We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Dentist

Northeast Dallas Dentistry

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Dentist.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:10/07/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On September 16, 2024, I met with Dr. ****** ***** at Northeast Dallas Dentistry. Initially, I was told Dr. ****** was a contractor and not employed by Northeast Dallas Dentistry. However, her billing would be IN network with ***** HMO for the periodontal cleaning. I was billed $1276.00 for services from Northeast Dallas Dentistry. NOTE attached paid ********** concerns are listed below.1.Why was I given an invoice with HMO pricing for procedures that ***** denied?2.Why was I given an invoice with *** pricing that was greater than ***** contracted pricing?3.Why are anti-bacterial procedures (D4999, D4381, D1330) not covered for a periodontal cleaning? 4.Why was ******* (D4381) denied? NOTE TREATMENT AT NORTHEAST DALLAS DENTISTRY Detailed Account Information shows coverage and pricing for ******* D4381. 5.Why does D4999 - BAC Decon/Qd show on my invoice, and D4999 - UNSPEC PERIO/BY REPORT on the ***** claim?NOTE TREATMENT AT NORTHEAST DALLAS DENTISTRY Detailed Account Information shows coverage and pricing for BAC DCON/QD D4999. 6.Why does D4341 Scaling and Root Planing, 4+ Teeth - $139.00 appear on invoice, and appear for $115.00 on ***** claim?7.Why does D1330 - ORAL HYGIENE INSTRUCTIONS appear on TREATMENT AT NORTHEAST DALLAS DENTISTRY - $114.00 and the procedure was denied by *****?The price columns (UCF, Estimated Fee, Estimated Patient) do not reflect my actual out-of-pocket costs. The invoice is misleading and confusing. Northeast Dallas Dentistry knew or should have known the procedures that would be covered, denied, and those with pricing changes or differences from the ***** contracted pricing. I was handed an estimate/ invoice and seemingly expected know this information. Coverages and pricing were not discussed with me prior to cleaning. This was unfair and less than transparent. Northeast Dallas Dentistry knew I was being overcharge. These actions and inactions amount to unfair billing practices.

Northeast Dallas Dentistry is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.