Business Profile
Credit Card Processing Services
Total Card PaymentsReviews
Customer Review Ratings
3.55/5 stars
Average of 11 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromRongjie G
Date: 04/09/2025
1 starThere's a unrecognized ACH Withdrawal of Total Card GT Payment from my savings account. What is going on here? Is this a fraud company?Review fromEricka C
Date: 08/20/2024
5 starsAmazing team of people that are extremely reliable above all else. They helped me save a ton in processing fees and I cant imagine where my small business would be if I continued paying as much as I did with Square!!Review fromGeorge R.
Date: 08/14/2024
5 starsEvery single time I call it's always a great talk that I have with **** or *****. I've been with total card payments for about 2 years and a few months and every time I needed equipment help or a refund those guys just took care of me. My wife also (boutique store) loves the clover that she has been using instead of getting billed from square like she used to. They even sent someone out to install my system. I love that these guys didn't hide anything at all from me and went through any questions or concerns I had. Great people here!Review fromDelaney W
Date: 08/14/2024
5 starsWe just started using Total Card as our POS for our company and could not be happier with the service that they have provided for usReview fromHaylie H.
Date: 08/14/2024
5 starsTotal card payments has been the only business to actually put money back into my pocket. Using square before they would keep my funds for days and my rates were insane. Go with this company if you want the best plan for your business !!!!Review fromScottie S
Date: 04/24/2024
1 starScottie S
Date: 04/24/2024
This company is a total scam. They don't even deserve one star but for some reason BBB wont let you rate them zero stars. ***********************, ******* ****** and ***************************** are all scam artists. They will lead you to believe they are trying to help all the while scamming you out of thousands of dollars.Total Card Payments
Date: 04/25/2024
I'm truly sorry to hear about your experience with our company, and I understand how frustrating it must be to feel misled and taken advantage of. Maintaining trust and integrity is paramount to us, and we take all feedback seriously in our commitment to continuous improvement.First and foremost, I want to clarify that our employees work to provide the best information and assistance for our customers. It's possible there may have been a misunderstanding or confusion, and I assure you that we will never engage in any deceptive practices or intentionally mislead our customers.We deeply value our customers and strive to provide them with the highest level of service and support. If there have been any issues or concerns with your experience, we would sincerely appreciate the opportunity to address them directly and work towards a resolution. Our customer service team is dedicated to assisting you and ensuring that your concerns are heard and addressed promptly.It's important to us that every customer feels valued and supported throughout their interactions with our company. We are committed to upholding the highest standards of professionalism, transparency, and accountability in all aspects of our business.Please reach out to our customer service department at your earliest convenience so that we can better understand the specifics of your situation and work towards a satisfactory resolution. Your feedback is invaluable to us as we strive to improve and provide the best possible experience for all of our customers. Thank you for bringing this matter to our attention, and we look forward to the opportunity to make thingsReview fromBritny S
Date: 04/10/2024
1 starBritny S
Date: 04/10/2024
Do NOT trust this company with anything you have. They have taken my money, they keep charging me every month for equipment i have never been able to use, and now they will not return ANY of my calls. Im reporting them to every business creditor i can find. All im asking for is to quit being charged.Total Card Payments
Date: 04/15/2024
We deeply apologize for the distressing experience you've encountered. Your dissatisfaction is not taken lightly, and we're committed to addressing your concerns in a thorough and comprehensive manner.First and foremost, we understand the frustration caused by unauthorized charges and the inability to utilize the equipment you've paid for. This is certainly not the level of service we strive to provide, and we sincerely apologize for any inconvenience this has caused you.Upon receiving your feedback, we've immediately initiated an internal investigation to identify the root cause of the issue and to rectify it promptly. It's imperative to us that our customers feel heard and valued, and we're actively working to regain your trust and confidence in our services.Regarding the difficulty in reaching us, we acknowledge that timely communication is essential in resolving matters efficiently. We're currently reviewing our communication channels and protocols to ensure that all customer inquiries and concerns are promptly addressed with the utmost care and attention. As is our understanding you were reached out by our Operations Manager to rectify any reluctant issues and to have an open line of communication. As for the ongoing charges, weve reached out to you to rectify the charges and are awaiting confirmation on the deposit. Your satisfaction is our priority, and we're committed to resolving this matter to your full satisfaction. Thank you for bringing this to our attention, and we appreciate your patience as we work to make things right.If there's anything else you'd like to discuss or if you require further assistance, please don't hesitate to reach out to us directly.Review fromCaitlyn B
Date: 02/20/2024
5 starsCouldn't be happier with the service I received from Total Card Payments. From the start, they were knowledgeable, respectful and responsive. They made the onboarding process simple and easy and answered any questions I had. Aside from the exceptional customer service I received, I am pleased with the service itself and it has been a great asset to my small business. Overall, I highly recommend Total Card Payments to anyone in need of a simple and trustworthy payment processor.Review fromJOHN L
Date: 01/22/2024
1 starJOHN L
Date: 01/22/2024
This company is a scam and lairs! They'll tell you one thing and say other. No calls, no emails. ****, **** and *******. SCAM! Now I have to call the leasing company just to handle my situation with them! I have all their emails! Don't do it!Total Card Payments
Date: 01/25/2024
Dear ****, We're truly sorry to hear about your experience, and we sincerely apologize for any inconvenience you've faced. We take customer feedback seriously and would like to investigate this matter further to ensure it's resolved promptly. Could you please provide us with your contact details or merchant ID number so that we can look into this issue?Again, we apologize for any frustration this has caused, and we appreciate your patience as we work to address and resolve the issues you've raised.Best regards,Total Card PaymentsReview fromAmber B
Date: 12/20/2023
5 starsAmber B
Date: 12/20/2023
***************************** with Total Card Payments has been SUCH A HELP for my new small business! Before I had a chance to check my email and start my "Business work day", ***** already called me first thing this morning to check in on my account, loop in the other party, and find a solution. It was something taken off of my very FULL plate during this busy season and I did not even know about the problem yet. I am so so thankful!Total Card Payments
Date: 12/21/2023
Heartfelt Thanks for Your Positive Feedback!Dear *******************,Thank you so much for taking the time to share your positive experience with ***************************** from Total Card Payments! We are thrilled to hear that he has been such a valuable asset to your business.***** takes great pride in providing excellent service, and your feedback is a testament to his dedication. It's heartening to know that he proactively reached out to address potential issues, demonstrating his commitment to ensuring a smooth experience for you during this busy season.We understand how demanding it can be to manage a new business, and we're delighted that ***** was able to lighten your load by promptly addressing the matter before it became a concern for you. Your satisfaction is our priority, and we appreciate the opportunity to contribute to the success of your venture.If there's anything more we can do to support you or if you have any further feedback to share, please don't hesitate to reach out. We look forward to continuing to serve you and being a trusted partner in your business journey.Thank you again for choosing Total Card Payments!Best regards,Total Card Payments *****************************
Total Card Payments is BBB Accredited.
This business has committed to upholding the BBB Standards for Trust.
Why choose a BBB Accredited Business?BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.