Business Profile

Online Dating Services

People Media, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Dating Services.

Important information

Customer Complaint:
Due to the volume of complaints filed against this business, BBB only publishes the details for 50% of the total complaints filed.

Complaints

This profile includes complaints for People Media, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

149 total complaints in the last 3 years.
57 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:04/26/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I paid for a one month subscription to be able to see messages. The cost was not as advertised. It stated ***** but ***** charged me ***** and to make matters worst, I was only able to see the messages for 2 days. After that, it would state no messages although I could see at the bottom the number of messages. Ive emailed them to correct this issue as well as my email address and they never respond. I want a full refund.
Business Response
Date: 04/27/2025
People Media, Inc.
PO Box 25458
****************
VIA ONLINE RESPONSE
Re: BBB Complaint *******, ****** #********

Good Morning,

We are forwarding this response on behalf of **************************

We are sorry to hear Khidja did not enjoy their experience with the service. As an initial matter please be advised that Match does not have access to *****'s external billing system, and is unable to provide assistance with billing through this system. For this reason, the Match Terms of Use explain, "If you subscribed using an **************** (e.g., Apple ID, ****** Play), you must cancel through your ****************, as set forth in more detail in Section 8a. If you subscribed through your Apple ID, refunds are handled by *****, not Match. You can request a refund from ***** through your Apple ID account on your phone or at ****************************."

We recommend contacting ***** support directly for further assistance regarding any Apple billing.

In order to provide further support for issues with the ************** we ask that this concern be updated with the correct e-mail address and phone number used to register the account. Unfortunately, the e-mail address and phone number provided are not linked to a Match account.

**************************************
****************************************

Sincerely,

People Media
Customer Answer
Date: 04/27/2025
I am rejecting this response because: I have contacted them several times letting them know that the email is incorrectly entered for their site as *********************** instead of my correct email address of ************************ I was never asked to create a password. It allowed me to create the account under my phone number ************. I have emailed them through their help portal and have gotten zero response. I have contacted ***** as well to request a refund. GIVE ME MY MONEY BACK and more importantly, stop playing with folks and step up your CUSTOMER SERVICE SKILLS. It should not have taken all of this. Ill never recommend you SCAMMERS!
Business Response
Date: 04/28/2025
People Media, Inc.
PO Box 25458
****************
VIA ONLINE RESPONSE
Re: BBB Complaint *******, ****** #********

Good Morning,

We are forwarding this response on behalf of **************************

Unfortunately, there are no Match accounts registered under the invalid e-mail address ************************** In the interest of clarity, we would also like to confirm that there also no Match accounts registered under the e-mail address *********************** or the phone number ************.

Without additional information, we are unable to offer further support. However, a refund for ***** purchases may still be requested through the ***** account used to make this purchase.
If this concern can be updated with the correct account credentials, we will be able look into the matter further.
**************************************
****************************************

Sincerely,

People Media
Customer Answer
Date: 04/28/2025
I am rejecting this response because: This people are blatantly lying saying they cant find an account under my phone number or email address. I better get my **** refund!
Initial Complaint
Date:04/08/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased this subscription to our time for a month yesterday on 4/7/25. There was no incident at the time or problem with the subscription or the profile. All of a sudden I could not sign in. When I tried to reset my password thinking that maybe the problem it told me that my account had been restricted. I had no correspondence with anybody on this site. I received several messages from other users but didn't respond to any. There was no profane language there were no inappropriate photos there was nothing from my end that would warrant my account being restricted. I have sent several messages an emails and have not received any correspondence from this vendor. I am asking for a refund because I am no longer able to use the site and I'm not getting anywhere with the vendor. This is ridiculous I don't even want to do business with this vendor anymore. Very poor customer service and would not recommend them to anybody. The least they could do is get back to me and tell me what the problem is it could be that my account was hacked. That's something I would need to know. I am definitely due a refund. I didn't even have a full day.
Business Response
Date: 04/09/2025
People Media, Inc.
PO Box 25458
****************
VIA ONLINE RESPONSE
Re: BBB Complaint Lebers, Diana #********

Good Morning,

Thank you for contacting People Media, Inc. OurTime members who believe their account may have been suspended in error may submit an appeal request by following the instructions at ****************************************************************************************
Please note that OurTime is only able to accept appeal requests submitted using this form. A representative will review the appeal request and reply directly with an appeal decision once the review has concluded. We recommend checking junk and spam folders for the e-mail address associated with the OurTime account to ensure receipt of this communication.
Although OurTime strives to answer appeal inquiries as promptly as possible, these requests are reviewed in the order that they are received, and we are unable to expedite the position of an appeal in the processing queue.
Lastly, our records show that the subscription connected to this account was purchased through ****** Play, which operates its own external billing system. People Media does not have access to this external system or any member's ****** account, and we are unable to assist with requests to cancel, modify, or refund a purchase made through this system. We apologize for any inconvenience and recommend contacting ****** support for additional assistance with this portion of the request: ************************************************************

Sincerely,

People Media
Initial Complaint
Date:03/25/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I joined an online dating site called Black People Meet.com. on March 18th.The company had offed a special for $44.50 for 6 month.I had problems connecting to the app on the first and second day so i utilize the apps help center.After several attempts to connect on multiple days I became frustrated.I repeatedly left message for the company to resolve the issue or refund my payment. Online dating apps are continuous: It's an all day everyday process.. I paid for a service that I didnt have access to use on a continuous bases. I should have had nonstop I believe I was robbed of an opportunity to experience the full potential of online dating.I asked the company to refund my payment only if the issues could not be resolved.I have yet to here from them.When I finally was able to access the app, after multiple attempts - I had 25 to 30 message that I was not able to respond too all at once so I attempted to logon the following day but again, I had no connection to the app so I utilize the help center again. but this time I expressed how unhappy I was with the poor quality of service they provided. I lost an opportunity to conbect with other singles who were looking to strike up a conversation, and possibly, have a great connection. I don't have faith in this business ability to provide customers service to it's clients.
Business Response
Date: 03/25/2025
People Media, Inc.
PO Box 25458
****************
March 25, 2025
VIA ONLINE RESPONSE
Re: BBB Complaint ******* , ****** #********

Good Morning,

We are sorry to hear ****** did not enjoy their experience with BlackPeopleMeet. Our records show that a representative from ********************************************* team responded to support ticket 11569621 on 3/24/2025 confirming that a full refund in the amount of $44.99 USD had been issued as a courtesy for the inconvenience.
After a refund has been issued, funds are returned to the original method of payment and may take 5-10 business days to be received.
Sincerely,
People Media
Customer Answer
Date: 03/25/2025
I have reviewed the business response and accept this resolution.
Initial Complaint
Date:03/11/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had an intro subscription to our time. I was dissatisfied with the service as 90% of the men the matched me with were either living very far away or 10 years older or younger than myself (all of which were not acceptable per my profile request). My intro was due to expire in 2/28 of this year but I was unable to navigate my way through to find how to cancel my subscription. I was finally able to find a link to customer service in early March and reached out to end my renewal. I have repeatedly contacted them to try to get some sort of resolution but have has no response. I am a senior citizen in a very small fixed income and not very computer savvy. This site is VERY DIFFICULT to navigate and find any customer support (over you decide to cancel). I have deleted my account. They are continuing to charge me for 6 months and I need the additional charges to stop and a refund provided for the fees Ive already been charged.Please help me.Thank you.
Business Response
Date: 03/12/2025
People Media, Inc.
PO Box 25458
****************
March 12, 2025
VIA ONLINE RESPONSE
Re: BBB Complaint *******, *** #********.

Good Morning,
We are sorry to hear *** did not enjoy their experience with OurTime. The OurTime Terms of Use that members agree to when joining the service explain "If you purchase a subscription, it will automatically renew until you cancel, in accordance with the terms disclosed to you at the time of purchase." This account's subscription was not cancelled until 3/11/2025, ten days after the renewal date of 3/1/2025, and the subscription automatically renewed in accordance with the Terms of Use.
Our records show that the ********************* team has already issued a one-time courtesy refund for this renewal charge in response to support ticket 399171947. Please note that funds are returned to the original method of payment and may take 5-10 business days to be received.
Lastly, please note that although OurTime will attempt to match members based on the preferences indicated in their profiles, there may not be matches that are an exact fit, in which case OurTime will attempt to find the next closest matches based on other preferences. More information may be found here: ***********************************************************************************************
***********************************************
*************************************************
Sincerely,
People Media
Initial Complaint
Date:02/27/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
People Finders. Com will not cancel my account and continues to bill my checking account. I have email verification 1/12025 canceling my account and yet they will not stop taking the money from my account monthly. This is unacceptable and needs to end immediately. I also want to be refunded for 2/1/2025 and 3/1/20205 payments taken from my account. ****************************!!!
Business Response
Date: 02/28/2025
TO THE BBB: This complaint appears to have been misdirected. ******************************* is not affiliated with the *********** family of businesses. Please review and redirect this concern to the appropriate entity so that ******* can be assisted with this issue.
Initial Complaint
Date:02/24/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My dissatisfaction with Ourtime began when I joined Ourtime in June 2024, but was unable to log into my account or access any of the profiles that Ourtime emailed to me. In response to my initial complaint, and despite the fact that Ourtime had already debited my ****** Account for $21.63 on 06/26/24, Ourtime sent me a series of completely unresponsive replies beginning on 06/27/24 by informing me, inter ***** that as a "free member" I was only entitled to limited benefits. After a series of messages from *******'s inept customer service representatives, I CANCELED MY MEMBERSHIP ON JULY 2, 2024. See, Attachment 1. Nevertheless, Ourtime continued to bill me $21.63 on 06/26/24, 07/10/24, 07/24/24 and 08/07/24 for what has proven to be a virtually inaccessible and worthless service. See, Attachments 2-6.DESPITE THE **** THAT I CLEARLY EXPRESSED MY WISH TO CANCEL MY MEMBERSHIP, Ourtime surreptitiously RENEWED my membership by recently charging my ****** Account/Discover Card for $28.84 on 12/26/24, 01/09/25, 01/25/25 and 02/05/25. See, Attachments 7-10. Moreover, Ourtime has prevented me from access to my "alleged" account. Although Ourtime relentlessly sends recommended profiles through email, I am unable to access any of the profiles through the App. See, Attachments *****. When, out of pure curiously and suspicion about Ourtimes scam operation, I try to login through the website, I receive an error message/screen that does not allow me to login, but requires that I "REACTIVATE" my account. See, Attachment 13.I have no interest in falling prey to Ourtime's scam effort to "reactivate" a canceled and inaccessible account. I am seeking a full refund of $115.36 for Ourtime's unauthorized debit from my ******/Discover account for services that were not only canceled, but never rendered.Ourtime and Match are affiliates - The address, phone number, category listed as *************************************** are the same in 2025 as the 2025 charges from Ourtime.
Business Response
Date: 02/25/2025
People Media, Inc.
PO Box 25458
****************
February 25, 2025
VIA ONLINE RESPONSE
Re: BBB Complaint ****, ******** #********

Good Morning,

We are sorry to hear that ******** did not enjoy their experience with OurTime, and that there were issues accessing the service. The OurTime Terms of Use explain "Generally, all purchases are final and nonrefundable, and there are no refunds or credits for partially used periods." However, we strive to provide current and former users with a positive experience and have issued a one-time courtesy refund for the original subscription purchase as well as the subscription renewal, including associated installments. Funds are returned to the original method of payment and may take 5-10 business days to be received.

Please note that per the correspondence depicted in "Attachment 1" ********************* previously advised that the information ******** provided was linked to two different OurTime accounts, and the e-mail address being entered for login was not associated with the paid account. After identifying this issue, ************* assisted with updating the e-mail address of the paid account. On 7/4/2024 we show that a password reset link was requested under the updated e-mail address and the link was used to reset the password on this account. Following this, our records show that the account accessed on multiple occasions and used to communicate with other OurTime members up until 1/2/2025 when the last message was sent from this account.

Members may cancel their subscription at any time by following the instructions at ********************************************************************************************************************* and our records show ******** completed these steps on 12/27/2024 by logging in to the service and managing the subscription under the Account Settings page after this subscription renewed earlier the same day.

Lastly, please be advised that the "Reactivate" prompt shown the attachment referenced as "Attachment 13" is not an error message, and is being displayed on the navigation menu of OurTime's home page after a successful login. This button provides an option for members with cancelled subscription may use to re-establish membership should they choose to do so. The screen depicted is from after a successful login has occurred on the device the member is using to access OurTime.

***********************
*************************
****************************************************************************************************

Sincerely,

People Media
Business Response
Date: 02/25/2025
TO THE BBB: Please note although we have provided a courtesy refund the subscription benefits paid for were correctly applied to the member's OurTime account. Additionally, we have reviewed the account activity and verified and there were multiple logins to this account during the initial subscription period following *************** assistance updating the account's e-mail address. The account's paid features were also used during the renewal period.
Please reference our full reply for additional details if needed.
Customer Answer
Date: 02/25/2025
Initial Complaint
Date:02/20/2025
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Retaliation and slander accused me of having ******* photos and see through tops or being **** . This isnt true then they have a ton of. Gang members and thugs on their dating site as well but banned me from wearing a tank top and shorts and another tank top that tied around my neck Im not a street ****** or prostitute and the her photo I had a sweater on . It says if your not in a photo by yourself make your profile picture fully clothed I was in a swim top and shorts by myself .
Business Response
Date: 02/20/2025
People Media, Inc.
PO Box 25458
****************
February 20, 2025
VIA ONLINE RESPONSE
Re: BBB Complaint *******, ***** #********

Good Morning,
We understand this situation can be frustrating. BlackPeopleMeet may periodically determine that a piece of profile content is not eligible to be published on a profile. The BlackPeopleMeet Terms of Use explain "You may not upload any Prohibited Content, and your content must further comply with the Community Guidelines." The Terms also explain "You understand and agree that we may monitor or review Your Content, and we have the right to remove, delete, edit, limit, or block or prevent access to any of Your Content at any time at our sole discretion. Furthermore, you understand and agree that we have no obligation to display or review Your Content."
Regarding concern for the behavior of other members of the service, BlackPeopleMeet takes these matters very seriously. If a member believes another user's conduct violates the ***************************** Terms of Use or Community Guidelines, we ask that full details of this report be sent directly to our ************* team at ************************************************************************************************************************************** or by using the report button within the service.
Thank you for your understanding.
************************************************************************************
****************************************************************************
******************************************************************************

Sincerely,

People Media
Initial Complaint
Date:02/07/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I signed up on this dating app called Our Time . Totally disappointed. I did they're questionnaire about my preferences and it's not anything I requested. Example I wanted this potential dare to be within 100 miles from me and I'm getting profiles from men in different states. I'm getting profiles of men way older than I stated. Different race and gender was also offered. Most of the profiles had blank faces for the picture of themselves. I signed up for a six month subscription with four payments of $29.16 that ends in August. I would like a refund and a stop on payments made to them through August. I will Unsubscribe them myself
Business Response
Date: 02/08/2025
People Media, Inc.
PO Box 25458
****************
February 8, 2025
VIA ONLINE RESPONSE
Re: BBB Complaint ***, Theresa #********

Good Morning,

We are sorry to hear ******* did not enjoy their experience with OurTime.
Although the OurTime Terms of Use explain that "Generally, all purchases are final and nonrefundable, and there are no refunds or credits for partially used periods," we strive to provide current and former users with a positive experience and have issued a one-time courtesy refund for this purchase and have cancelled the subscription. Funds will be returned to the original method of payment and may take 5-10 business days to be received.
***********************************************
*************************************************
Sincerely,

People Media
Customer Answer
Date: 02/08/2025
They have refunded my money that should be in my account within 72 hours and will not be taking any monthly money dues. They have ended my subscription with them. Thank you for your quick response and resolving this matter for me.
Initial Complaint
Date:01/27/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I joined Our Time dating service for 6 months. I went to cancel it prior to the end of the subscription. I was sent this email after agreeing to pay $54.42, as per the agreement. But when I went to pay, there was no option for that price. I have attached the email showing the offer that I accepted. Also the latest email that came today, saying since the offer was an email, i must click the link. There was NO link in that email. See attatched Isnt this a bait and switch ?
Business Response
Date: 01/27/2025
People Media, Inc.
PO Box 25458
****************
January 27, 2025
VIA ONLINE RESPONSE
Re: BBB Complaint *********, *** #********

Good Morning,
Our records show that ********************* received an inquiry pertaining to this issue and explained that promotional links represent unique offers that cannot be replicated and must be redeemed using the original promotional link.
Please be advised that the options shown are images taken from confirmation pages after the promotional link was opened, and not the where the link itself was originally provided. We recommend checking the inbox of the e-mail associated with the OurTime account for the original promotional offer.
We have reviewed this account's purchase and have confirmed that an attempt was made to charge the payment method on file for $54.42, but the payment was not able to be authorized. We are unable to provide further insights into why this might be, and we recommend contacting the payment method provider for information on why this charge may have been rejected.

**************************************
****************************************

Sincerely,

People Media

Customer Answer
Date: 01/28/2025
I am rejecting this response because:
I have ask Our Time what credit card we as declined.
They would not return the answer. I cannot get into my account to see what card was used.
Business Response
Date: 01/28/2025
People Media, Inc.
PO Box 25458
****************
January 28, 2025
VIA ONLINE RESPONSE
Re: BBB Complaint *********, *** #********

Good ************************************* may be contacted at **************************************************************************************** for login and troubleshooting assistance.

Regarding the payment method associated with this account, please be advised that representatives are unable to view or provide details of this information which is encrypted for privacy and security. However, we can confirm the method of payment for this failed payment was a **** card.
If login issues persist, ************* may be contacted for password reset assistance.

**************************************
****************************************

Sincerely,

People Media

Customer Answer
Date: 01/29/2025
I am rejecting this response because:
That seems weird that I never got a rejection from ***** saying your card did not go through.
So I thought I would use ***** again to buy a 6 month subscription at their price since it didnt accept Apple the first time ( according to their response)
it went through for the full price. ??
No bait and switch.?
Initial Complaint
Date:01/27/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I subscribed to Our Time Dating Site on January 19th 2025 after removing myself from ********* I connected with 3 people on Our Time and messaged back and fourth only to be notified by Our Time that they were fraudulent. The same issue from the other site(s). On January 25, 2025, After 1 week of this behavior I deactivated my account I don't want to remain on this and be accessible to scammers for 3 months as I originally intended, I would like a refund of ***** I paid for the service I am not using.
Customer Answer
Date: 01/29/2025
This is NOT a duplicate claim. The 1st claim was against ********* dating site. This claim is against Ourtime.com dating site (who happens to be owned by the same company). I subscribed and paid for 2 different sites. ********* handled my refund. I had the exact same issue with fradulent members on Ourtime.com and paid the ***** I ask to be reimbursed for. Please reconsider. Again I was on Ourtime Dating Site for 50+ Singles for 1 week and was contacted and connected with 3 fradulent accounts. I have deactivated after 1 week and request reimbursement for my 3 month subscription I did not use.

********
Business Response
Date: 02/03/2025
People Media, Inc.
PO Box 25458
****************
February 3, 2025
VIA ONLINE RESPONSE
Re: BBB Complaint ******, Rosalind #********

Good Morning,
Our records show that OurTime received a chargeback dispute from the payment method provider for this account indicating that a recent purchase was fraudulent. The account was closed and the payment method was blocked on OurTime to avoid further unauthorized charges.
Unfortunately, OurTime is unable to provide assistance with disputed charges, and we recommend contacting the payment method provider for additional questions or concerns regarding this process.
Thank you for your understanding.

***********************************************
******************************************************

Sincerely,

People Media
Customer Answer
Date: 02/04/2025
I have reviewed the business response and accept this resolution.

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People Media, Inc. is NOT a BBB Accredited Business.