Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Share

          Find a Location

          Avenue.com has 3 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • Avenue.com

              10300 Sanden Dr STE 100 Dallas, TX 75238-1735

            • Avenue (The)

              4122 Lima Road Glenbrook Commons Fort Wayne, IN 46805

            • City Chic

              15905 Commerce Way Cerritos, CA 90703

            Business ProfileAvenue.com

            Clothing
            Multi Location Business

            Contact Information

            10300 Sanden Dr STE 100

            Dallas, TX 75238-1735

            Get Directions
            Visit Website
            (888) 843-2836

            Customer Reviews

            1/5

            Average of 12 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            106 complaints closed in last 3 years

            17 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            F

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Business Details

            This is a multi-location business.

            Find a Location

            Avenue.com has 3 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • Avenue.com

                10300 Sanden Dr STE 100 Dallas, TX 75238-1735

              • Avenue (The)

                4122 Lima Road Glenbrook Commons Fort Wayne, IN 46805

              • City Chic

                15905 Commerce Way Cerritos, CA 90703

              Location of This Business
              10300 Sanden Dr STE 100, Dallas, TX 75238-1735
              BBB File Opened:
              9/3/2019
              Alternate Business Name
              • Avenue Online LLC
              Business Management
              • Mr. Daniel Moreno, Customer Service Representative
              Contact Information

              Customer Contact

              • Mr. Daniel Moreno, Customer Service Representative
              Read More Business Details and See Alerts

              Customer Complaints

              106 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              06/12/2024

              Complaint Type:
              Service or Repair Issues
              Status:
              Unanswered
              I have not been able to charge anything to my Avenue CC since Oct. 2023. Avenue says it's Comuniety = A banks issue, the bank says it an Avenue issue. They both tell me we can not get all 3 of us on the phone together to see if we can get this resolved. Avenue thinks it could be a website issue. Well it's their website. The Bank is not tracking any issue. I've called & emailed customer service every week for the last 8 months with no resolution.Supposedly Supervisor ***********************, has been trying to call me but I have no missed calls or missed ***** numbers on my phone. Every time he's @ work when I call customer service they say he's there but he's busy right now.. But I'm an Elite Avenue member, he'll have to call me back. He can't take 10 minutes to speak with me & this has been ongoing for 8 months, and he's the Supervisors. My account is paid on time, I have no late payments, I still have quite a bit on my credit limit, I've cried the blues to everyone @ Avenue that I've gotten on the phone to be told, it'll have to be expedited this to management (joke). I've asked for the corporate and or Avenue HR ***** number no one knows them. Basically the past 8 months has been a run around with ******************************** resolve.
              Read 105 More Complaints

              Customer Reviews

              12 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Jamison W

              10/25/2023

              DO NOT BUY FROM THIS COMPANY. I made the stupid mistake of buying from this company without reading customer reviews. Simply put, I received a sweater which was too small. No problem. When trying to exchange it for a different size their **************** (which was weirdly passive aggressive) would not give me information on how to exchange but instead continually tried to upsell me on other products. It took multiple, pleading emails for them to finally relent and provide me information on how to exchange but it will cost 80$ plus an 18$ fee for Customs Fee for their warehouse to process in *****. Seriously, I would say worst **************** ever but that would imply I was treated as a customer as opposed to a **** who did not research their reputation first. Be smart, shop somewhere else. Their "service" is garbage.

              Avenue.com Response

              02/12/2024

              Hi *******,I'm so sorry to hear that you had this experience, could you please provide us with further order information so we can look in to this?
              Read 11 More Customer Reviews

              Local BBB

              BBB serving North Central Texas

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

              See What BBB Reports On

              BBB Business Profiles may not be reproduced for sales or promotional purposes.

              BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

              When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

              BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

              As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.