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Business Profile

Clinic

South Valley Medical Clinic

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 16 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/03/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I went to South Valley Medical Clinic for a consultation. I was informed I was a good candidate for their treatment. I filled of an application for financing. I had the first "complimentary treatment" that day and scheduled my follow treatment. I had to r/s due to work and never was able to go back. I called to finally make an appointment and the clinic was closed down. Now I have ***** finance calling demanding payment on this loan. Sun Valley clinic got their money and ran and now I am responsible for paying back a loan for services I did not receive.The loan amount was $6700 and now they are trying to collect $9754.44.

  • Initial Complaint

    Date:02/16/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    South Valley Medical Center receive $6, 700 from a loan company in my name as a patient the loan company is after me for the money and the company did not finish continue the treatment when I spoke with the loan company they said ask me to have South Valley Medical Center to send them the money back I cannot get in contact with them I have been to the location there's not there anymore and I have a company that is after me for $6,700 that Sun Valley received from them and they're not finish my treatment so I'm filing this complaint so I can see what else that I can do possibly Sun Valley refunding the money back to this company

    Customer Answer

    Date: 02/19/2024

    What should I do about the peoples coming after me for the 6700 loan that they gave the . company 

  • Initial Complaint

    Date:09/08/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I contracted for 12 treatments for *** SVMC setup loans for the services.I needed to reschedule my appointment for Sept 8, 2023. No one answers the phone and you get cut off. There was a second number and it did not work. Read the other complaints here at BBB. Looked them up and the web reports permanently closed. Still have to pay loan payments but did not receive what I paid for. Also, they said follow up treatments could be had after the 12 paid treatments for $100 each. Much cheaper than $500 a piece.

  • Initial Complaint

    Date:08/23/2023

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Would like to discontinue obligation to pay for loan with ***** Loan in which South Valley received payment for medical treatment that was discontinued due to their default and closure of the medical facility located in ***** ********** Building on ****************, in ******, **.

  • Initial Complaint

    Date:08/04/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My last scheduled appointment was on June 8, 2023. I received a reminder on June 7th. I arrived for my appointment but the office was closed. Previously, I had received 4 treatments and there was indication that any of the treatments were working. To date no call or contact with South Valley Medical Clinic. Afterwards, I have found several complaints about the clinic. I would like to receive a refund for the services that I did not receive. This process doesnt work and I definitely am not satisfied.

  • Initial Complaint

    Date:07/14/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My husband and I saw a news article on Good Morning ***** about ** treatments and made an appointment. When we went to our first appointment they told us the cost was $9700.00 but since we saw the article on the ** show we could get the treatments for $6700.00 for 12 treatments and an additional 5 over the next few years which we paid that day and started treatment that day. When we went to our 7th appointment the door was locked and no note as to why. We went to our 8th appointment and there was a notice to call a different number that we had been calling. No answer at either number. So we are trying to see if there is a way to get our money back.

  • Initial Complaint

    Date:07/12/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid $6,000 for 12 treatments and only received 3 treatments. They have closed down and unable to reach South Valley Medical to get a refund on the 9 treatments I never received.

  • Initial Complaint

    Date:07/07/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have a signed contract with South Valley Medical to treat my *** The office doors are now locked and no one answers the phone. Their website is still up but there has been no response. What is my next step?

  • Initial Complaint

    Date:06/07/2023

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    False Advertisement Zero Assistance with my issue Expensive treatment by non-professionals

  • Initial Complaint

    Date:06/07/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have contracted with South Valley Medical Center for ED ********** I had a scheduled appointment for a treatment session on Tuesday, June 6th, 2023 at 10:30 am. I arrived 5 minutes early for the aforementioned treatment, but the office was closed. There were three other gentlemen waiting outside the office. One of them had a ten o'clock appointment and the other two had appointments scheduled at 10:30 am, also. We inquired with the business next door to South Valley Medical Center about a possible reason for the closure. The office manager said that the South Valley office had been closed since Friday, June 2nd. Also, I had received a text reminder on Monday, June 5th regarding my appointment for the next day. As a professional courtesy, I would have expected a text or call informing me of a cancelation of my appointment.

South Valley Medical Clinic is NOT a BBB Accredited Business.

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