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Business Profile

Collections Agencies

ProCollect, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Collections Agencies.

Important information

  • Customer Complaint:
    Due to the volume of complaints filed against this business, BBB only publishes the details for 30% of the total complaints filed.

Complaints

This profile includes complaints for ProCollect, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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ProCollect, Inc. has 2 locations, listed below.

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    Customer Complaints Summary

    • 646 total complaints in the last 3 years.
    • 238 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/17/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      To Whom it may concern,This letter is to inform you that I recently received a copy of my credit report that your company publishes and after reviewing it I found a number of items on the report that are inaccurate. The accounts in question are listed below. Please send me copies of the documents that you have in your files as of this date that you used to verify the accuracy of the accounts listed below. ********************** ****** 424340XXXXXXXXX - $7,500 Under the Fair Credit Reporting Act, 15 U.S.C. 1681g I have the right to demand that you disclose to me all of the documents that you have recorded and retained in your file at the time of this request concerning the accounts that you are reporting in my credit report. Please dont respond to my request by saying that these accounts have been verified. Send me copies of the documents that you have in your files that were used to verify them. If you do not have any documentation in your files to verify the accuracy of these disputed accounts then please delete them immediately as required under Section 611(a)(5)(A)(i). By publishing these inaccurate and unverified items on my credit report and distributing them to 3rd parties you are damaging my reputation and credit worthiness.

      Business Response

      Date: 02/22/2025

      Procollect received the consumer's account from our client ******** Apartments on 7/1/2022. The consumer owes a balance of $7,500 for apartment number *****. On 1/16/2023, Procollect made contact with the consumer to inform of the debt and at that time the consumer refused to pay the debt. The consumer's dispute has been noted and the account has been updated. I apologize for any inconvenience this may have caused. Procollect will mail proof of the debt to the consumer on today 2/22/2025.  The consumer may contact Procollect @ ************** to pay the balance of $7,500 in full over the phone with a credit or debit card, or to receive additional payment options. If the consumer has any further questions they may contact me directly, Mr ******** @ ************** ext 151. Thank You

    • Initial Complaint

      Date:02/12/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      To Whom It May Concern:I am writing due to the negative marks youve made on my credit file. I would be willing to accept this debt if it were mine and upon Validation and Proof of Claim but its not mine and theres no way that you can validate it. I'm sure you are aware of the provisions of the Fair Debt Collection Practices Act (FDCPA) so let it be known that I am requesting full validation of this debt. I am requesting proof that I am indeed the party you are asking to pay this debt, and that there is some contractual obligation which is binding on me to pay it. I request that you stop contacting me by telephone and restrict your contact with me to writing only, and only when you can provide adequate validation of this alleged debt. To refresh your memory on what constitutes legal validation, here is a list of the required documentation:1. Complete payment history, the requirement of which has been established by ****** v *******, 745 N.E.2d 862; 2001 Ind. App. ***** 509. Please provide verification by line item (with an explanation of each item such as when the purchase took place, how much the item was, were the goods received, when were the goods received, etc.) for the entire amount you say I owe.2. Date of Last Activity 3. Agreement that ***** the signature of the alleged debtor wherein he agreed to pay the original creditor.4. Proof of photo identification (i.e., driver's license, state identification card, or other government issued identification card) that was presented to you at the time of incurring this debt.

      Business Response

      Date: 02/19/2025

      Procollect received the consumer's account from our client Commerce Tower Apartments on 6/19/2024. The consumer owes a balance of $4,194.68 for apartment number 2410. Procollect has attempted contact with the consumer to inform of the debt with no success. The consumer's dispute has been noted and the account has been updated. I apologize for any inconvenience this may have caused. Procollect will mail proof of the debt to the consumer on today 2/19/2025.  The consumer may contact Procollect @ ************** to pay the balance of $4,194.68 in full over the phone with a credit or debit card, or to receive additional payment options. If the consumer has any further questions they may contact me directly, Mr ******** @ ************** ext 151. Thank You

    • Initial Complaint

      Date:02/10/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I moved out of the ******** Apts (S2 property) and received my deposit refund a month later. Two months after I moved out, I was contacted by a debt collector stating I owed $155 to S2. I emailed and called several people at S2 to find out what this debt was about. I even went in person to the ******** office and the S2 office. I was never given any indication or information whatsoever that this debt even existed. One S2 employee emailed me: "your deposit was returned in full, and there shouldn't be any outstanding balance." Then, three months after I moved out, the debt collector sent me a statement from the ******** stating I owed $155. This statement contained obviously fabricated charges. I have photo evidence that proves these charges are fake! I asked S2 to send me documentation or evidence of any kind to validate these charges - no response!So S2 basically fabricated charges months after I moved out, send it straight to debt collection without even notifying me, then refused to provide me any information whatsoever about the nature of the debt. Now my credit is at risk over this.

      Customer Answer

      Date: 03/17/2025

      Hello-

      I just wanted to follow up on this complaint (#********). It has been over a month since this complaint was filed and I have not heard anything back. Could you please let me know its current status?

      Thank you!

      Business Response

      Date: 03/28/2025

      Procollect received the consumer's account from our client The ******** Apartments on 12/16/2024. The consumer owes a balance of $155.00 for apartment number 1903. The consumer's dispute has been noted and the account has been updated. I apologize for any inconvenience this may have caused. Procollect has mailed proof of the debt to the consumer 2/3/2025.  The consumer may contact Procollect @ ************** to pay the balance of $155.00 in full over the phone with a credit or debit card, or to receive additional payment options. If the consumer has any further questions they may contact me directly, Mr ******** @ ************** ext 151. Thank You

      Customer Answer

      Date: 04/02/2025

      To ProCollect:

      I dispute the validity of this debt. I have demonstrated with the documents I provided you that S2/******** acted in bad faith and that the documentation they sent you is fraudulent. I have photographic evidence that proves the charges they claim are fake. You claim the debt has been verified by S2/********; the verification they sent you is fraudulent and I can prove it! I do not recognize this debt.

      Customer Answer

      Date: 04/02/2025

      To BBB-

      Thank you for following up on my complaint.

      I'm not sure why my complaint was forwarded to ProCollect. My complaint is with S2 Capital/********. It is S2 who acted in bad faith and fabricated the documents sent to debt collection (I actually have photo evidence that proves this). It is S2 who has, to this day refused all communication in my attempts to settle this matter with them. S2 fabricated charges months after I moved out (and after I received my deposit refund), send it to debt collection without ever notifying me and refused to respond to emails, phone calls or even in person visits when I tried to figure out what was going on. It is S2 that is responsible for this issue; ProCollect is just following through with the fraudulent paperwork submitted by S2. Could you please file this complaint with ********** as originally intended?

      Thank you again for taking the time to assist me with this issue.

      Business Response

      Date: 04/14/2025

      The ******** Apartment are our clients as of 12/16/2024 any question you have can be directed and handled with Procollect. The consumer's dispute has been noted and the account has been updated. I apologize for any inconvenience this may have caused. The consumer may contact Procollect @ ************** to pay the balance of $155.00 in full over the phone with a credit or debit card, or to receive additional payment options. If the consumer has any further questions they may contact me directly, Mr ******** @ ************** ext 151. Thank You

    • Initial Complaint

      Date:02/10/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have a debt through an apartment complex. They sent it to pro collect **** I wasnt able to resolve the debt until months later I called the company to pay off the debt. Theyre telling me I have two accounts of the same exact amount. That is incorrect I should only have one. I spoke to the apartment complex. They told me that they only sent one account to them. When trying to resolve the issue with them, they restricted one of the accounts and are not giving me any information as to why and how I got two accounts. Im afraid if I were to make a payment that they would not Report it to the credit bureau.

      Business Response

      Date: 02/19/2025

      Procollect received the consumer's account from our client Cove At Apartments/Deposit IQ on 10/31/2024. The consumer owes a balance of $604.48 for apartment number 82A. On 1/31/2025, Procollect made contact with the consumer to inform of the debt and at that time the consumer refused to pay the debt. The consumer's dispute has been noted and the account has been updated. I apologize for any inconvenience this may have caused. Procollect will mail proof of the debt to the consumer on today 2/18/2025. The consumer may contact Procollect @ ************** to pay the balance of $604.48 in full over the phone with a credit or debit card, or to receive additional payment options. If the consumer has any further questions they may contact me directly, Mr ******** @ ************** ext 151. Thank You

      Customer Answer

      Date: 02/21/2025

      I was the one to contact Procollect, I had to call several times. Everytime I called to get information on the account that was a duplicate mistake and should have never been created they could not tell me anything except that I owed an additional $604 and when I told them it wasnt accurate they said I refused to pay. The only way to access your information with procollect is by calling them as you have to request access to your own information, which I have and no response at all. They have until the first of March to fix this mistake. 

    • Initial Complaint

      Date:02/10/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt and I do not have a contract PROCOLLECT,INC plus they did not provide me with the original application like I asked.Account No: *********** Amount Disputed: $6,811

      Business Response

      Date: 02/22/2025

      Procollect received the consumer's account from our client The ***** Apartments on 1/23/2023. The consumer owes a balance of $6,810.67 for apartment number 607. On 6/11/2018, Procollect has attempted contact with no success to inform of the debt. The consumer's dispute has been noted and the account has been updated. I apologize for any inconvenience this may have caused. Procollect will mail proof of the debt to the consumer on today 2/22/2025.  The consumer may contact Procollect @ ************** to pay the balance of $6,810.67 in full over the phone with a credit or debit card, or to receive additional payment options. If the consumer has any further questions they may contact me directly, Mr ******** @ ************** ext 151. Thank You

    • Initial Complaint

      Date:02/07/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Due to my information being involved in several data breaches over the past 7 years I filed an identity theft report with my local police department ( Tracking Number T25000035) and the ***** FTC Report Number: *********). PROCOLLECT *** Account Number: ***************** Date fraud began:6/2019 Total fraudulent amount:$ 3010 Please stop reporting this fraudulent account which is making my credit file inaccurate. Delete Pro Collect *** (Account Number: ****************** from the credit file indefinitely.

      Business Response

      Date: 02/18/2025

      Procollect received the account from our client The Solaris/ Nueva Vista Apartments with a balance due of $3,009.85. Procollect received correspondence from the consumer disputing the account due to ID Theft. The consumer's dispute was noted and the account was updated. I apologize for any inconvenience this may have caused. The consumer needs to contact Procollect so we can go over additional information needed to review for possible fraud. If the consumer has any further questions they may contact me directly, Mrs. ***** @ **********************. Thank You

    • Initial Complaint

      Date:02/06/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I'm not liable for this debt with QUAD SOUTH / BALLPARK SOUTH AP, I do not have an contract with PROCOLLECT,INC, they did not provide me with original contract as requested

      Business Response

      Date: 03/10/2025

      Procollect received the consumer's account from our client Tempo/************************************* on 09/28/2019. The consumer owes a balance of $4,667.81 for apartment number 227b. On 2/28/2025, Procollect made contact with the consumer to inform of the debt and at that time the consumer refused to pay the debt. The consumer's dispute has been noted and the account has been updated. I apologize for any inconvenience this may have caused. Procollect will mail proof of the debt to the consumer on today 3/10/2025.  The consumer may contact Procollect @ ************** to pay the balance of $4,667.81 in full over the phone with a credit or debit card, or to receive additional payment options. If the consumer has any further questions they may contact me directly, Mr ******** @ ************** ext 151. Thank You

    • Initial Complaint

      Date:02/05/2025

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with THE ****** APARTMENTS ZRS, I do not have a contract with PROCOLLECT ***** they did provide me with the original contract as I requested.

      Customer Answer

      Date: 02/07/2025

      I am not liable for this debt with THE ****** APARTMENTS ZRS, I do not have a contract with PROCOLLECT ***** they did provide me with the original contract as I requested. 

      Business Response

      Date: 02/18/2025

      Procollect received the consumer's account from our client The ****** Woodlands Apartments on 9/13/2022. The account shows to be PIF as of 1/24/2023. The consumer's dispute has been noted and the account has been updated. I apologize for any inconvenience this may have caused. The consumer can contact me directly if they have any further questions, Mr ******** @ **********************. Thank You  

    • Initial Complaint

      Date:02/02/2025

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with The Augusta Apartments, I do not have a contract with Procollect **** they did not provide me with the original contract I requested.

      Business Response

      Date: 02/12/2025

      Procollect received the consumer's account from our client The August ***** Houston Apartments on 4/16/2019. The consumer owes a balance of $2000.00 for apartment number 2000. Procollect has attempted contact with the consumer to inform of the debt with no resolve. The consumer's dispute has been noted and the account has been updated. I apologize for any inconvenience this may have caused. Procollect will mail proof of the debt to the consumer on today 2/12/2025. The consumer may contact Procollect @ ************** to pay the balance of $2000 in full over the phone with a credit or debit card, or to receive additional payment options. If the consumer has any further questions they may contact me directly, Mr ******** @ ************** ext 151. Thank You

    • Initial Complaint

      Date:02/01/2025

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with ProCollect, **** I do not have a contract with ProCollect, ***** they did not provide me with the original contract as requested

      Business Response

      Date: 02/12/2025

      Procollect received the consumer's account from our client Prosper On Fayette Apartments on 07/08/2024. The consumer owes a balance of $7,415.24 for apartment number 1204. Procollect has attempted contact with the consumer to inform of the debt with no resolve. The consumer's dispute has been noted and the account has been updated. I apologize for any inconvenience this may have caused. Procollect will mail proof of the debt to the consumer on today 2/12/2024.  The consumer may contact Procollect @ ************** to pay the balance of $7/415.24 in full over the phone with a credit or debit card, or to receive additional payment options. If the consumer has any further questions they may contact me directly, Mr ******** @ ************** ext 151. Thank You

    ProCollect, Inc. is NOT a BBB Accredited Business.

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