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Business Profile

Education

Jostens Student Center

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Education.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:08/04/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I order my son his invitations, t shirt tassel etc . 2 weeks before graduation I had not received the products. I emailed called with no success until I placed a read receipt. I told them I knew they read my message and Brian C****** said we would be refunded in June. It's August and no refund. I have emailed and called no one responds. I herd my refund asap it's a lot of money to let them keep it

    Business Response

    Date: 10/19/2022

    Business Response /* (1000, 5, 2022/08/22) */ The order in question is for ***** ***** from ***********************, ******, Texas. The portion of the order that was not picked up was for the Mini Package which contains the graduation announcements & accessories. After deducting for the items that were taken at the time the order was placed, the total amount of the refund processed was for $140.83 (mini package $164.00 less keyring delivered ($13.95) and black t-shirt delivered ($19.95) equaled $130.10 plus sales tax of $10.73 which came to $14.83). The refund was processed after the summer graduations and is out our office. Does the parent want to come and pick up the refund or have us mail it. If mailing, please confirm where to send it to. Consumer Response /* (3000, 7, 2022/08/23) */ (The consumer indicated he/she DID NOT accept the response from the business.) Please send refund to ************************************ I will close case once received, because last time I was told I'd receive refund it never happened. Thank you

Jostens Student Center is NOT a BBB Accredited Business.

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