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Business Profile

MSI Credit Solutions

This business is NOT BBB Accredited.

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26 Customer Reviews

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  • Review from Summer H

    5 stars

    10/11/2024

    very professional and answered all my questions. makes me excited to achieve my credit goals!

    MSI Credit Solutions Response

    01/29/2025

    Thank you for your positive feedback! Its great to hear that the experience was professional and that all your questions were addressed. Achieving your credit goals is an exciting journey, and the team at MSI Credit Solutions is dedicated to supporting you every step of the way. Looking forward to your continued progress!
  • Review from Elicia G

    1 star

    06/17/2024

    I had the worst experience. After being laid off and unemployed for 6 months. I finally got a job but tanked my credit cards. I was pressured into a sale despite explaining my situation and being a single mom.I was convinced that if I didn't address my credit issues immediately, my score would drop further. ********************** called me multiple times, urging me to make a decision that could benefit my future and family, knowing I was just unemployed and only had savings. I trusted his advice and agreed, but after months and paying $700, no changes occurred, no emails. Nothing When I emailed *********, he sent me a copy-pasted response, directing me to call a number. I continued paying my credit cards on my own, hoping the late payments would be removed as promised. However, there were no changes to my credit score or report. After six months, I called to complain and was told that if I stopped payments, I wouldn't get a refund. The manager explained that sometimes this happens, but canceling would forfeit my refund. Following this call, they suddenly removed a late payment from 2016, even though I used this service in 2016 and it should never have been reported. Because of this activity, I was deemed ineligible for a refund.Nothing from 2019 to 2023 was ever removed, which was the primary reason I chose this company. ********* secured his sale and my money, leaving me with only a late payment removal from 2016 paying over $700. The world different, and people seem to lack regard for others. When I spoke to a manager about this, he blamed me for moving forward with the service and showed no empathy which I was not surprised just felt robbed. I have several emails and recordings of my interaction with the managers, that I plan to share in a video and seek help from local news. Please beware of this company. Look for help on ******* and send those letters on your own. This company used to care about people, but now its 100% about the sale, the bonusnot helping you.

    MSI Credit Solutions Response

    06/26/2024

    Dear ********************, We take our customers' feedback seriously and strive to ensure that everyone has a positive experience with us. Thank you for bringing your concerns to our attention. We are sorry to hear that our team did not meet your expectations and that you felt we were unable to provide the level of service you needed. You raised several concerns that we would like to address further. Before enrolling any client in our services, our onboarding specialists provide guidance and ask important questions to ensure clients are paying all their open active bills on time. This step is crucial for setting up our clients for success. While we have been in business for many years, we cannot control what will be removed from your credit or when. Many clients face life experiences and hardships that can result in derogatory information being added to their credit reports. Our onboarding specialist did not pressure you to enroll in our services. They provided insight into the benefits of taking action sooner because you shared a financial goal you aimed to meet. The final decision always lies with the client, who signs a service agreement acknowledging client obligations and our service terms. We are grateful for the opportunity to serve you multiple times. Your continued trust in our services means a lot to us. In previous instances, you did not complete the services, but this time you did. When you requested a refund, we reviewed the client obligations under section 4 of your service agreement and the service guarantee in section 5. Since MSI met the service guarantee by removing more than three total deletions across any of the bureaus, you were not eligible for a refund. The accounts you mentioned from 2016 were not on your credit report in 2016 but were reported in February 2020. We honor cancellation requests from clients, but to exercise your service guarantee, you must comply with the obligations. We sent out 216 audits on your behalf and communicated with you via email, text, and calls. By paying all your open active bills on time and with the items we successfully removed, your credit scores increased by 151 points as of your last credit report on 4/12/2024. We would like to discuss your account and address any further concerns directly. Please call us at ************ during our business hours.
  • Review from Leah B

    5 stars

    06/03/2024

    I highly recommend ***** for anyone seeking credit repair services. His dedication, knowledge and exceptional customer service sets him apart in the industry. If you are looking to improve your credit and regain financial stability, ***** is the person to trust.

    MSI Credit Solutions Response

    06/04/2024

    It's wonderful to hear that you've had such a positive experience working with *****. Your feedback highlights his dedication to helping clients achieve their goal of increasing their credit and the time he invests to ensure the job is done effectively. If you ever have more feedback or need further assistance, feel free to share. It's great when professionals like ***** make a positive impact on their clients. Thank you!
  • Review from D. G

    5 stars

    03/01/2024

    I started off with ***************************. Phenomenal guy and very knowledgeable about credit! I call in from time to time just to check up on things and ************************* was just as unique and helpful & knowledgeable!!!!! These two really made my credit worries seem to vanish with just their ********************** in their processes/tactics, and the team within (MSI) They really care about giving you a 2nd chance at life! & giving you that fresh start that you need. Agent: *************************** Agent: ************************* THANK YOU SO MUCH!!!!!! -*************

    MSI Credit Solutions Response

    03/05/2024

    Thank you so much for taking the time to share your positive feedback about your experience with your agents. We are thrilled to hear that they were able to provide you with excellent customer service and helpful information. It's truly rewarding to know that we were able to clearly explain the steps being taken to address your concerns and empower you with the knowledge you need to move forward. We strive to provide all our customers with exceptional service. Thank you again for choosing us, and please don't hesitate to reach out if you have any further questions or need additional assistance.
  • Review from Jennifer G

    5 stars

    02/20/2024

    ***** was wonderful! Answered all my questions and was super patient and understanding.

    MSI Credit Solutions Response

    02/22/2024

    Thank you for your kind words! We are so glad to hear that ***** provided you with such exceptional service! Thank you for recognizing her patience and for sharing your experience. If you ever need further assistance in the future, don't hesitate to reach out. Thank you again!
  • Review from Dimeshea S

    5 stars

    02/19/2024

    ***** explained everything I needed for know and left me with everything I needed to know. ***** needs a raise! Thank you. -Sincerely a happy customer

    MSI Credit Solutions Response

    02/20/2024

    It's wonderful to hear that ***** provided you with such exceptional service! Thank you for recognizing her efforts and for sharing your positive experience. If you ever need further assistance in the future, don't hesitate to reach out. We're here to help.
  • Review from Randall B

    5 stars

    02/08/2024

    I had a wonderful experience speaking with ** this Morning. He broke down each task step by step for the credit repair process and made me feel secure in his ability to get my credit back in excellent standing. Three words I would say best suit ** are Knowledgeable, informative and friendly I would highly recommend MSI to everybody needing assistance with their credit.

    MSI Credit Solutions Response

    02/09/2024

    Thank you for sharing your experience! It's fantastic to hear that ** provided such thorough guidance and made you feel confident about the credit repair process. Being knowledgeable, informative, and friendly are indeed valuable qualities in a professional like **, and I'm glad to hear that he exemplifies these traits. Your recommendation of MSI Credit Solutions speaks volumes about the quality of service provided. If you have any further questions or need assistance, please don't hesitate to reach out.
  • Review from Leslie P

    5 stars

    01/29/2024

    ** was very helpful and easy to talk too. I just got started and Im excited to start seeing changes in my credit!

    MSI Credit Solutions Response

    01/30/2024

    Thank you for taking the time to leave us a review! We are delighted to hear that you had a positive experience with ** and MSI Credit Solutions. Our team works hard to provide excellent service to our clients, and receiving feedback like yours is always encouraging. We appreciate your support and look forward to continuing to assist you with all of your credit needs. Have a great day!
  • Review from Bernie P

    5 stars

    01/17/2024

    Working with ***************** has always been a pleasure. Always eager to help my clients reach their goal of buying a home. He is very knowledgeable and takes his time with everyone to ensure the job gets done. I highly recommend **.

    MSI Credit Solutions Response

    01/18/2024

    It's wonderful to hear that you've had such a positive experience working with *****************. Your feedback highlights his dedication to helping clients achieve their goal of buying a home, his knowledge, and the time he invests to ensure the job is done effectively. If you ever have more feedback or need further assistance, feel free to share. It's great when professionals like ** make a positive impact on their clients. Thank you!
  • Review from TaShina W

    5 stars

    11/29/2023

    ***** and the *** team have been amazing. The best decision I made was to trust that they would improve and fix my credit. If you need your credit fixed *** is the right choice. You wont regret it.

    MSI Credit Solutions Response

    11/30/2023

    It's wonderful to hear about your positive experience with ***** and the *** team at MSI Credit Solutions! Trusting them to improve and fix your credit has evidently been a great decision for you. Your endorsement of *** as the right choice for credit repair is greatly appreciated. Thank you for sharing your positive feedback and recommending *** to others seeking credit repair assistance.

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