ComplaintsforBoxer Property

• Initial Complaint

  07/16/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  We have e mailed and been in correspondence with Trying to get our AC fixed in our suite, for several months now and with the heat index of 99 degrees outside, it is now 80 degrees in our office, our staff have to wear proper PPE, and with the heat of 80 degrees this has turned into a health concern for my staff, I have called and emailed over and over to Boxer Property management, I have e mails to show that I have been asking them to fix this problem

  Customer response

  08/12/2024

  I would like to provide a update in regards to my complaint , Boxer property has resolved the issue as of 08/12/24. They replaced the AC  unit , and now it is no longer a issue. Thank you for helping with this issue 

• Initial Complaint

  11/17/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Signed a lease with this company starting in November. Leasing agent was amazing. We are evangelists that do miscellaneous jobs. Management took a picture of hygiene products that were going to be packaged and accused my dad of sleeping in the suite when he has a home. He stayed overnight once to get a delivery that was supposed to come overnight. So that I his daughter wouldn't have to stay overnight. Management took pictures inside my suite breaking privacy laws I hope. Next I've been trying to get a bigger space since my equipment won't fit but I'm unable to get a transfer even though my lease says I can. ******* at the ******* Dallas TX who everyone directed me to wouldn't help me. He scheduled for me to come ? I want my lease terminated since I have not been able to use the suite. Cameras can be checked for verification.

  Business response

  02/06/2023

  Business Response /* (1000, 7, 2022/12/15) */ We a commercial office space. Because we are neither a hotel nor an apartment complex, our lease explicitly states that the space be only be used for standard office use. The Lease specifically prohibits using the space for lodging. The applicable space is a one room office with a glass door. The Landlord received numerous complaints from multiple tenants that they could see that someone was sleeping the space. The Landlord sent written notice to the Complainant giving the opportunity to cure any Lease violation by simply not allowing anyone to sleep in the space going forward. Around this same time, the Complainant requested the opportunity to move into a larger space. The Landlord readily started that process by allowing the Complainant to view multiple larger spaces to see whether or not any of these spaces were desirable. After viewing several spaces, Complainant ceased further communications, broke her Lease, and moved out without any notice to the Landlord. In sum, the Landlord fully complied with all of its duties and obligations under the Lease even though the Complainant was the party in violation. The Landlord continued to try to work the Complainant to fulfill her request to move. Despite these efforts, the Complainant broke her Lease and moved out. The Complainant still owes rent under the Lease. Consumer Response /* (2000, 9, 2022/12/16) */ (The consumer indicated he/she ACCEPTED the response from the business.)

• Initial Complaint

  01/19/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My wife and are in the market for an office space so we spoke with Mr. Jarell B***, who sent us the wrong office location and pricing information. When we visited the property, we were confused, and *** of the office spaces were locked, and to my understanding, my wife was told that *** the available offices should be open. So we walked over to the property manager a Peggy S***. She was so rude to us. She acted like my wife, and I were going to rob the building. I don't know if this is because we are African American or not. She was rude and made no effort to help us. This was one of the worst experiences that we have had. We made multiple efforts to reach out to Jarell and received no assistance or call back.

  Business response

  02/28/2022

  Business Response /* (1000, 5, 2022/02/03) */ It is unfortunate that Ms. G****** felt like she had a poor experience. After investigating with the staff, all of the vacant suites were unlocked for viewing as set up by the agent. As a service to the customer our Covid protocols, allow prospective customers to view office space without having to worry about personal contact. Ms. G****** was on a "no contact" tour of the property and was in touch with the leasing agent on the phone when on the property. We apologize for any confusion that may have occurred while she was at the building. We would appreciate another opportunity to show Ms. G****** our selection of office space that would meet her needs. We take great pride on taking excellent care of our customers. Consumer Response /* (3000, 7, 2022/02/04) */ (The consumer indicated he/she DID NOT accept the response from the business.) They didn't actually address the main issue we had which was how we were treated. We also have email confirmation that they give us the wrong suite number.

• Initial Complaint

  11/15/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I'm beyond upset and I really do have a reason this time. I paid my balance November 1st and he left a voicemail on 11/2/2021 speaking that my lock status was clear and the lock would be removed here it is November 15 and the lock is still on my Door. Poor management the box properly company isn't showing me a very good image. There's been issues since I moved it. I'm not blaming the property manger for all of this but this lock being still on my door is his problem. 15 days after his voicemail and it's still on my door. Very very unacceptable! This picture below shows the lock as the picture shows the time and date that I was there. My balance was cleared November 1st.

  Business response

  02/09/2022

  Business Response /* (1000, 5, 2021/11/22) */ Contact Name and Title: R ******* - Customer Serv Contact Phone: XXX-XXX-XXXX Contact Email: ************@boxerproperty.com As a result of the non-payment of rent for October, your suite was locked out. Currently your account is in good standing after receiving October and November payment on November 1, 2021. After your payment posted to your account, the property manager instructed one of our team members to release the lock out. Unfortunately, that directive was not followed thru. On behalf of Boxer Property, I want to extend my apologies for the negative experience. I understand the frustration of believing that the issue was resolved then learning that it was not. It is clear that your concern was not handled properly, and we are going to take steps to ensure that this situation does not repeat itself. I want to thank you for bringing this to our attention. We are always looking for ways to better our service, and your feedback is an invaluable part of that process. Should you need help in the future, please contact me, and I will be very happy to assist you with anything you need. We value your business. Consumer Response /* (3000, 7, 2021/11/23) */ (The consumer indicated he/she DID NOT accept the response from the business.) I still need something done for my door still ring locked 2 weeks after my account.m was clear. Business Response /* (4000, 9, 2021/12/03) */ The landlord has reached out to tenant on November 17th and November 30th with follow-up phone calls on November 17th and November 30th. The customer has followed up however, there were no specific requests made from the customer. At this time, the landlord considers the matter to be resolved. Consumer Response /* (4200, 11, 2021/12/06) */ (The consumer indicated he/she DID NOT accept the response from the business.) I need a two week rental credit since they left the lock on my door for two weeks after I paid my balance

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩