Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/11/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Sends you sweepstakes letter in mail telling you, you won 500 bucks. you didn't, you have to show up and go behind a hallway to go check. none of that seems legal.you can't tell people they won 500 bucks and not give it to them. you can't hide the board in a place where you can swap it out.

  

  Business Response

  Date: 05/13/2024

  We apologize for your experience. Our intentions are not to upset customers and receive negative feedback. The invitation flyer was issued to local residents to participate in a sale at our dealership. Several customers took advantage of the many offers that are listed on the invitation. In the event you wished not to participate in any of the car sale offers you can claim the prize that matches your unique pin code.  This was all in the disclaimers on the invitation and there is no way to claim the prize other than matching the unique pin code at the location.  We pay American Hole'n One to insure the prize's and the unique pin code for each listed prize was mailed to a resident.  All participating recipients of the invitation were a winner and walk away with their qualifying prize. The winning prize numbers were mailed and the odds of winning the prizes are listed on the invitation. As a dealership we would love for our local resident's to win all the prizes.  Unfortunately, many people elect to not come in and check their unique pin code.  Again, our attempt was to make this an exciting event for all, we are disappointed you did not get that experience. 

  Customer Answer

  Date: 05/13/2024

  I am rejecting this response because:  on the pull tabs to my flyer, there was clear indication that I was a winner of 500$. But when I walked into the business they backtracked and told me I didn't win. This is clear deceptive marketing.

  

  Business Response

  Date: 05/15/2024

  I apologize we were unable to meet your expectations.  

  Customer Answer

  Date: 05/16/2024

  I am rejecting this response because: its merely an apology. they are literally telling people they won, luring them to come in, and then telling them they did not win. Keep the complaint open until they fix their business practices, or someone else gets ***** enough to take them to court. Disclaimer or not, this isn't legal.

• Initial Complaint

  Date:12/28/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dec 5 2023 Metroplex Nissan Dallas. After car shopping online and some research on EV found on cars.com 2011 Nissan Leaf $6535. Salesman texted me several times my concern was battery . ******************* assured me that it charged to *******m he stated that he had seen it at 100m. The car was beautiful but was in service.Showed us Final on car it was 11k we were like WHAT?? Gps $1500 recond. fee ****. we got up to leave another salesman took off gps fee said ill throw in 3 years warr. car and battery, ok I barely made it home, battery dropped 20m for no reason!! texted next day, ***** said battery is great.Buy ungraded charger $200 we did. Then went on vacay.I called said battery was dropping ***** would not charge past ***** then said she would call me back she did not. After a week of dodging us I wrote a honest review. Gen *** of Metro ******, called me and verbally attacked me. He said he read the bbb review. He said nothing I said made sense insulted my intelligence several times mocked and bullied my review on bbb, told me that batteries never charge to 100m and that all EVs drop 25m when going 2.7 miles to ****. He said that I didn't HAVE to buy the car! When I mentioned the bait and switch he said those features were optional. They were not, we were not given a choice and they charged us $**** for the warranty he "threw in" and there is a $500 deduct. Told him I wanted to return car, Since the first day we have had problems with the car and have had no answers no apologies, I bought this car and I cant even drive it to my job, I wont make it back home !! he said too late it has been 17 days. i have proof I have it on text me complaining telling him something is wrong with car He said it was his day off (*****) I have been trying since the next day after purchase, He said this conversation is over and hung up. Now they will not honor the warranty will not let us return the car unless we buy a new leaf or rouge will not give us owners info for contact plz help

  

  Business Response

  Date: 12/28/2023

  Dear ******************,
  
  I am writing to respond to your complaint about our company. I apologize for the inconvenience you have experienced.
  
  I have investigated the issue and determined that your Nissan Leaf is operating normally.  I also read the tech notes from Trophy Nissan store and they confirmed it is operating normally.  Tech Notes: NO CODES.. I CHECKED BATTERY CAPACITY IS 11 BARS *** IS 12 BARS... CHARGING,DRIVING,STORAGE ARE ALL 5 STARS... SEE PRINT OUT.. NOTE... THE *** DOES NOT HAVE FUEL SAVER TIRES, THIS WILL EFFECT THE MILES A LITTLE. ABOUT 3-4 MILES.. ALSO THE COLDER WEATHER AND USING THE HEATER WILL EFFECT THE MILES GREATLY. SAME GOES FOR THE SUMMER TIME TOO. HOTTER AIR TEMPS AND USING THE AC.

  Electric Vehicle distances are given in ranges and  have a lot of dynamic justifications to achieve or not achieve maximum range. As the tech above mentions any subtle function change with the vehicle can cause drop in range.  These are all normal characteristics of owning an EV vehicle.  ************* on these vehicles will also regulate charging to a full "100%".  The charger at your home can affect your battery charging efficiency as well.  I mentioned and attempted to address all these discrepancies with ************ and she was unwilling to accept the information.  

  Regarding the price of the vehicle:  You were only charged The internet price of $6535.39 and did not elect the optional benefits that we present to all our clients.  The only option you selected was the extended service contract.  This ESC can be cancelled at any time and be refunded to the lender based on a proration of time and miles.  The remainder of the Total Sales Price is tax, fees and interest charged by the bank.  If you would like to sit down with my team I would be more than happy to have them explain every ***** to you again.  

  I understand that this is frustrating for you, and I am committed to making things right.
  
  I would like to offer you a full Refund on the total purchase.  I believe ***** has reached out to you with this proposal.  
  
  Thank you for your feedback. We value our customers and are always looking for ways to improve our service.
  
  Sincerely,

  *************************

  Customer Answer

  Date: 01/02/2024

  Hello bbb, thank you for helping us this far. I read the GMs letter. It was almost entirely false. The way he spoke to my wife was unacceptable and ridiculous, just know that this person is calling the people that leave a bad review about their business in bowling them in insulting them and using intimidation to make them back down or to just take it that is to me is not what your side is all about it should be about free-speech in a safe place or you can give your opinion without someone attacking you or your loved ones that its just its its completely wrong I was right there when she was talking to him step in the things he said to her shook her got her very upset. Because, like I said, she thought, Better Business Bureau was a safe place to give your honest opinion without fear this guy place by different rules. Anyway, I am not satisfied yet with whats going on we returned the car. Thank you so much for your help, but we have not received the refund of our down payment which I need to buy a car for my wife, which is what I set out to do on December 5. It was very unfortunate that I had to meet these people, I spoke to a Nissan consumer affairs several times to let them know that these people are doing this to customers who complain under the name Nissan they were not happy but until I get my down payment back and please do not close the case. Thank you again for your help. 
  JM 

  Customer Answer

  Date: 01/05/2024

  I have reviewed the business response and accept this resolution. Hello bbb, thank you for helping us this far. I read the GMs letter. It was almost entirely false. The way he spoke to my wife was unacceptable and ridiculous, just know that this person is calling the people that leave a bad review about their business in bowling them in insulting them and using intimidation to make them back down or to just take it that is to me is not what your side is all about it should be about free-speech in a safe place or you can give your opinion without someone attacking you or your loved ones that its just its its completely wrong I was right there when she was talking to him step in the things he said to her shook her got her very upset. Because, like I said, she thought, Better Business Bureau was a safe place to give your honest opinion without fear this guy place by different rules. Anyway, I am not satisfied yet with whats going on we returned the car. Thank you so much for your help, but we have not received the refund of our down payment which I need to buy a car for my wife, which is what I set out to do on December 5. It was very unfortunate that I had to meet these people, I spoke to a Nissan consumer affairs several times to let them know that these people are doing this to customers who complain under the name Nissan they were not happy but until I get my down payment back and please do not close the case. Thank you again for your help. 
  

  
  

  

  Business Response

  Date: 01/05/2024

  I understand the customers frustration and have done my best to articulate the situation.  We have repurchased their loan from Westlake and waiting on the release  to issue  their Down payment back.    

  Customer Answer

  Date: 01/05/2024

  I am rejecting this response because:   **** spoke to  ******** financial yesterday. The only information they had regarding this situation is what **** previously gave them. They were shocked when contacted last week after the 4 days had passed. The 4 days being the time in which the dealership assured us our down payment of $3000 would be refunded. Metro Nissan repeatedly says they understand it can be frustrating, Then why do they make it so. They fane sympathy for our situation yet they are the cause of it. With my husband and my combined 68 years of purchasing and driving vehicles, this is the worst case of fraud and deceit we have ever experienced. My only guess is that either the General Manager and his colleagues at Metro Nissan, think that either we do not own a phone or computer to fact check their answers. or they are just so desensitized to dishonesty they do not know the difference. They, without our permission, looked into our private, paid for by us,  diagnostic of the car from Trophy Nissan , I will address that with Trophy at a later date, where the general manager of Metro, ******, recited the findings in his rebuttal letter- that it is normal for an Electric vehicle to drop 3 -4 miles that is THREE to FOUR MILES because of the tires, the tires that came with the car which are *******'s, Pirellis, are a top tire in the industry I might add, and are in my experience, an  outstanding performance tire, (I will be sending a copy of his letter and mine to Pirelli later this evening) not being adequate. Also that using the standard comfort functions of the car, like heat and air conditioning will cause the car to drop 3-4 miles.  I am not a  Mathematician by any means but i know the difference between 3 to 4 miles and 25 miles and what is normal and what is not is just common sense . That is just one example of the ridiculous comments chosen by the ** at Metro to try to Make this sound okay. To tell us that the upgraded super duper power charging station  recommended by Metro that we had, at our own cost,  installed at our residence is now not good enough is baffling. Were we expected to take it to the dealership every time we needed a charge? It would not make it there and back I assure you. I do not know, maybe I should  have rented an apartment closer to Metro and given up my 3 bedroom acre property in order to make that car useable, well at least I would be closer to *********************** the one I cannot take him to because I DO NOT HAVE A CAR !!  The ** at Metro stated previously in writing to The BBB that they are willing to give us a full refund, It was also promised by word from a spokesmam at Metro as instructed by the ** at Metro. At this time the spokesman at Metro also informed my husband that he was "in trouble"and that his boss, The ** at Metro told him that I had "cussed him out" which is absolutely not true. Do I speak like someone so ignorant that I would 'cuss out' someone I am trying to do business with? Again that is where common sense comes into play.  at this time the Spokesman for the  dealership assured us 4 days and the refund would be back into Jacks account. It has been 9 days. This has caused us a great deal of inconvenience and upset. Worry and just plain disappointment. I think my next step will be contacting Fox 4 investigates maybe they can shine a much needed spotlight on the operations of this dealership.

  After repeated attempts to get the email or leave a message or in some way contact the owner of this dealership to to establish whether he does not know of this situation as well as the many others who according to the other complaints and bad reviews from innocent customers have suffered or he is a part of it. Our only crime was having faith in the Nissan name. **** and I have one agenda. and that is the return of our deposit  Immediately so I can purchase a dependable car to take me to work and back and take my son to school. I think we are being more than understanding. If Fox 4 cannot help us we have no choice then to get a lawyer and that will of course add to the  pain and suffering that this has caused myself and my family while  dealing with this fiasco of a dealership. To those at the dealership who are hard workers and otherwise honest people, I apologize for your general manager, ******, tainting your name.

  Thank you 

  ******

  Customer Answer

  Date: 01/08/2024

  Dear BBB and Metro Nissan, 

  Hello I want to start off by saying that I would love to except ******* offer on behalf of Metro Nissan, but per his track record,I do not trust that this will ever come about. I want this to be over once and for all. The one who is suffering the most is **** because so far, because Metro Nissan did not do what they said they would that he had to come up with 6 thousand dollars this month!!! We should not even be having this conversation because we should have already had the down payment returned in the 4 days that if they said it would be and we would not be wasting our time doing this is ridiculous! You don't wait to see what someone's going to say You give them a refund and then say is that okay What else can I do for you ! i bet it has been pushed to  the back burner. We want our money back, I think a little extra to **** isin order don't you? also ************** need the number to the owner of Metro Nissan I just want to make sure he knows what's going on and I believe it is my right to ask you and I think you are supposed to get it to me i have to look that one up but is there any reason that you would not want him to know what's going on I mean are you hiding something It shouldn't be a problem What is his number or his email Please include it with your nextletterI believe his last name Is *****************************,  really think we should at least inform him you have a problem with that ****** ? so we will take his offer if it is here today or tomorrow along with a bonus for **** I personalily think that nissan should repay **** the 3k that they owe us and  also 3k more that he had to put down on another car for me. i think we deserve something I do I think he deserves something he is going to be looking for a other car soon for himself and I wish that we could trust metro Nissan to be honest and Give him an incredible deal an unbeatable deal, on a car for pain and suffering because he did . 

  BBB I think i should shine a brighter light on what is going on and how they have treated us that's so important it's just terrible i think they can maybe get results too. thank you very much for everything you're doing to help us with really appreciate and couldn't done it but without long I will be emailing Fox 4 investigates tonight to see why it is taking so long and why we have not been treated like customers that are unhappy please include the owner of Metro Nissan's info.

  Thankyou 

  **********;

  Customer Answer

  Date: 01/10/2024

  Hello we have checked daily for the return of our downpayment from Metro Nissan. There should be no messages or responses from me that would keep them from returning our money. That is first and foremost. The ***************** will niot return my husbands calls,

  We spoke to Westlake they have returned the loan days ago, and I dont know why Metro Nissan is holding it 

  TamieHIll

   

  

  Business Response

  Date: 01/16/2024

  Customer was refunded and should be whole.  

• Initial Complaint

  Date:11/08/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Nissan agreed to fix my front bumper. After they fixed it finally (and after multiple visits to them), I continue to walk away with more problems than I had when I brought my car in. Constant run around and handing me off to different people! Each time they look At my car they create a new issue.

  

  Business Response

  Date: 11/08/2023

  I am writing to respond to your complaint about our company. I apologize for the inconvenience you have experienced.
  
  I have investigated the issue and determined that prior to selling the vehicle it went through a thorough mechanical inspection.  We take pride in our mechanical inspection process and did not observe any of these problems during our inspection.  I understand that this is frustrating for you, and I am committed to making things right.
  
  Unfortunately this vehicle has had a few unforeseen body repair issues that have caused somes sensors to activate.  This is a process and again requires factory updates that are out of our control.  We did not expect the factory system outage yesterday and again we apologize.  We can complete the repairs to your vehicle once Nissan factory is back up.    Please let me know if this is acceptable to you. 
  
  Thank you for your feedback. We value our customers and are always looking for ways to improve our service.
  
  Sincerely,
  *************************

• Initial Complaint

  Date:10/11/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 11, 2023 I purchased a 2018 Nissan Rogue from Metro Nissan of Dallas. The vehicle was sold as a Certified Pre-owned vehicle with a 2 year warranty to back the 127 point inspection done before the vehicle was sold. A Carfax was provided to me which showed that there was previously minor damage to the front driver side bumper. Upon purchase the vehicle seemed to have been repaired and no other damage was visible. Upon driving the vehicle for 1 week, the front bumper where the previous damage was done started to show signs that the repair was not done correctly. When I brought it to the attention of the dealership they then agreed to repair it at their expense. I have documentation to this effect. After some time had passed, I was still waiting for them to have time for repairs. In this time the collision light started to malfunction at which time I brought this to their attention as well. In the meantime, they are coming back saying that now they will not correct the issue and I should file it with my own car insurance as a claim. I believe this would be a fraudulent claim on my policy as the damage was done prior to purchase. They are now no longer to do the repairs at their expense.

  

  Business Response

  Date: 10/18/2023

  
  I am writing to respond to your complaint about our company. I apologize for the inconvenience you have experienced.
  
  I have investigated the issue and determined that prior to selling the vehicle it went through a thorough inspection including factory certification.  We take pride in our certification process and did not observe any of these problems during our inspection.  I understand that this is frustrating for you, and I am committed to making things right.
  
  I would like to offer to split the repair to help you solve these issues. Please let me know if this is acceptable to you. 
  
  Thank you for your feedback. We value our customers and are always looking for ways to improve our service.
  
  Sincerely,

  *************************

  Customer Answer

  Date: 10/18/2023

  I do apologize for the inconvenience this may be for you, however, I as the consumer, purchased a vehicle that was deemed a certified pre-owned. I also have photos taken the day of purchase and to-date. I do not believe this to be anything I should be responsible for seeing that it was damages done prior to purchase. Please reconsider and know that the sale of this vehicle was purchased believen, just as you have stated, to be guaranteed as a certified pre-owned and that this problem had been resolved PRIOR to purchase. 

  

  Business Response

  Date: 11/08/2023

  Again I apologize for this inconvenience and willing to participate in half of the repairs.   The vehicle passed all CPO guides and we want to clarify that we take pride in following Nissan's guide for Certification.   If the crash sensor was any issue during inspection we would have resolved prior to certification.  I hope this final offer finds you resolution to this matter.

  Thank you 

  ************************;

   

  Customer Answer

  Date: 11/09/2023

  I am rejecting this response because the offer is not acceptable. This matter should have been taken care of prior to the sale. It was just a cover up to sell the vehicle. I have talked to an attorney and my next step will be to get the proper representation to handle this matter. Thank you

  ***************************

• Initial Complaint

  Date:07/27/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I wish I wasnt having to post this because I had such high hopes when purchasing my vehicle through Metro Nissan however that changed very quickly. To make a VERY long story short we purchased my vehicle a week ago from today and did not receive until this previous Monday night after being told it would have been delivered on Saturday. We drove it less than 24 hours before the check engine light came on. Took it to auto-zone to get the code read and its throwing transmission issues. My husband popped the hood to take a look and noticed that fluids were very low which we were told was something that is checked during inspection. Obviously they were not. When I let the dealership know about my car that cannot be driven they required me to put my card info on file for a rental which I was promised would not be charged anything unless the vehicle came back damaged. We now have a charge from them that they are saying is a deposit that will be returned even though I was promised not a dime would be charged to the card. It has now been exactly one week since we went and purchased this vehicle and put thousands of dollars down for it and all we have to show for it is a un drivable car sitting in my driveway, with zero proof that is was even inspected to begin with because we never received a copy of the inspection report, and a charge on our card for a rental that shouldve never been on a customer to pay for since we had just bought a car from them that wasnt even able to be driven 1 full day. Needless to say Im very disappointed in how Ive been treated. And very nervous for the process moving forward. This is just a review of the last week Ive dealt with. The deal isnt even done so Im sure I will have more issues to deal with but I wanted to give people a heads up before they enter business with this dealership what you are possibly getting yourself into. I have been talked to horribly and treated like Im dumb. Not okay.

  

  Business Response

  Date: 08/10/2023

  I am writing to you today in response to the complaint filed by the customer.  I would like to apologize for any inconvenience or frustration that this matter has caused.
  I have reviewed the complaint and the facts of the case. I understand that ****************** purchased a preowned ***** with ******* miles from our company on July 14th. They are complaining that the product was defective and that they were not able to get a assistance.  With the distance between my store and the customer we did the best we could to get the vehicle fixed.  I would like to assure you that we take customer satisfaction very seriously. We have a strict quality control process in place to ensure that our vehicles meet our high standards. However, on occasions, automobiles with this many miles may no be perfect.
  In this case, I have investigated the matter and I believe our team went above and beyond to help ****************** in a very stressful situation.  I hope that this response addresses the concerns raised by ******************. I would like to thank them for bringing this matter to our attention. We value their feedback and we are committed to providing our customers with the best possible experience.

  Customer Answer

  Date: 08/10/2023

  I have reviewed the business response and accept this resolution. 

• Initial Complaint

  Date:05/25/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took my car in for a routine oil change. The dealership washed my car. They wiped off my screen and left abrasive scratches on my screen. When I brought it to their attention. I was advised to email pictures. Instead I brought my car back the same day. Prior to doing so I messaged the rep that assisted me asking if they wiped off my screen. My screen was not damaged prior to the service. I am the only person driving my car. The screen still had residue from the fresh scratches on the screen along with blue fabric from the cloth used to wipe the screen off. When i got to the dealership it took them 45 mins to an hour to tell me we didnt do this. I was confused as to why it took so long for them to tell me we didnt do this if you all truly did not do it, it doesnt take that long one and two the scratches were not there prior to me bringing it to the dealership. Not to mention the Service Director ****** said we can go half on the repairs. Which if you all didnt do this why are you offering to go half on repairs. When I asked ****** for the contact information to the owner and general manager of the franchise, he gave me the run around. He handed me his card and said I can email him to get the GMs email. When I told him I needed it right now and he could give me the email from his email he then went to find a old card with up to date information. Why are you giving me the run around and being resistant to giving me the contact information if you all KNOW yall didnt do this.I emailed the General Manager ******************* 9th 2023. I have yet to get a response as of May 19th 2023.I do not appreciate the lack of attentiveness, professionalism, honesty and integrity.Not to mention they switched out my car tag cover putting their company tag cover on the back of my car without my permission nor did they return the original tag cover. Unprofessional. Not what I came into the dealership for.

  

  Business Response

  Date: 05/25/2023

  Good Afternoon,

  I apologize for the delay however this is the first communication I received from the customer.  I was made aware of your situation and made an attempt in good faith to cover half of the cost.  We strive to make customers happy however we do not wipe down the interior of vehicles.  Our courtesy service wash only consist of an exterior wash and vacuuming the drivers floor.  We would not have touched any other items on your interior.  It was brought to my attention you detailed the vehicle the day before at another location.  Could it have been damaged at that facility? 

  Thank you,

  *************************

• Initial Complaint

  Date:01/06/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Worked for this company and when I resigned they didn't pay me the agree upon salaries and was talking to other employees how they always do this and there is nothing I can do about it

  

  Business Response

  Date: 01/10/2023

  **************** was paid in full inline with his signed compensation plan.

  Customer Answer

  Date: 01/11/2023

  (The consumer indicated he/she DID NOT accept the response from the business.)
  Because the response was not accurate via text messages from *************************

  

  Business Response

  Date: 01/13/2023

  **************** was paid in full. He resigned from his position and was paid according to his signed compensation plan.

• Initial Complaint

  Date:09/29/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My car, 2018 Nissan Rogue, has malfunctioned a total of 5 times with the cameras, and brake system failure. I have taken it for the fifth time to correct it, yet the problem persists. The car is still under warranty but the company is attempting to enforce a 524.2 dollar charge just to inspect the error that should be covered with the warranty. After talking to the employee he spoke with upper management and offered me a discount, disregarding the warranty or honoring it. This problem is extremely worrying because if the brake system malfunctions while driving it would cause an accident and impact my well-being. This problem should have been corrected the first time when occurred.

  

  Business Response

  Date: 12/28/2022

  Business Response /* (1000, 5, 2022/10/06) */ This is an issue with a vehicle that started having trouble when it was in warranty, was deemed repaired, then the customer started complaining about the same symptoms again. I believe we were unable to confirm her concerns until the current visit. Fidel was trying to get additional electrical diag from the customer to continue troubleshooting. The customer reached out to Nissan CA. I have told Jairo to get it diagnosed and fixed if possible, even if Nissan will not approve goodwill on the repair. Jairo has confirmed everything with Fidel and has contacted the customer to update her. Consumer Response /* (3000, 7, 2022/10/14) */ (The consumer indicated he/she DID NOT accept the response from the business.) I am neither satisfied nor dissatisfied with the response as I am still awaiting to hear from Nissan CA to see what will happen with the repairs for the car. Despite having the same symptoms during warranty, not much was done from the dealership to try and figure out the issue until now which has been very frustrating. It has taken a total of 5 times going back dealership for the same problem. Business Response /* (4000, 9, 2022/10/17) */ I completly understand the customers frustration. Unfortunately we are held to policy of the Warranty repair by the warranty company, in this case Nissan. As stated we have to duplicate the issue and with electrical concerns sometimes shorts and such require extensive diag. There are times an issue is fixed during tracing and after the repair other issues present themselves. Electrical issues can become very complicated. We are trying to assist the customer however this requires approval from her or Nissan.