ComplaintsforNissan Motor Acceptance Company, LLC

• Initial Complaint

  12/01/2021

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I have a 2017 Nissan Altima with 41,000 miles in august my problem begin when you put your foot on the gas in the car hesitates to go.My sisters both also had 2017 Nissans With the same problem. I called quirk Nissan in Quincy mass where I bought the car and brought it in they could not figure out the problem because no check engine light came on or no code. I had been bringing them the car for every two weeks since August with that problem occurring they could not fix it.I have been driving the car with that problem almost getting hit due to the Hesitation on the acceleration which both Nissan in Quincy and cooperation were aware of. About two weeks ago I was on the highway in the car slowly decline in speed it would not go over 40 1030 then eventually 20 then the car broke down almost caused an accident. This time when he's on got the car they were able to figure out the problem because now there was internal damage to the transmission. To pay 28,000 dollars for a 4 year old car with only 41,000 miles to need pretty much a new transmission is unacceptable.. I don't trust the safety of the car..even after all that no lights came on in the car .. very scary experience to not be able to move the car and almost be hit on the highway.

  Business response

  12/20/2021

  Business Response /* (1000, 5, 2021/12/14) */ see attached Consumer Response /* (2000, 7, 2021/12/16) */ (The consumer indicated he/she ACCEPTED the response from the business.) The car was brought to Nissan on several occasions as well as me calling them almost every two weeks for three months . They didn't figure out the problem by driving the car on date noted. After almost getting hit on the highway because car wouldn't accelerate and then breaking down is how they got to the problem, which is completely unacceptable for a customer to have to break down after months of calling and bringing them the car. I spent 28,000 and it's only 4 years old with low miles for it to have a transmission problem. Like I stated before it's not only my car it's my two sisters car with the same problem both 2017 Nissans. Nissan should make changes to have better quality cars. To spend 28,000 on a car and have poor engine quality on several cars is unacceptable, then to not compensate the customer in anyway explains a lot about the company. Never again will I get a Nissan

• Initial Complaint

  11/27/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Missed reporting payments and doing fraud i have never missed a payment on this account # XXXXXXXXXXXXXXXXX

  Business response

  01/14/2022

  Business Response /* (1000, 5, 2021/12/06) */ see attached

• Initial Complaint

  11/23/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  In late March 2021, I contracted the Corona virus and was unemployed for approximately 7 weeks. During that time, I contacted Nissan Motor Acceptance, to make arrangements for my April payment so that my credit score would not be negatively impacted. At that time, Nissan informed me that due to the pandemic, they would defer my April payment, and apply it to the back of my loan. Now, 7 months later, I am suddenly receiving phone calls from N.M.A. informing me that I 'missed a payment'. I informed the caller from NMA that Nissan had deferred the payment and applied it to the back of the loan, but they continued to demand payment and told me that they were applying 'interest and penalties' to the deferred payment as well. I am in no way attempting to avoid the payment Nissan has deferred. I simply expect NMA to uphold the deferral they proposed to apply the payment to the end of the car loan. I have not missed any other payments with this company, and demanding the deferred payment, along with their proposed 'interest and penalties' would put an unnecessary burden on my already fragile finances.

  Business response

  01/14/2022

  Business Response /* (1000, 5, 2021/12/06) */ see attached

• Initial Complaint

  11/16/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I have sent multiple certified mail letters asking for validation and the method of how they validated multiple fraudulent and questionable items on my credit report and have not received back anything in over 35 days for these accounts that are clearly inaccurate and fraudulent accounts. This creditor is disregarding the law and taking advantage of me and this has caused big stress on my life. The most recent certified letter I sent was 10/11/2021. The attached file is the letter and FTC I sent to them. I DEMAND that all the items are deleted and if action is not taken I will sue in small claims court in my city and the company will have to come and represent themselves.

  Business response

  01/07/2022

  Business Response /* (1000, 5, 2021/11/22) */ see attached

• Initial Complaint

  11/10/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  My leased vehicle was destroyed due to hurricane Ida. It was leased through Nissan Financial. The insurance paid Nissan in Full. However when Nissan reported the close of the account to the credit reporting agencies, it was reported with a negative comment: "Early Termination/Insurance Loss". I spoke to FiCO and the credit agencies and they said Nissan needs to change the comment that comment is being read as a serious delinquency and has caused a negative impact to my credit score, more than 140 point drop. I have asked for help from Nissan to correct the issue and they have so far failed to do so. I have been lied to by them and this is going nowhere. I need help to resolve this a.s.a.p as this has impacted my ability to secure credit, loans, etc. Nissan Account # XXXXXXXXXXX Date of Loss - Oct 1, 2021 Date of payment to Nissan: 9/17/2021 Date of credit score impact: 11/8/2021 (date I was alerted) I have attached several documents that support the information I have just provided.

  Business response

  01/10/2022

  Business Response /* (1000, 5, 2021/11/24) */ November 24, 2021 ****** ***** Director Dispute Resolution Department Better Business Bureau of Metropolitan Dallas, Inc. **** *** Street, **** **** Dallas, TX XXXXX-XXXX Re: *****, ***** BBB File# XXXXXXXX NMAC Account# XXXXXXXXXXX Dear *** ***** Nissan Motor Acceptance Company (NMAC) received your notice on November 14, 2021 regarding a consumer complaint filed by Customer Name. We appreciate the opportunity to address Mr. *****'s questions and concerns. We researched Mr. Customer's account concerns and respond as follows: On November 22, 2021, we confirmed with the three credit bureaus (Experian, Equifax, and TransUnion) that the account is currently reporting as open early termination/insurance loss. On November 23, 2021, an update was submitted to the credit bureaus (Equifax, Experian, and TransUnion) to report the account as follows: paid in full through insurance. In accordance with the Fair Credit Reporting Act (FCRA), NMAC must furnish accurate account information to the credit bureaus (Experian, Equifax, and TransUnion). Based on the payment history, this account is reporting accurately. If you have any questions, please contact us at 800.456.6622 during the hours of 7:00 a.m. to 7:00 p.m., CT, Monday through Friday. Thank You, Nissan Motor Acceptance Corporation Centralized Customer Experience Team

• Initial Complaint

  09/23/2021

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  After selling my vehicle out right in July. I was instructed to wait for payoff letter from the lender before cancelation of my GAP and extended warranty. After doing that they stated it could take up to 45 days to get my refunds. After the allotted time frame I tried contacting the claims department by phone or email with no response from Pat after about a 2 weeks time. I finally did speak to a Stephanie Martin that did provide me with some information. I still have not received my refund and once again no one at this business will return my calls, not Pat nor Stephanie. Please help me with this matter... All I wanted was them to provide me with ETA on my refunds.

  Business response

  11/29/2021

  Business Response /* (1000, 5, 2021/09/29) */ see attached

• Initial Complaint

  08/24/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I turned in my lease to a Nissan dealership in Jan 2017. In march I find out the dealer never closed out the lease stating they don't have the car. After I went to the dealership and found the car they closed the lease but at that point there were all these extra charges. Dealership stated they would take care of it. Fast forward to 2021 and I check my credit report and it shows my lease as still current! For a car I don't have. how is this possible that they are still reporting my lease as current when I don't have the car anymore. I want this taken off my credit report as this lease is no longer open and hasn't been for years.

  Business response

  11/05/2021

  Business Response /* (1000, 5, 2021/08/30) */ see attached

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩