ComplaintsforCredence Resource Management LLC

• Initial Complaint

  12/15/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I services from *** Comunication from 2014 to 2017. When I moved out of the area in 2017, I cancelled ***, because they did not serve the area I moved to. I had to get services from a different carrier. Now after all this time *** has submitted a collection to the credit bureau which has adversely affected my credit score. A company named Credence LLC, is now trying to collect $200 which is an amount claimed by COX as a cancellation fee. I talked to *** in 2017 explaining that I never signed any kind of contract whether verbal or written. They claimed that the contract began after a technician was called out to fix the cable service in 2016. So now 4 years later this company Credence Resources, LLC is harrassing me about payment. When they wanted to confirm my address, he mentioned some PO box number in another city in Florida. I never had a PO BOX and never lived in that city. They kept transferring me to different "supervisors", who kept repeating the same erroneous information. I believe this company is operating fraudulently, by seeking out so called unpaid accounts and trying to intimidate people into paying. In 2017, I stopped hearing from *** after explaining my case. This collections report has brought my score down 23 points. This company is an LLC, privately owned and they are trying to re-open closed accounts to collect money. Please help me to remove off of my credit report .

  Business response

  02/04/2022

  Business Response /* (1000, 5, 2021/12/30) */ CRM is investigating this matter and expects to have the investigation completed within 10 days. We will respond to this complaint at the conclusion of the investigation. *CRM COMPLIANCE DEPARTMENT **THIS COMMUNICATION IS FROM A DEBT COLLECTOR Consumer Response /* (3000, 7, 2021/12/31) */ (The consumer indicated he/she DID NOT accept the response from the business.) There is no response! Where is it found in this communication ? Business Response /* (4000, 9, 2022/01/08) */ CRM REFERENCE NUMBER: XXXXXXXXX; CREDITOR NAME: *** Communications; CREDITOR ACCOUNT NUMBER: XXXXXXXXX_001; Credence Resource Management, LLC (CRM) has received your December 16, 2021 complaint filed with the Better Business Bureau and understands that you state that you used *** communication from 2014 to 2017. You state that you moved in 2017 to different area and had to cancel the services from *** as they were unable to provide you services. You state that *** reported an account on your credit report which adversely affected your credit report. You state that CRM was attempting to collect $200 which was for the cancellation fees for ***. You state that she spoke with someone from *** and had explained that she never signed any kind of verbal or written contract with them. You state that as per *** the contract began when she called technician to fix her cable in services in 2016. You state that CRM had incorrect address updated with them for her. You said that you never resided on that address. You state that you did not heard anything from *** post 2017. You state that CRM re opened closed account and was attempting to collect money. Based upon our research, CRM's findings are as follows: CRM is a debt collection agency that has been hired by *** Communications to collect on a past due debt. CRM is acting as an agent of the creditor. On July 29, 2021, *** Communications placed the above referenced account with CRM for collection in the amount of $200.10. On October 14, 2021 CRM mailed you an initial collection notice advising you of your right to dispute or request validation of the debt within 30 days after you received the notice. CRM has no record of that letter being returned undeliverable and no record of you disputing the debt or requesting validation during the 30-day period. On November 29, 2021 the account was credit reported to Experian and Transunion in compliance with the Fair Credit Reporting Act (FCRA). On December 15 2021 CRM was able to establish contact with you. Records reflect that CRM gave your account information and asked for intentions. You notified CRM of dispute. CRM had placed the account in dispute status. On December 16, 2021 CRM received correspondence from you notifying of dispute through BBB complaint notification. CRM notified creditor of your dispute. A copy of the validation will be mailed to you. On December 17, 2021, CRM was notified of dispute through CRAs. On December 18, 2021, CRM reported the account as disputed with Experian. On December 20, 2021, CRM reported the account as disputed with Transunion. Your account remains in dispute status. You may contact CRM for any further questions. *CRM ********** DEPARTMENT **THIS COMMUNICATION IS FROM A DEBT COLLECTOR

• Initial Complaint

  12/13/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Credence Resource Management is reporting a collection on my file that needs to be removed. I have been sending them letters to verify the debt and they recently sent me a letter stating they cannot find the account however, they are reporting on my credit. I need this removed.

  Business response

  02/04/2022

  Business Response /* (1000, 7, 2021/12/30) */ CRM is investigating this matter and expects to have the investigation completed within 10 days. We will respond to this complaint at the conclusion of the investigation. *CRM COMPLIANCE DEPARTMENT **THIS COMMUNICATION IS FROM A DEBT COLLECTOR

• Initial Complaint

  12/02/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  The agency has filed a collection on my credit without providing actual account information related to what I owe. From my understanding, the agent was sending me the account details , I have not received anything in writing as to why I owe this agency . Per the fair debt collections act, the agency must provide details of an account owed; I have not received nothing in writing , however my credit report was impacted due to this agency not following up with account details . If I owe I will pay , I just need written details

  Business response

  02/04/2022

  Business Response /* (1000, 5, 2021/12/20) */ CRM is investigating this matter and expects to have the investigation completed soon. We will further respond to this complaint at the conclusion of the investigation. *CRM COMPLIANCE DEPARTMENT **THIS COMMUNICATION IS FROM A DEBT COLLECTOR.

• Initial Complaint

  11/21/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  THE COMPANY, Credence Resource Management, LLC, PURCHASED A DEBT FROM ANOTHER COMPANY AND I HAD NO INVOLVEMENT WITH THE TRANSACTION. ACCORDING TO 15 USC 3002 I AM A NATURAL PERSON WHICH MEANS MY NAME IN ALL CAPS IS NOT ME. MY NAME IS ***** *******. 15 USC 1692(A)(1) THE TERM "BUREAU" MEANS THE BUREAU OF CONSUMER FINANCIAL PROTECTION TRANSUNION, EQUIFAX, AND EXPERIAN ARE ASSUMED TO BE CREDIT TO BE CREDIT BUREAUS AND THEIR IS ONLY ONE BUREAU AND THAT IS ONLY ONE BUREAU AND THAT IS THE CONSUMER BUREAU PROTECTION. TRANSUNION, EQUIFAX, INNOVIS, AND EXPERIAN ARE ASSUMED TO BE CREDIT BUREAUS AND THEIR IS ONLY ON ONE BUREAU AND THAT IS THE CONSUMER FINANCIAL PROTECTION BUREAU. ON JUNE 5TH 1933, CONGRESS ENACTED HJR-192 TO SUSPEND THE GOLD STANDARD AND TO ABROGATE THE GOLD CLAUSE. THIS RESOLUTION DECLARED THAT " WHEREAS THE DEALING IN GOLD AFFECT THE PUBLIC INTEREST AND ARE THEREFORE SUBJECT TO PROVISIONS OF OBLIGATIONS WHICH PURPORT TO GIVE THE OBLIGEE A RIGHT TO REQUIRE PAYMENT IN CONGRESS... IN THE PAYMENT OF DEBTS. THIS RESOLUTION DECLARED THAT ANY OBLIGATION REQUIRING "PAYMENT IN GOLD OR A PARTICULAR KIND OF COIN OR CURRENCY OR IN AN AMOUNT IN MONEY POLICY, AND. EVERY OBLIGATION HERETOFORE OR HEREAFTER INCURRED, SHALL BE DISCHARGED UPON PAYMENT, DOLLAR FOR DOLLAR, IN ANY COIN OR CURRENCY WHICH AT THE TIME OF PAYMENT IS LEGAL TENDER FOR PUBLIC AND PRIVATE DEBTS. 15 USC 1681(3)(E)(e) THE TERM :INVESTIGATIVE CONSUMER REPORT" MEANS A CONSUMER REPORT OR PORTION THEREOF IN WHICH INFORMATION ON A CONSUMER'S CHARACTER, GENERAL REPUTATION, PERSONAL CHARACTERISTICS OR MOD OF LIVING IS OBTAINED THROUGH PERSONAL INTERVIEWS WITH NEIGHBORS, FRIENDS, OR ASSOCIATES OF THE CONSUMER REPORTED ON OR WITH OTHERS WITH WHOM HE IS ACQUAINTED OR WHO MAY HAVE KNOWLEDGE CONCERNING ANY SUCH ITEMS OF INFORMATION. CREDENCE ALSO INCLUDED IT'S SYMBOL WHILE ATTEMPTING TO COLLECT A DEBT WHICH IS A VIOLATION OF 15 U.S. CODE SECTION 1692b(5). I DID NOT GIVE PRIOR CONSENT TO COMMUNICATE TO ME.

  Business response

  02/02/2022

  Business Response /* (1000, 5, 2021/11/29) */ Credence Resource Management (CRM) investigated this matter and found the following facts: CRM does not purchase debts; CRM is a collection agency that acts on behalf of clients in order to collect debts owing to them. In this matter T-Mobile placed this account with CRM for collection. On 7-6-2021 CRM mailed you an initial collection notice advising you of your right to dispute or request validation of the debt within 30 days after you received the notice. CRM has no record of that letter being returned undeliverable and no record of you disputing the debt or requesting validation during the 30-dday period. This notice was mailed to the same address that you are using as your address in your BBB Complaint. The account was credit reported in compliance with the Fair Credit Reporting Act (FCRA). In addition to the Account Notification letter on 10-13-2021 CRM sent you another letter regarding this account offering to settle the account for less than the full amount owing. Again this letter was not returned and was sent to the same address that you are using in your BBB Complaint. A copy of that letter is also attached to this response. CRM also obtained from T-Mobile a statement of the charges on this account. We have attached a copy of that3 page statement. The Fair Credit Reporting Act (FCRA) requires that collection agencies correctly report the information on the accounts that they credit report. Based upon the above CRM believes that it is correctly reporting information about this account and CRM has not received any information from you that would show that the information CRM is reporting is incorrect. Regarding your request for a signed contract, when you obtain services from any company you are required to pay for those services whether or not you sign a contract. You normally do not sign a contract for electrical services, water services, trash services, phone services, etc, nor is there normally a formal application to obtain these services. In the case of T-Mobile when you receive mobility telephone services, as a condition of your receiving them, you agree to abide by the terms and conditions as set forth in the T-Mobile Wireless Service Agreement. There is no requirement in law that you have to sign a contract or an application for these charges to be valid; by using the services offered you are agreeing to pay for those services and you are agreeing to abide by the terms and conditions set forth in the Wireless Service Agreement. You may obtain a copy of the Wireless Service Agreement that is applicable to your account by going on the T-Mobile website. That document will clearly explain your rights and responsibilities in this matter.

• Initial Complaint

  11/16/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I am not liable for this debt with (Original Creditor) and i do not have a contract with (Collection AGENCY) plus they did not provide me with the original application like i asked

  Business response

  02/03/2022

  Business Response /* (1000, 5, 2021/11/26) */ Credence Resource Management (CRM) investigated this matter and found the following information: CRM has no account active in the name of the complaining party and cannot locate any credit reporting in the name of the complaining party.

• Initial Complaint

  11/04/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  This company filed a collection on my credit files for which I have never received any notice and for which I have no knowledge of in the amount of $3,125.00. I contacted them and to get more information and they told me that my middle name did not match theirs and to email them a screen shot of my credit report showing the collection which I did. Now they responded back saying that they can't find my account records and to send them my social security number and telephone number. I believe this must be a scam so I will not be providing any more information to them. If they don't have or can't find any records on my file they need to take this off my credit report immediately. I will be looking into government agencies to investigate this matter. An online search show numerous incidents like this with this company.

  Business response

  01/31/2022

  Business Response /* (1000, 5, 2021/11/18) */ Credence Resource Management (CRM) received your BBB complaint wherein you claim you have no knowledge of the **** Mobility account that was assigned to us for collection. It appears that you may be a victim of identity theft. On 11-4-2021 CRM requested that the credit reporting on this account be deleted. We do not control how long it will take for the credit reporting agencies to update their files. CRM did mail our an Account Notification letter on this account but it was not sent to the address shown on your BBB Complaint; we have attached a copy of that letter showing where it was sent. When CRM identifies a possible case of identity theft in order to have **** consider that claim you must complete and send to **** a Federal Trade Commission form entitled Identity Theft Victim's Complaint and Affidavit. On 11-4-2021 CRM mailed this form to you with a letter that includes instructions as to where you are to send the completed Affidavit to ****. Once **** gets that Affidavit they will investigate and make a determination as to the validity of your claim of identity theft. You should complete and send the Affidavit to **** within a reasonable period of time from the date you receive the Affidavit to enable **** to complete their investigation. This form is important to you as it may give you the opportunity to protect yourself from any further attempts at ID theft. After their investigation **** will notify you as to their determination of your claim of identity theft. If your claim is not upheld or if you fail to complete and send the Affidavit to **** then no investigation can be made on your claim. In those instances **** may take additional action to credit report this account in the future. CRM does not control how a creditor determines to process their accounts. Consumer Response /* (3000, 7, 2021/11/22) */ (The consumer indicated he/she DID NOT accept the response from the business.) I was a victim of identity fraud which ****'s fraud department investigated and one day later released me of any claims. What I'm concerned about is how a collection agency can so easily post erroneous claims on someone's credit files without ever attempting to contact me by mail, email or phone. All that information is in my credit files and hasn't changed for many years. It seems that this method of ruining someone credit without trying to collect works for them but it isn't right and they should be penalized for it. Business Response /* (4000, 9, 2021/11/24) */ Credence Resource Management (CRM) read your comments however because of Identity Theft being such a small fraction of the credit reporting problems our federal legislative bodies have not been able to come up with a solution to this problem. CRM does not make the rules, CRM only does it's best to comply with the laws that are written. In many ways the laws have been written in such a manner as to achieve what CRM and many others consider totally ridiculous results; for example a collection agency may not leave a message about who they are when they are calling; they are required to hang up instead of leaving a message. This is just another example of the failure of our legislative bodies to enact common sense legislation. If CRM could have left a message with you this problem could have been resolve much more quickly than it was. Again CRM apologizes for this problem but assures you that CRM continues to try to take prompt action when problems arise.

• Initial Complaint

  11/01/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I cancelled my AT&T services in January 2020, and a few months later the state of California shutdown due to the Covid-19 pandemic. Once services opened back up (later in 2020). I returned my AT&T equipment with AT&T acknowledging that they received it on Nov/2020. Today I received form a credit collector stating that I owe AT&T over $1000 for equipment charges. I do not owe AT&T because I returned the equipment that could not be returned until after state shutdown requirements were lifted. The debt collectors from AT&T don't seem to be aware that there was a pandemic and that all of their locations were shutdown.

  Business response

  01/12/2022

  Business Response /* (1000, 5, 2021/11/15) */ Credence Resource Management, (CRM) investigated this matter and found the following facts: According to AT&T the delinquency date on this account was 1-14-2020 for the services part of this bill totaling $245.80. AT&T has no record of your returning your equipment to them within the time requirements set forth in the Customer Service Agreement or at all. CRM has enclosed a 12 page itemized statement from AT&T showing the complete charges and credits on this account. That includes the $245.80 charges for services and the charges for the equipment that was not returned. You state that you could not return the equipment because of "state shutdown requirements" but the equipment could have been returned by UPS, FedEx or US Mail. Furthermore any such "state restrictions" (if any existed) did not prevent the drop off of the equipment. Further you state that AT&T acknowledged that they received the equipment on Nov. 2020; if you have proof of that please forward that to CRM and CRM will attempt to get AT&T to give you credit for that return; however that is completely discretionary by AT&T because of the extended delay in your returning the equipment. In light of the delinquent charges for services from AT&T you have given CRM no valid reason to delete the credit reporting.

• Initial Complaint

  10/25/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I am filing this complaint because of was grossly overcharged for the services and products. I returned 4 of the 10 devices and I was not given any credit. Also, I was promised a credit for the services because one of my lines was disconnected without notice.

  Business response

  01/20/2022

  Business Response /* (1000, 7, 2021/11/09) */ CRM is investigating this matter and expects to have the investigation completed within 10 days. We will respond to this complaint at the conclusion of the investigation. *CRM COMPLIANCE DEPARTMENT **THIS COMMUNICATION IS FROM A DEBT COLLECTOR Consumer Response /* (3000, 9, 2021/11/10) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have given them ample time to respond before filing this claim and this is hurting my credit score Business Response /* (4000, 13, 2021/11/22) */ CRM REFERENCE NUMBER: XXXXXXXXX; CREDITOR NAME: AT&T MOBILITY; CREDITOR ACCOUNT NUMBER: XXXXXXXXXXXX; STATUS: RESTRICTED, CREDIT DELETION; Credence Resource Management, LLC (CRM) has received your October 25, 2021 complaint filed with the Better Business Bureau and understands you dispute the account placed with CRM. You request CRM correct the account on your credit report. Based upon our research, CRM's findings are as follows: On August 23, 2021, AT&T Mobility placed the above referenced account with CRM for collection in the amount of $ 8,607.82. On August 24, 2021, CRM mailed you an initial collection notice advising you of your right to dispute or request validation of the debt within 30 days after you received the notice. CRM has no record of that letter being returned undeliverable and no record of you disputing the debt or requesting validation during the 30-day period. On October 9, 2021, the account was credit reported in compliance with the Fair Credit Reporting Act (FCRA). CRM received notification of your dispute via email and via a phone call and updated your tradeline accordingly. CRM then received your complaint on October 25, 2021. The creditor's records reflect the following: "This account stands for an AT&T account's postpaid wireless service for 14-line (s) lines (during account lifetime) ending 6112, 1932, 2630, 8182, 2211, 5275, 8796, 5715, 6567, 1580, 9424, 8081, 4317 and 8517. Based on the account information balance stand for service used during account was active. Previous past due, late fees and remaining balance on the equipment that was financed. Financed equipment is still associated to account. If customer does not possess financed equipment, please provide proof of return or proof of payment within the correct return period of time. Previous documents have been sent as per customer request. Account was open on 11/27/2019 and cancelled on 07/28/2021 due to ... non-pay last payment received was on 06/17/2021 for $5,096.19 bounced back on 06/29/2021 Charges are valid based on Terms & conditions under the name of ******* ALLEN. CRM has placed the AT&T Mobility account in a restricted status. Although reported accurately and in compliance with the FCRA, as a courtesy CRM requested its entry be removed from your credit report. CRM will also send you via mail, validation of the debt. CRM cannot affect a change in whether the creditor or another entity has or will later report the account on your credit report. CRM also cannot affect a change as to when the credit bureau processes the deletion request CRM submitted relating to the account. CRM has no control over whether the creditor places the account with another collection agency for continued collection. You may contact CRM for any further questions. *CRM COMPLIANCE DEPARTMENT **THIS COMMUNICATION IS FROM A DEBT COLLECTOR.

• Initial Complaint

  10/06/2021

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I HAD MY PHONE THROUGH VERIZON , I WENT TO SAMS CLUB WHEN I GOT INSIDE I WAS APPROCHED BUY A YOUN LADY REPRESENTING AT&T. SHE SAID SHE COULD CUT MY MONTHY PHONE BILL IN HALF BUY SIGHING UP WITH AT&T AND GET A NEW FREE PHONE. SO I TOOK THE DEAL. MY MONTHLY BILL FROM VERIZON IS 70.00 BUCKS A MONTH. WHEN I GOT MY FIRST BILL FROM AT&T IT WAS HIGHER THAN VERIZON. I CALLED AT&T RIGHT AWAY. THEY SAID THEY HAD NO SUCH DEAL AND CALLED ME A LYER. I CANCLED RIGHT THEN AND ASKED WERE TO SEND THE NEW PHONE TO . THEY SAID THEY WOULD NOT EXCEPT THE PHONE BACK AND I SIGHNED A CONTRACT. YES I DID BUT I WAS MISSLEAD. ALSO THE PHON CAME WITH A SIM CARD . WHEN I CALLED TO ACTIVATE THE CARD THE DUMMY ON THE PHONE LOCKED IT UP BY ACCIDENT AND I HAD TO DRIVE TO RENO TO GET ANOTHER ONE. THATS A HUNDRED MILES ROUND TRIP. WHAT A BUNCH OF CROOKS, I STILL HAVE THE PHONE. CANT GET RID OF IT. BAD BUESNESS. NOW THEY HAVE ME IN COLLECTIONS. ITS NOT RIGHT THAT THEY CAN WRECK MY CREDIT, WHEN IM THE ONE THAT GOT SCRUE

  Business response

  12/29/2021

  Business Response /* (1000, 5, 2021/10/21) */ CRM is investigating this matter and expects to have the investigation completed within 10 days. We will respond to this complaint at the conclusion of the investigation. *CRM COMPLIANCE DEPARTMENT **THIS COMMUNICATION IS FROM A DEBT COLLECTOR Consumer Response /* (3000, 7, 2021/10/22) */ (The consumer indicated he/she DID NOT accept the response from the business.) THE CO GOT ME TO DO BUSNESS WITH BY LYING. IM NOT RESPONSABLE Business Response /* (4000, 9, 2021/11/04) */ CRM REFERENCE NUMBER: XXXXXXXXX; CREDITOR NAME: AT&T MOBILITY; CREDITOR ACCOUNT NUMBER: XXXXXXXXXXXX; STATUS: CEASE AND DESIST, CREDIT DELETION; Credence Resource Management, LLC (CRM) has received your October 7, 2021 complaint filed with the Better Business Bureau and understands you dispute the account placed with CRM. CRM's findings are as follows: On June 22, 2021, AT&T Mobility placed the above referenced account with CRM for collection in the amount of $ 360.73. On June 23, 2021, CRM mailed you an initial collection notice advising you of your right to dispute or request validation of the debt within 30 days after you received the notice. CRM has no record of that letter being returned undeliverable and no record of you disputing the debt or requesting validation during the 30-day period. On August 7, 2021, the account was credit reported to Experian and August 8. 2021 to TransUnion in compliance with the Fair Credit Reporting Act (FCRA). On October 7, 2021, CRM received your compliant. CRM placed the account in a dispute status and contacted the creditor. The creditor's records reflect the following: "This account stands for an AT&T postpaid wireless service for 1 line ending in 8362 it was opened on 03/30/2021 and cancelled on 05/04/2021 due to Port Out. No Payments processed on the account since was open. Charges are valid due to the acceptance of contract and Terms & Conditions under the name of ******* ***** and usage reflected on the service during the time account was active. Based on the account history the monthly charges was $75 dollars for the Unlimited Started $6 dollars for the financed device plus taxes if the customer has the proof for the amount was mention please send it and we can review Balance stands for past due billed service charges late payment fee monthly recurrent charges remaining balance of 1 financed device taxes and governmental fees." CRM has placed the account in a cease and desist status. Although reported accurately and in compliance with the FCRA, CRM requested its entry be removed from your credit report. CRM cannot affect a change in whether the creditor or another entity has or will later report the account on your credit report. CRM also cannot affect a change as to when the credit bureau processes the deletion request CRM submitted relating to the account. You may contact the creditor directly for any further questions. *CRM COMPLIANCE DEPARTMENT **THIS COMMUNICATION IS FROM A DEBT COLLECTOR.

• Initial Complaint

  10/06/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On August 23, 2021, ******** Medical Response ***** transported me to a local hospital. A week later, I received call from Credence to collect on a debt in the amount of $2,823.42, which I never received a bill for from **** On September 17, 2021 my insurance, ************ (UHC) paid *** the plan amount of $816.33. It was also confirmed with *** and *** that *** has requested that my account is removed from Credence. Today, October 16, 2021, I received a call from Credence asking that I settle the debt with them. I need assistance with stopping calls from Credence, remove my account (*** retained my account), and to ensure that my credit is not adversely impacted, as *** paid *** the plan amount as stated in the contract. Thank you.

  Business response

  12/13/2021

  Business Response /* (1000, 5, 2021/10/20) */ CRM is investigating this matter and expects to have the investigation completed within the next 10 days. We will further respond to this complaint at the conclusion of the investigation. *CRM COMPLIANCE DEPARTMENT **THIS COMMUNICATION IS FROM A DEBT COLLECTOR.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩