We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Check Cashing Services

Cliffs Check Cashing

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Check Cashing Services.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:03/02/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On March 1, 2024 I went to Cliffs to get a money order for $1,340 to pay my rent for the month. As I was standing at the counter, the cashier told me that it was going to take a second because of the amount of the money order for the back office to approve it after waiting about five minutes the cashier handed me a paper to sign stating that my money has been confiscated and only will be getting a return of $351.08 out of the $1340.00 that I handed her for my money order. She stated that I owed loan to Cliffs finance from 2008 that was unpaid. I was not provided a contract or any proof that I owed this money. I only provided a receipt that showed the balance that was confiscated for the supposed loan. I am devastated by these unfair and deceptive practices as I am a single mother of 2 unable to pay my rent. Im sure its a more professional and decent way for a business to collect a debt. I havent spoken to a lawyer yet but an employee *************************** that was trying to help me stated that the loan was from 2008, and was charged off in 2015 but I still owed on the interest. I tried to get help from Mr. ************** who in the past has been sympathetic in similar situations as mine and have the power to help me but his decision was not to help. **************** stated as we were waiting on Mr.Taken decision, that his decision just depended on what kinda day he was having. Im sure businesses in ***** have guidelines and regulations for situations like mine and not just by the way Mr.Taken is feeling any given day.

    Business Response

    Date: 03/08/2024

    I, *****************; reached out to the customer to let her know we were willing to refund her the payment.  ************** and I then discussed the need for ************** to start making payments on the account.  We discussed the original loan amount and I explained why the total had grown as much as it had.  We discussed ************** making payments each month for as much as she can so that we can get her out from under this debt and get her credit back on track.

  • Initial Complaint

    Date:03/08/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 3/7/2023 at approximately 6:30 I went to Cliffs Check Cashing located at ********************************** ***** to place a $300 money gram transaction. While doing the transaction their computer froze and I wasn't able to get a receipt nor verification that the transaction was complete. The clerk called Money Gram and was told that the transaction didn't complete as there wasn't a reference number nor any amount of payment. The clerk called her District Manager name ***** (LNU) and he told her not to refund my money nor do another transaction and the clerk kept my $300 without giving me a receipt or proof that the transaction was complete even after Money **** told her that it didn't come through. I've spoken to the Cliffs **************** but have yet to get this issue resolved. I can't understand how my funds can literally be taken from me without a receipt, transaction, or refund while I'm constantly being passed around and over as If my money and business is unimportant.

    Business Response

    Date: 03/08/2023

    We have sent the transfer for ****************. He is satisfied.

    Customer Answer

    Date: 03/09/2023

    (The consumer indicated he/she ACCEPTED the response from the business.)
    I accept the response because Cliffs Check Cashing did eventually resend the funds to Money Gram later that day after 5:00 P.M., and after I constantly called and returned to the store and got BBB involved. I only wanted the service performed that they charged me $9.95 to do. The District Manager, *****(LNU) was very unprofessional and evasive as he avoided my calls when I was seeking rectification and or a refund. I will no longer do any business with such a company with poor customer service and a lack of leadership.

Cliffs Check Cashing is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.