We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Collections Agencies

Caine & Weiner

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Collections Agencies.

Complaints

Customer Complaints Summary

  • 173 total complaints in the last 3 years.
  • 73 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:04/12/2025

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for the debt with ***. I do not have a contract with ***. They have not provided a original contact as I requested.

    Customer Answer

    Date: 04/16/2025

    I sent *** a letter for debt validation. Which is my legal right. I did not receive that letter from them. I want this negative item off my credit report.

    Customer Answer

    Date: 04/16/2025

    I sent a letter to Caine & Weiner for proof of debt validation. And that is my legal right to receive, and I have not received them. I demand these negative charges be taking off my report.

    Customer Answer

    Date: 04/17/2025

    How am I supposed to send that to you when I sent it to them. I didn't make a copy. Just thought it wouldn't be a issue to get the validation it was now I need it removed.

    Business Response

    Date: 04/22/2025

    We have requested verification from the creditor and will mail it to the consumer once it is received. We have noted the dispute on the consumers account. If the consumer requires further assistance, they can call our office at ************* or use the E-mail Us option at *****************.

  • Initial Complaint

    Date:02/14/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with *********** I do not have a contract with Caine & Weiner they did not provide me with the original contract as I requested.

    Customer Answer

    Date: 02/14/2025

    I have no recognition of having progressive. How can I owe an insurance company. I dont understand. I do not owe them or Caine and Weiner. 

    Business Response

    Date: 02/19/2025

    We have completed our investigation of this complaint and believe we have accurate consumer and account information. We will mail the consumer verification. We have noted the dispute on the consumers account. If the consumer requires further assistance, they can call our office at ************* or use the E-mail Us option at *****************.

  • Initial Complaint

    Date:02/09/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company has charged me twice when I have never contacted this company. 24th nov $105. 24th Dec $105. 24th Jan $105 *********** is Caine & Weiner

    Business Response

    Date: 02/13/2025

    Our office has a record of speaking with this consumer on 11/22/24 at which time payment, settlement and payment plan options were reviewed.  At that time a payment plan program was set up for monthly payments.  We encourage the consumer to contact our office at ************ or ************************************************************************************************* for further assistance.

    Customer Answer

    Date: 02/14/2025

    I have never spoken to this company. My phone log shows all the calls I received on 11/22 and none were with ************* It is a total scam. Im requesting they refund me the monthly payments they are still taking out of my bank account. Total $330

    Customer Answer

    Date: 02/14/2025

    I have just realised that the amounts were taken out of my husbands bank account. So how can this company claim to have spoken to me. My husband is ******* ******

    Customer Answer

    Date: 02/14/2025

    I have just realised that the amounts were taken out of my husbands bank account. So how can this company claim to have spoken to me. My husband is ******* ******

  • Initial Complaint

    Date:02/05/2025

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Out of the blue collection letter from *********************************************** for a business license that didnt require renewal.I have tried repeatedly to contact them, leaving several voicemails and sent an ******** one is responding to my calls or ********* would be helpful to actually speak with someone to remedy this situation.

    Business Response

    Date: 02/13/2025

    ********** did receive communication from the business in February 2025 in addition to speaking with the individual filing this complaint.  ********** updated our system notes, reviewed the issues with the creditor and closed our file based on the information provided.  We can be reached at ************ for further assistance.

    Customer Answer

    Date: 02/14/2025

    I wonder if theres been any update?

    Thank you.

    ***** Michaels 

    Customer Answer

    Date: 02/19/2025

    I have reviewed the business response and accept this resolution. They have closed the case and zero $ was due.

    I firmly believe that this issue was resolved quickly due to my getting BBB involved. 

    Thank you. 

  • Initial Complaint

    Date:02/04/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with ***********, I do not have a contract with Caine & Weiner, they did not provide me with the original contract as requested

    Customer Answer

    Date: 02/05/2025

    I reviewed my Consumer Reports and noticed that there was an inaccurate account on my credit report.


    Caine & Weiner Account # ********


    Consumer ****************** have assumed a vital role and have a responsibility to report Consumer information to the best of their ability with maximum accuracy.


    I contacted Experian and asked for them to investigate & remove the inaccurate account from my consumer report that they are illegally reporting and, I requested specifically the alleged original application bearing my signature they have not been able to provide such proof to me.


    This is a violation of the Fair Credit Reporting Act, and this disputed item may not appear on my credit report if it cannot be supported by any evidence of proof.


    I am requesting a correction to my credit report.

    Business Response

    Date: 02/19/2025

    We have requested verification from the creditor and will mail it to the consumer once it is received. We have noted the dispute on the consumers account. If the consumer requires further assistance, they can call our office at ************* or use the E-mail Us option at *****************.

    Customer Answer

    Date: 02/19/2025

    I am rejecting this response because:   This does not address the issue satisfactorily.
    The requested verification has not yet been provided, and it is critical to resolve this dispute thoroughly. Simply noting the dispute on the account without the proper verification is not a sufficient response to the matter at hand.
    I request that the required documentation and verification be submitted promptly to allow for a complete and accurate resolution.

    Business Response

    Date: 02/20/2025

    We have completed our re-investigation of this complaint. Based on the information reviewed, we have determined this dispute is substantially similar to a dispute previously investigated and responded to on February 19, 2025. Please send any additional information or documentation to support your dispute to our office to re-investigate. Until additional information is received, we maintain the consumer and account information has been accurately reported to the credit reporting agencies.

  • Initial Complaint

    Date:01/24/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Caine and Weiner claim I owe ****** and ****** via Progressive. They offered to settle for half of the debt. I believe this is fraud and a scam I pay my insurance with auto pay and I should not owe anything.

    Business Response

    Date: 01/29/2025

    We have completed our investigation of this complaint and closed these accounts as fraud. We will send a request to the credit reporting agencies to have the accounts removed from the consumers credit report. This request may take up to 45 days to be reflected on the consumers credit report.

  • Initial Complaint

    Date:01/16/2025

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I'am not responsible for debt with Caine & Weiner. I do not have a contract with this agency attempting to collect a debt from me. They did not provide me with the original contract as requested in March 2, 2024.

    Customer Answer

    Date: 01/16/2025

    This collection does not belong to me. I asked the agency in March of 2024 to send me proof with a contract and they have failed to do so. They harass me with phone calls and letters consistently but will not resolve the issue with me. Im asking for this to be removed from my credit report. 

    Business Response

    Date: 01/27/2025

    We have completed our investigation of this complaint and closed this account in our office. We will send a request to the credit reporting agencies to have this account removed from the consumers credit report. This request may take up to 45 days to be reflected on the consumers credit report.

    Customer Answer

    Date: 01/27/2025

    I have reviewed the business response and accept this resolution. 

  • Initial Complaint

    Date:01/13/2025

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have never enter into a contract with CaINE & Weiner this account was open fraudulently account number ********. I have attached my *** identity report and I demand it be removed from my credit report immediately

    Business Response

    Date: 01/15/2025

    We have completed our investigation of this complaint and closed this account as fraud. We will send a request to the credit reporting agencies to have this account removed from the consumers credit report. This request may take up to 45 days to be reflected on the consumers credit report.

    Customer Answer

    Date: 01/15/2025

    I have reviewed the business response and accept this resolution. 

  • Initial Complaint

    Date:12/18/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am writing to formally dispute the results of my credit report verification by Experian and to express concerns about their failure to comply with my request for a detailed description of the procedures used to verify disputed information, as required under the Fair Credit Reporting Act (FCRA).Account Name: *********** and Account Number: **************** Date of Dispute Submission: October 18, 2024 Despite multiple complaints, Experian has repeatedly marked the account as verified. I requested a description of the procedures used to verify the disputed information, including details of any parties involved, but I have not received any satisfactory response. Experians actions violate the ****, including: 1. Section 1681i(a)(6)(B)(ii) Failure to provide a description of verification procedures. 2. Section 1681i(a)(7) Failure to provide the name, address, and phone number of the entity verifying the information. 3.Section 1681i(a)(1)(A) Failure to conduct a reasonable investigation.Additionally, after submitting my complaint on December 11, 2024, ******** issued a revised response, further showing that their investigation process is flawed and inconsistent to their original investigation that was completed November *******, which further proves that ******** has not been conducting reasonable investigations. This inconsistency highlights their failure to comply with **** guidelines and demonstrates a lack of transparency and due diligence in the verification process. Additionally, The ************************************ (****) has found that credit agencies like Experian fail to properly investigate disputes and often disregard consumer rights under the ****. This pattern of behavior reinforces my concerns about Experians practices.I will attach all documents that support my claims and experience with Experian.

    Business Response

    Date: 12/20/2024

    We cannot locate this account based on the information provided. Please provide additional information so we can locate their account. Information should include the complete account number, creditor name, previous address, balance owed and/or C&W reference number. If the consumer requires further assistance, they can call our office at ************* or use the E-mail Us option at *****************.

  • Initial Complaint

    Date:12/18/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    this company is a fraud, i left progressive insurance with a 0 balance. 3 months later this company is on my credit report claiming i owe $143.08 to progressive.i have disputed it several times , i have asked for legal paperwork stating i owe this company money and been refused which under the **** i have the right too or they have to remove from credit reports.i have spoken with progressive insurance who state i owe them no money.this company is destroying my credit and it has stopped me from buying my house.this account is not owed to them. i neither owe this company or the so called original account with progressive a dime.they need to remove this collection from my credit reports all 3 immediately as i am sick of this.i never had an account with this company , i never agreed or let alone signed any paperwork with this company to pay them anything. 0 proof provided by this company under the law to state otherwise, as a matter of fact when i spoke with them a year ago they stated they didnt have to provide me with anything which violates federal law.there is no money owed to this scam company nor to the so called original debtor progressive insurance. REMOVE THIS ACCOUNT FROM MY CREDIT IMMEDIATELY THEY DONT EVEN HAVE AN ACCOUNT NUMBER LISTED Overview You have 100% left to pay on this collection.Balance $143 Highest Balance $143 Opened Aug. 14, 2023 (1 yr, 4 mos)Account status Open Type Derogatory Responsibility Individual Remarks Placed for collection Account information disputed by consumer Account information disputed by consumer Original Creditor Name PROGRESSIVE Closed No Info You have a dispute in progress DIRECT DISPUTEWe've sent your dispute request to **********, and we'll let you know when it's complete.CHECK DISPUTE STATUS Creditor Information CAINE & WEINER ************************************ ***** **************

    Customer Answer

    Date: 12/18/2024

    WAS DONE ALL IN PHONE CALLS THEY REFUSE TO EMAIL ME A REFUSAL AS STATED IN COMPLAINT.

     

    Customer Answer

    Date: 12/18/2024

    i have requested the information at least 8 times in a year.

    all 8 times they were rude and refused to send me any paperwork on this debt.

    again i owe progressive no money and this company when i try to get them to provide me with an address to serve them lawsuit papers hangs up on me.

    they refuse to remove this fake collections account from my credit reports. they refuse to follow the federal law in providing proof of the accuracy of this account. they refuse to provide me anything in writing as requested. im not the only one just look at all there ****** reviews with the same issue regarding progressive insurance and this company.

    i cannot provide what they refuse to give me. they just keep hurting my credit and dont care stating i need to pay them. when i dont even owe progressive any money and thats who there claiming this collection is *************** is sending me a letter stating i dont owe them any money and i am awaiting that which will be coming in the mail. there is no validation to this account with this scam collection company yet there trying to sell me some monitoring software and i keep telling them i dont want your product i want this fake account removed immediately.

    Business Response

    Date: 01/02/2025

    We have completed our investigation of this complaint and closed this account in our office.

Caine & Weiner is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.