

Audi North Houston

This business is NOT BBB Accredited.

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Complaints

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Complaint Details

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  • Initial Complaint

    02/10/2025

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    date: 02/07/2025 Issue: replace a license plate guard details: ******* from Auto Parts stated to my mother (80YR) she can pick one up to come by. called back to inform we were on our way. He then had a change of heart and didn't want us to get ANY plate guard from them. Instead instructed my mother to drive to downtown Houston to pick up a plate guard...are you kidding me? We live in Sugar Land, not in Downtown. Let hope this is not a discrimination case. Resolve: All she wants is a replacement guard plate. She paid CASH for her car... why give her so much static!

    Business response

    02/12/2025

    All Sewell stores provide license plate frames to customers at the time of their vehicle purchase. This allows customers to be recognized and given access to exclusive customer benefits, such as complimentary car washes. We will be happy to replace and provide Sewell license plate frames for any customer after verifying their purchase of the vehicle, whether new or pre-owned, from one of our Sewell store locations.  

    Sewell Audi Sugar Land

  • Initial Complaint

    05/12/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    My AC is not working after they repaired a minor dent on two of my doors. I dropped my car off here and immediately I noticed my AC is not working. It was working perfect before I dropped it off which I have proof of due to an inspection report from the Sewell service ***** They said I owe $300 for a diagnostic fee. They damaged my AC yet I owe them money to figure out what they did wrong? When I told them Im not paying for something they broke on my vehicle I was told by the body shop Manager that I am banned from all Sewell dealerships. This is pretty odd to me since I actually have a warranty on my car with them and I just spent $1020 on my breaks with them which have a 6 month guaranteed warranty (my breaks are squeaking and I was going to get them fixed right after this minor door repair. Also, I paid for an alignment in advance for $450 which they havent refunded me and were supposed to do prior to me figuring out my AC doesnt work/banning me.Along with all of this, the collision center told me my $669 payment to them isnt seen on their end. I called my bank on speaker phone in the store (since they forced me to ) and verified that yes the payment is approved and ********* cannot cancel it. It was honestly bizarre and *** never had a business tell me that a payment of mine that went through wasnt seen on their end. They wanted me to pay again yet the charge is still on my account.

    Business response

    05/15/2024

    To whom it may concern,

    On April 29, 2024, ******************** dropped off her vehicle at the Sewell **************** of North Houston for the repair of two doors.

    On May 8, 2024, the door repairs on her vehicle were completed and the vehicle was ready for pickup. She arrived at the store and provided a credit card for payment. Unfortunately, our credit card payment terminal showed that the payment had not processed. Our **************** Office Manager, ***********************, informed the customer of this.Our associate asked to process the credit card again and the customer refused. The customer then used profanity and abusive language with several associates in our lobby. Our team provided the customer with her vehicle, and she left the store.

    On May 9, 2024, the customer called our **************** and reported that the air conditioning on her vehicle was only blowing cold air and would not adjust to a warmer temperature. We described to the customer that the repairs on her vehicle were completed on the doors and that our team did not work on any other areas of her vehicle, but we would be pleased to complete a courtesy check of the vehicle. The customer used profanity and abusive language during her call with our associate.

    Due to the customers language and behavior directed at our associates on her previous visits and calls, we called the customer on May *******, to inform her that we would no longer conduct business with her.

    In her complaint, the customer mentions pre-paying for a vehicle alignment. We do not have record of performing a vehicle alignment or accepting payment for an alignment for the customers vehicle in 2024.

    If the customer has further questions, she may contact our Service Director, *******************************, at **************.

  • Initial Complaint

    04/01/2024

    Complaint Type:
    Sales and Advertising Issues
    Status:
    Answered
    We purchased a car last month, we drove one model that wasnt the right color and they had a white one that we wanted in the sales person said it had all the same features There was dishonesty and misrepresentation on several key aspects of the purchase that we found out later that were not correct, we are seeking a refund or a swap for the car with the features that that we were promised

    Business response

    04/12/2024

    To Whom It May ****************** March 18th, 2024, ***************** visited Audi North Houston to purchase a vehicle with the help of Sales Associate, *******************. ***************** completed her purchase of a 2024 Audi Q3 that same day. 

    Upon delivery, ***************** expressed her concerns regarding the lack of wireless Apple CarPlay on her 2024 Audi Q3, however, this information did not make it to her Sales Associate, ****, until about 2 weeks following the delivery.

    Once our **************** was aware of this issue, we offered to install an adapter in ********************* 2024 Audi Q3 that would allow the vehicle to be compatible with the desired feature, Apple CarPlay. The customer was satisfied with this solution and brought their vehicle in last week to have the adapter installed. ********************* vehicle now has full access to the features of her preference. 

    If there are any additional questions, Mr. ******* can contact *************** by phone at ************** or by email at *****************************

    Audi North Houston

  • Initial Complaint

    10/31/2022

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    I purchased a 2017 A4 which now has 115,000 miles. I get regular service and maintenance for the vehicle from the dealership and oil changes (Castrol synthetic) every 5,000 miles. I have not made any modifications to the engine -all still OEM parts. I recently had the engine light come on and the diagnosis was "UPON INSPECTION FOUND THE COMPRESSION OF CYLINDER 1 READING 90 PSI. 70 PSI LOWER THAN THE OTHER CYLINDERS. RECOMMENDED REPLACE THE ENGINE." The quote for this was $31,456.31. I shouldn't have to replace the entire engine, which was serviced regularly, after only 115,000 miles. I believe I received a poorly manufactured/bad engine.

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BBB Rating & Accreditation

C-

This business is not BBB Accredited

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Years in Business: 14

Customer Reviews are not used in the calculation of BBB Rating

Reasons for BBB Rating

Contact Information

3860 W Northwest Hwy STE 104

Dallas, TX 75220-8123

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(855) 763-2317

Customer Complaints Summary

5 total complaints in the last 3 years.

3 complaints closed in the last 12 months.

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