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Business Profile

Dentist

Jefferson Dental Clinics ( JDC Healthcare) Corp.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Dentist.

Important information

  • Customer Complaint:
    Due to the volume of complaints filed against this business, BBB only publishes the details for 50% of the total complaints filed.

Complaints

This profile includes complaints for Jefferson Dental Clinics ( JDC Healthcare) Corp.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Jefferson Dental Clinics ( JDC Healthcare) Corp. has 45 locations, listed below.

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    Customer Complaints Summary

    • 236 total complaints in the last 3 years.
    • 77 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/26/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Jefferson Dental started working on my teeth was told I needed dentures. This started like 2 years ago and up to now they have done a lousy job. I contacted office severe times and always getting the round and round I went to office a week ago for an appointment I had 3/17/25 at 830 am Dr. ****** see me until 1245, the dentist was unable to do anything I was told by ****** the manager was going to have to contact corporate to get approved for them to complete the job. I contacted jefferson 3/24/25 left message for ****** to call me, she didn't call me back. Call again 3/18/25 and ****** said still waiting for corporate for approval. I'm very disappointed with the service I received like 2 years ago. I'm very embarrassed to smile, I can eat because my dentures it's not even. I will send you pictures as well. ****** told me I can go where Dr. ***** working now and I said no, because it was jefferson clinic where you all mess up.

    • Initial Complaint

      Date:02/23/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Had dental work done and had to go back to have them fix it as the first one did not take. The second one did not work either and they did not complete the work that I had paid for as the problem still exists. I have asked for a refund and that has yet to be done. Every time I call I just get told that its in the process of being refunded back to my card. I am just wanting the money that I paid out of pocket refunded back to me.

    • Initial Complaint

      Date:02/11/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My granddaughter had an abscess tooth I made her an apt for an extraction she didn't have the money so I used my care now credit to pay for it first of all they said they DO NOT do extractions without getting a bone graph for an additional 750 aside from the 750 extraction first of all her sutures didn't hold and the thread was sticking way out of her mouth they didn't hold and came out then the bone graph came out about 8 days into the recovery period she followed all the instructions to the letter when she woke up and seen the bone graph came out or she swallowed it I called Jefferson they wanted to verify that the bone graph came out so we sent her up there in which the same dentist as before verified the missing bone graph. I was told at that time by the office manager that an adjustment to the bill would be made and here we are almost a year later and no adjustment I have also asked for an itemized list of the procedures in which they have not obliged when I call i have been left on hold for an hour before in which either to be hung up on or talked to very disrespectfully . I don't know what else to do . I am 96 yrs old and was just trying to elevate my grand daughters discomfort I had no clue people carried on this way in the dental field . I live on a fixed income nd feel I should have at the least got the bill adjusted after all it was their poor skills that didn't hold up.

    • Initial Complaint

      Date:02/06/2025

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Application for loan was taken out from this clinic and through ******* mid last year. In November, we decided to cancel the procedure and paid nearly $1700 in cancellation fee. Fast forward to February and we are still getting late fee emails from finance company. OrthoFi has tried to contact clinic but they won't respond. We've stopped by the clinic more than 6 times and every time we are told the manager who can help is not present and therefore we have to call or come back again some other day. This has been going on for a while and we fear OrthoFi will decide to report to the credit agencies for a delinquency that doesn't really exist. The only thing that remain to be done is to go to the clinic and stay there all day every day until the manager shows up. And we are actually considering that too.

    • Initial Complaint

      Date:01/28/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I went to Jefferson Dental in last week of January 2024 make appointment to get Denture went in on February 2024 , I went through all step to be fitted for my denture. I was coming back forward to the office try to get the denture fit correctly in my mouth went back tens time in last year. Metal was cutting my gum ,did another empress of of my mouth it still didn't work this was in November I couldn't take anymore. The whole time I will go I realize the worker was not change glove whenever go out rooms then come back with equipment that unwrap then put there hand in your mouth. I had a problem with that. One of worker took my denture and sat them on cabinet behind me not on paper towels but on counter top were there germs after that I have had enough.

    • Initial Complaint

      Date:01/27/2025

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ive been trying to resolve several things with this practice. Insurance claims, failure to treat my daughter, switching several personal and drs, treatment no completed nor advanced, lesions in my daughters mouth. Its been 4 years and Ive gotten the run around and to the point that they dont answer me. The insurance has communicated with them several times and still we cannot resolve the issue nor finish treatment because of their poor communication. We have so called accumulated interest which is the standing balance because their communication has been terrible. Ive spoken to the office manager and they cannot direct me higher. This has taken several hours of my day throughout the years and has caused my daughter anxiety and frustration because of the way they treat her and cancel her appointment when she is scheduled. Threatening they cannot see her because of her balance that they have not resolved after the insurance has attempted to call them.

    • Initial Complaint

      Date:01/14/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Jefferson dental clinic Headquarters ************ 1/14/25 Tt *****, gave ***** ************** corp 6/21 Tt ****** then put a *****-****. Sassy. ********. Attitude Was put on hold **** last person tt sd will fed this too Director of op. -follow up Monday 6/24/24 X ******* Gen **** @ jefferson Dental clinic Off ********************************************************* ************************************** clinic: ***** X *****-female Tt ************** **** ***** RM For Jefferson Dental ***************** notes. ?? great notes. & set call as RED Alert ?? (important) 4/29 Received a call from ***** - harassing me, wanting to avoid me talking to her supervisor, and or management higher-*** regarding her behavior. Came off very smart a** - ishhh and hung up.

    • Initial Complaint

      Date:01/12/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have paid this business nearly $3000 for permanent crowns. One of them fell off a week ago and I have left a total of five messages at the clinic and have not received any type of callback or response. This is a health emergency and they wont call me back. I feel like now that they have my money they no longer care.

    • Initial Complaint

      Date:01/11/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had gone in the into the establishment cause my insurance well care was able to approve 100% ofa total teeth replacement with snap on..my front 4 and 4 bottom front are implants over 13 yrs..my mouth was in bad shape had only 2 teeth on top right 2 and a half on on left to plus the four implants..bottom same with broken teeth..no quality of life at that time..can't eat anything cause hurts And some infections..so we started the process..I even got specs to get implants off on my ****** they had all informed..so no getting started but couple X-rays..while waiting for next step of when to schedule next appointment..I was in the office for over a hour waiting..so decided to go find out why so long just sitting here waiting..she said 10 min..so I said ok . waited 1 more hour..so then I went to front to ask her what's going on..well she had been talking to another employee and wasn't about work I could tell so I told her if she can please send me information on next appointment and I have back problems and both knees replaced total 12 knee operations..I also have lupus so getting things done is tricky .so I left thinking she would send info..but seemed like she got mad for leaving consider I was just in a room for 2 hrs doing nothing..but seemed she got upset at me .I ask if ok she ignored me..so went home. Waited for call back .for four months she ignored me..I left messages went in to talk to her she ignored me the out the times I tried to find out about getting my teeth done mim in ******* end of year came and now my insurance doesn't app to ove it..so dealing with now .but if she had done then I would have had set of teeth I can eat with l have lost 45 pounds I use to weight 180 now less then 140.. also now found out I a had pancreas infection and gull bladder needs to be removed..all this in past years .I tried calling to speak to someone about.but no one ever calls me back..I'm suffering from ********** was employee..there mistake has caused me pain.i need help!!

    • Initial Complaint

      Date:01/07/2025

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had my teeth removed and dentures put in. Never received the reline dentures work. I was charged and never refunded. Everyone time I reach out they never get back to me.

    Jefferson Dental Clinics ( JDC Healthcare) Corp. is NOT a BBB Accredited Business.

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