Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I got the Yendo card, backed by my car title, with the premise the money was to go to a large copay I needed to pay to repair a cerebral aneurysm. I was told I had $400 cash I could withdraw off my card daily with no problem. It is in the agreement. I have been penalized for attempting the withdrawals, with my card being locked completely at times. Most of the time the transactions are declined. Several **** told me that I could Venmo the money to a relative but now say that isnt working either. I have been paying the bills for relatives in exchange for the cash and now once again its locked. There have been numerous lies told about why this is happening to me, with one being Yendo passing the **** and blaming Mastercard. I called MC corporate office who confirmed they are only a third party and the issue is Yendo. Im aware of the withdrawal limit, as the **** like to keep pointing out, but I have never misused this card, I am only trying to access my own money for a serious reason, and Yendo is in constant breach of their own contract by denying me access.

  

  Business Response

  Date: 04/08/2025

  ****,

  Thank you for reaching out and for sharing your experience. We are very sorry to hear about the difficulties you've encountered while trying to access your funds, especially under such serious personal circumstances. We understand how frustrating and concerning it can be when a legitimate transaction is declined or when your card is temporarily locked.
  
  Please know that protecting your account is our top priority. In certain cases, transactions may be flagged by *********** fraud detection system due to factors that align with patterns commonly associated with fraudulent activity. These factors may include the merchants and cardholders locations, transaction amount, past spending behaviors, time of day, and the device used. When a transaction receives a high fraud score, it may be declined as a precaution to prevent unauthorized use.
  
  While we strive to minimize false positives, these security measures are in place to safeguard your account. We appreciate your feedback as we continue to refine and improve our fraud detection systems to better balance security with ease of use.
  
  Regarding Venmo, we were aware of an issue that temporarily prevented customers from utilizing this platform. Were happy to report that this issue has now been resolved, and the option to use Venmo is once again available.
  
  We also want to acknowledge your concerns regarding communication with our team. Were committed to providing clear, consistent support and will be reviewing this matter internally to ensure a better experience going forward.

  Thank you

  Yendo Support

• Initial Complaint

  Date:03/08/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took out a title loan with Yendo a year ago. In January, they hiked the price and ***ossessed my vehicle, I have been calling ***eatedly to find out what is is happening as my vehicle is at way higher than the loan I received. I try to pay to get my vehicle back however the customer service ***resentative has no answers as where the vehicle is at or to how to get it back. And they will not work with me or tell me any details regarding my vehicle. The vehicle was ***ossessed, January 2025 and I am still without answers. The customer service *** on the other end has broken English, and is unable to understand my question nor how I can get my vehicle back besides hiking $2000 more to my account. After ***ossessing my vehicle, I was able to reach them once they stated I needed to bring all the money totaling over 7000 within two in order to get my vehicle back, stating they dont work with any of the customers I just feel like this is unfair and fraudulent service!

  

  Business Response

  Date: 03/21/2025

  ******,

  We understand your concerns and appreciate the opportunity to provide clarity regarding your account.

  Your vehicle was repossessed in January 2025 due to the account charging off and the past-due balance. Prior to this, we made multiple attempts to contact you to help prevent charge-off and avoid repossession. The last payment we received on your account was on April 22, 2024, and our last contact with you was on July 15, 2024. Despite our efforts to reach out, the account was ultimately charged off at the end of September 2024 with a balance of $6,192.85.

  Following repossession, repossession fees were added, bringing the total amount required for vehicle redemption to $7,527.85. Since the account had already charged off, the full balance was required to redeem the vehicle. An email was sent to the email address on file ************************ with details on the amount due, the timeline for reclaiming your vehicle, and a contact number for retrieving any personal belongings.

  Repossession is always a last resort, and we make every effort to work with customers to prevent this outcome. We attempted to contact you multiple times before charge-off to discuss options that could have helped bring the account current and avoid repossession.

  Thank you

  Yendo Support

• Initial Complaint

  Date:03/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im contacing you all as nobody *** contacted me back from tende company. I they **** contacted me nobody has left a voicemail or anything on my telephone. Please call **** got behind on my payments on my vehicle being in the hospital. While in the hospital I have been recently diagnosed with kidney disease. Which cause me to be in the hospital for months. After being discharged from the hospital and I arrived to my home I found out my vehicle was repossessed. On Monday February 24th I contacted Yendo to let them know what was going on and that I just got out the hospital. I was told since this is the second time this has happened. I will need more than $5,000 to get my vehicle out due to being behind on payments and that it needs to be paid by march 14th. I want to get caught up but I just don't have that much money and I need help with this issue. I was told on the telephone I was e-mailed the notice about my vehicle being repossessed but the gentleman on the telephone said it bounced and I haven't received it. I opened up a ticket and nobody has called me back to talk with me. Here is the ticket number. ******** please advise what I should do from here. I really do not want to lose my vehicle as I will need it to make it to my doctors appointments and dialysis now contacting you all here is my only hope. This is my second time trying to file a complaint on here.

  

  Business Response

  Date: 03/21/2025

  Hello *****, 

  We are sorry to hear about your health challenges and sincerely hope you are doing better. We understand that this has been a difficult time for you.
  Upon reviewing your account, we see that we have made multiple attempts to contact you via phone since October 2024, but have been unsuccessful in reaching you. In addition to phone calls, we have also been sending communications via SMS and email, which show as delivered to the phone number and email address on file. We sincerely apologize if there was any difficulty in receiving or accessing these messages.
  Repossession is always a last resort, which is why we make multiple attempts to contact our customers through various forms of outreach before taking such action. Our goal is to work with our customers to find solutions whenever possible.
  
  The amount required for redemption is $9,827.45. However, we can extend the timeframe for redemption through April 14, 2025, to give you additional time to make the required payment.
  
  Your transportation is important, and we encourage you to contact us as soon as possible so we can discuss the best path forward.
  Thank you
  Yendo Support 

• Initial Complaint

  Date:03/05/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi,I applied for a loan against my vehicle in August of 2024 and was approved. I made the payments on time for the funds I used. I paid this account off in early Feb 2025 and after the money posted and the account was confirmed to be paid off, I asked that my title be released. I texted with customer service on at least 4 occasions as to the status. I was told that the title will be released within 10 days of the account being paid off, the next week I was told that the title had been released but I did not receive it. I reached out twice on 3/4 because Pennsylvania electronically prints the title once the lien is released by Yendo. The representative couldn't give me any information besides that I will receive an email with the lien has been released. When asked about the 10 day period they have to release the lien, all I was told was sometimes it takes longer.This isn't satisfactory and I either want the lien released and my title returned or an explanation as to why the process is being held up.

  

  Business Response

  Date: 03/21/2025

  Hi ******, 

  We sincerely apologize for any inconvenience or delay you experienced in the title release process. We understand how important it is to have your title returned promptly, and we appreciate your patience.
  
  As of March 11, 2025, we have sent the release of lien, and the necessary information has been submitted to the Pennsylvania DMV for processing. While we strive to complete lien releases within the standard timeframe, processing times may vary depending on the **** procedures.
  
  We recognize the frustration this may have caused and appreciate your feedback. We are actively reviewing our processes to address any delays on our end and to help prevent similar issues for other customers in the future.

  Thanks

  Yendo Support

   

  Customer Answer

  Date: 03/21/2025

  I have reviewed the business response and accept this resolution. 

  I received the title on 3/19/25.

• Initial Complaint

  Date:03/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im contacting you all as nobody has contacted me back from Yendo company. If they have contacted me nobody has left a voicemail or anything on my telephone. Please call me. I got behind on my payments on my vehicle being admitted in the hospital. While in the hospital for months I was diagnosed with kidney disease. After being discharged from the hospital and I arrived to my home I found out my vehicle was repossessed. On Monday February 24th I contacted Yendo to let them know what was going on and that I just got out the hospital. I was told since this is the second time this has happened. I will need more than $5,000 to get my vehicle out due to being behind on payments and that it needs to be paid by march 14th. I want to get caught up but I just dont have that much money and I need help with this issue. I was told on the telephone I was e-mailed the notice about my vehicle being repossessed but the gentleman on the telephone said it bounced and I havent received it. I opened up a ticket and nobody has called me back to talk with me. Here is the ticket number. ******** please advise what I should do from here. I really do not want to lose my vehicle as I will need it to make it to my doctors appointments and dialysis now contacting you all here is my only hope.

  

  Business Response

  Date: 03/06/2025

  Hello *****, 

  We are sorry to hear about your health challenges and sincerely hope you are doing better. We understand that this has been a difficult time for you.

  Upon reviewing your account, we see that we have made multiple attempts to contact you via phone since October 2024, but have been unsuccessful in reaching you. In addition to phone calls, we have also been sending communications via SMS and email, which show as delivered to the phone number and email address on file. We sincerely apologize if there was any difficulty in receiving or accessing these messages.

  Repossession is always a last resort, which is why we make multiple attempts to contact our customers through various forms of outreach before taking such action. Our goal is to work with our customers to find solutions whenever possible.
  

  The amount required for redemption is $9,827.45. However, we can extend the timeframe for redemption through April 14, 2025, to give you additional time to make the required payment.
  

  Your transportation is important, and we encourage you to contact us as soon as possible so we can discuss the best path forward.

  Thank you

  Yendo Support 

• Initial Complaint

  Date:02/26/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took out a title loan last year. I ultimately had to file bankruptcy after a divorce. This company was named in the bankruptcy and the bankruptcy has been discharged. They have refused to comply with the bankruptcy or its discharge and are consistently refusing to stop asking for money and will not release my title.

  

  Business Response

  Date: 03/06/2025

  Hello *****,
  We appreciate you reaching out and want to assure you that we have updated your account to reflect the bankruptcy status, preventing any further collections activity.

  Upon reviewing the bankruptcy records, we see that the initial bankruptcy was filed on May 20, 2024, and terminated on May 30, 2024. A motion to reopen was filed on December 5, 2024, and later terminated on December 30, 2024. When you contacted us, we immediately verified the current bankruptcy status and updated the account accordingly.

  Regarding the release of your vehicle title, while we acknowledge that the bankruptcy discharge references the lien, a discharge does not automatically eliminate a secured creditors lien on the vehicle. The lien remains valid unless specifically addressed through the bankruptcy process, such as through lien avoidance or satisfaction of the underlying debt. If you have documentation showing that the court specifically ordered the lien to be released, please provide it for further review.

  We also recommend reaching out to your bankruptcy attorney for further clarification regarding the status of the lien and any necessary steps to resolve it.
  

  Thank you

• Initial Complaint

  Date:02/13/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Yendo selectively denies purchases citing a fraud score. When asked how to resolve the issue or what triggered my specific denial, support provided no answer. They refuse to say how long the block is in effect and they will not remove block. I am not at my limit or making an unusual transaction and used apple pay directly from my phone. This is inconsistent with my rights under the ****, and under the ***.

  

  Business Response

  Date: 02/21/2025

  HI *******,

  We understand how frustrating it can be when a legitimate transaction is declined. Our security systems are designed to protect your account, and occasionally, transactions may be flagged due to factors that suggest potential fraud.
  When a transaction is declined due to a high fraud score, it means *********** fraud detection system identified it as potentially risky based on real-time data analysis. This assessment considers various factors, including:

  The merchants and cardholders locations
  The transaction amount
  Past spending patterns
  The time of day and device used

  If these factors align with patterns commonly associated with fraudulent activity, the transaction may be flagged with a high fraud score, prompting the bank to decline it as a precaution.

  While we cannot guarantee that future transactions wont be flagged, we are continuously working to refine our fraud detection systems to minimize false positives while maintaining strong security measures. We appreciate your understanding and patience as we strive to protect your account.

  Thanks 

  Yendo

   

  Customer Answer

  Date: 02/23/2025

  I am rejecting this response because:   I paid my balance and asked them to close my account immediately before they messed with my title etc.  They waited two days to respond during which they placed a lien and charged me another $20 lien fee, yet I couldnt use my card anywhere that I tried during or after the two days.  I was denied a convenience store charge, a grocery store charge, a restaurant charge all in a row and this was because of a fraud score?  Bull, they had my account blocked unlawfully because they wanted to get the lien placed before I was allowed to actually use the card.  They finally closed the card but not without assessing the lien fee first, despite not allowing me to use the card.  I asked they refunded the lien fee and the guy wouldnt even acknowledge it. This company does what they want and doesnt follow banking regulations so only open a yendo account if you like working with sleazy payday loan types.

  Customer Answer

  Date: 02/23/2025

  I am rejecting this response because:   I paid my balance and asked them to close my account immediately before they messed with my title etc.  They waited two days to respond during which they placed a lien and charged me another $20 lien fee, yet I couldnt use my card anywhere that I tried during or after the two days.  I was denied a convenience store charge, a grocery store charge, a restaurant charge all in a row and this was because of a fraud score?  Bull, they had my account blocked unlawfully because they wanted to get the lien placed before I was allowed to actually use the card.  They finally closed the card but not without assessing the lien fee first, despite not allowing me to use the card.  I asked they refunded the lien fee and the guy wouldnt even acknowledge it. This company does what they want and doesnt follow banking regulations so only open a yendo account if you like working with sleazy payday loan types.

  

  Business Response

  Date: 02/25/2025

  Hi *******,

  We sincerely apologize for the inconvenience caused by the fraud score declines. Your feedback is valuable in helping us refine our fraud detection process to minimize false positives and reduce frustration for other customers.

  Regarding the lien fee assessed to your account, although you had already paid the fee, we have processed a reversal. Additionally, a transaction from Scrubbles Car Wash for $10.25 posted to your account prior to its closure. With the $20.00 lien fee adjustment, this resulted in a credit balance of $9.75. A refund check for this amount has been requested and will be mailed to the address on file.

  Please let us know if you have any further questions or concerns.

  Thank you

  Yendo

  Customer Answer

  Date: 02/26/2025

  I have reviewed the business response and accept this resolution. I dont however believe that this company follows transaction law specifically related to suspected fraud.  Any card to which I place a call and confirm my identity fully and approve specific transactions is then able to lift the block and allow me to make the purchase.  They denied 4/5 transactions and refused to honor them or explain why specifically they were blocking any of them.  They would only tell me potential reasons, none of which seemed to apply.  Any credit card that is completely unreliable with no genuine explanation as to why and with no transparency in fixing the issue plus no way to honor specifically approved transactions is not a real customer and is just shady.  Im glad I canceled and after reading other bbb complaints Im glad I got them off my title and out of my wallet.

• Initial Complaint

  Date:02/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I submitted my title for a loan. I haven't received my loan but my title is now in their hands.

  

  Business Response

  Date: 02/14/2025

  Hello *****,

  We sincerely apologize for any delays in the process. After reviewing your account, we are pleased to confirm that the title has been approved. As of February 10, 2025, you now have full access to your line of credit.

  If you have any further questions or concerns, please dont hesitate to reach out. Our support team is available MondayFriday from 8 AM to 6 PM CST and Saturday from 9 AM to 3 PM CST at **************.

  Thank you

  Yendo

• Initial Complaint

  Date:02/09/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have emailed customer support and send chats for payment help to be told there is no help available. I dont have access to my phone at this time, so email is my only communication. We had a snowstorm in ******* and I was out of work for a while, I also have been sick, I need until the 18th to pay a payment and work with what is owed. I am not one to ask for help, but need this, cause I need the car for work. I am requesting someone email me so we can work this out.

  

  Business Response

  Date: 02/14/2025

  Hello ******,

  Thank you for reaching out. Im sorry to hear about the bad weather youre experiencing, especially while feeling unwell.

  After reviewing your account, I can confirm that it is currently past due. However, you are not at risk for repossession. If you plan to make your payment on the 18th, there should be no issues. Additionally, I have noted your account to prevent any collection calls over the next week until your payment is made.

  If you have any questions or concerns, please dont hesitate to reach out at ************. Our support team is available MondayFriday from 8 AM to 6 PM CST and Saturday from 9 AM to 3 PM CST.

  Thank you

  Yendo

  Customer Answer

  Date: 02/14/2025

  I have reviewed the business response and accept this resolution. 

• Initial Complaint

  Date:02/07/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *** requested over 4 times for this company to send me my physical card for my account. Every time I request they cancel recent card issued and reissue a new card. Done this over 4 or 5 times now and yet I never receive a physical card.

  

  Business Response

  Date: 02/13/2025

  Hi Keaston,

  Our Resolution Specialist reached out yesterday to assist with getting the physical card delivered. They confirmed that each time a card was requested, it was successfully shipped, so it's unclear what may have caused the previous delivery issues.

  To ensure you receive the card, we have issued a new one to the confirmed address. This card is being expedited and shipped via *****, and you can track it using the following tracking number: 436590494524.

  If you experience any further issues, please dont hesitate to reach out. Our support team is available MondayFriday from 8 AM to 6 PM CST and Saturday from 9 AM to 3 PM CST.

  
  Thank you
  Yendo

  Customer Answer

  Date: 02/13/2025

  I have reviewed the business response and accept this resolution.