Business ProfileforExpert Apparel Manufacturing, Inc.

Hi, I was supposed to have received digital files from EAM Texas on May 31st, 2022. These digital files were to manufacture a cut and sew t-shirt. All services paid for are listed below. EAM assured me several times that these files were correct and complete. However, no matter which CAD software I used, the files were incomplete and only showed the front of the t-shirt. Which would be 1 part out 5 parts needed to be created and graded in 5 sizes to produce the t-shirt. I was told by EAM that the files would be read by any other clothing manufacturer's CAD software. After securing a new factory in October 2022 to help me produce the t-shirts. I was told by this new factory that I was indeed correct, the files created by EAM are not complete. Not only that, the work they have done, is unusable and that I will need to start the project again from scratch. I would like to get a refund for the services I have never received and frankly everything I have received is unusable and not to industry standard. 1st Transaction: Nov 21, 2021 Amount: $750 Goods/Services Not Received: -Pattern Construction - $250 -Pattern Digitization - $50 -Marker - $50 -Pattern Grading - $150 Received but not to standard: -Sample - $250 2nd Transaction: January 20th, 2022 Amount: $300 Goods/Services Not Received: -Additional Pattern Grading: $50 Received but not to standard: -Sample - $250