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Business Profile

Diagnostic Testing

Magnolia Diagnostics

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Diagnostic Testing.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/25/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received a text message from Magnolia Diagnostics on 5/2/24 stating that my daughter has an outstanding balance of ****** due. I clicked on the link provided and paid the bill. I have a receipt showing the bill was paid. I received another text message on 6/27/24 requesting payment again. I called and left a message stating that I had already paid the invoice and would not be paying again and requested a call back. Nobody called. I received another text message on 7/26/24 stating the balance of ****** was due. I called and spoke to a customer service **** explained the situation and gave invoice numbers, transaction ID numbers and confirmed the date I paid the invoice. She said she would look into it and call me back. She never did. I received another text message on 8/26/24 stating the balance of ****** was due. I called and left another message. I did not receive a call back. Today, 9/25/24 I received a text message stating Magnolia Diagnostics partnered with a collections agency and I now owe ******. I called Magnolia Diagnostics twice today and left another message.

Magnolia Diagnostics is NOT a BBB Accredited Business.

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