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Business Profile

Commercial Real Estate

Boxer Property

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/16/2024

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We have e mailed and been in correspondence with Trying to get our AC fixed in our suite, for several months now and with the heat index of 99 degrees outside, it is now 80 degrees in our office, our staff have to wear proper PPE, and with the heat of 80 degrees this has turned into a health concern for my staff, I have called and emailed over and over to Boxer Property management, I have e mails to show that I have been asking them to fix this problem

    Customer Answer

    Date: 08/12/2024

    I would like to provide a update in regards to my complaint , Boxer property has resolved the issue as of 08/12/24. They replaced the AC  unit , and now it is no longer a issue. Thank you for helping with this issue 

  • Initial Complaint

    Date:11/17/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Signed a lease with this company starting in November. Leasing agent was amazing. We are evangelists that do miscellaneous jobs. Management took a picture of hygiene products that were going to be packaged and accused my dad of sleeping in the suite when he has a home. He stayed overnight once to get a delivery that was supposed to come overnight. So that I his daughter wouldn't have to stay overnight. Management took pictures inside my suite breaking privacy laws I hope. Next I've been trying to get a bigger space since my equipment won't fit but I'm unable to get a transfer even though my lease says I can. ******* at the ******* Dallas TX who everyone directed me to wouldn't help me. He scheduled for me to come ? I want my lease terminated since I have not been able to use the suite. Cameras can be checked for verification.

    Business Response

    Date: 02/06/2023

    Business Response /* (1000, 7, 2022/12/15) */ We a commercial office space. Because we are neither a hotel nor an apartment complex, our lease explicitly states that the space be only be used for standard office use. The Lease specifically prohibits using the space for lodging. The applicable space is a one room office with a glass door. The Landlord received numerous complaints from multiple tenants that they could see that someone was sleeping the space. The Landlord sent written notice to the Complainant giving the opportunity to cure any Lease violation by simply not allowing anyone to sleep in the space going forward. Around this same time, the Complainant requested the opportunity to move into a larger space. The Landlord readily started that process by allowing the Complainant to view multiple larger spaces to see whether or not any of these spaces were desirable. After viewing several spaces, Complainant ceased further communications, broke her Lease, and moved out without any notice to the Landlord. In sum, the Landlord fully complied with all of its duties and obligations under the Lease even though the Complainant was the party in violation. The Landlord continued to try to work the Complainant to fulfill her request to move. Despite these efforts, the Complainant broke her Lease and moved out. The Complainant still owes rent under the Lease. Consumer Response /* (2000, 9, 2022/12/16) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Boxer Property is NOT a BBB Accredited Business.

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