Complaints

This profile includes complaints for Clearview Energy's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Clearview Energy

  901 Main St Ste 4700 Dallas, TX 75202-3733

  
• 

  Clearview Energy

  PO Box 130659 Dallas, TX 75313-0659

  
• 

  Clearview Energy

  1201 Elm St Dallas, TX 75270-2102

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/08/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I unexpectedly sold my home and moved to another state where Clearview Energy informed me they cannot provide service. I had contacted them multiple times regarding my move and seeking to continue service. I was told it could not be done. Now 90 days after my move they send me a final bill including a termination fee that is supposedly due in 48 hours. I am getting electric bills from AEP as well as Clearview and now it appears there is double billing. Dont know who to trust and certainly should not be paying an early termination fee when I tried to continue service. Why did I not hear from them regarding a balance for 90 days and all of sudden it is due in 48 hours.

  Business Response

  Date: 04/15/2025

  The account was active from 7/1/2024 to 1/9/2025, with no record of the customer reaching out to ********************** through any form of communication during that time. 
  
  While the account was active, ********************** sent three past-due invoices on 9/21/2024, 11/6/2024, and 12/23/2024. After service ended, two more invoices were sent on 3/29/2025 and 4/12/2025, covering supply charges for two billing cycles ($132.66) and a $150 early termination fee. Since the cancellation request indicates the customer relocated, ********************** waived the $150 ETF in line with the relocation policy. As of 4/15/2025, the outstanding balance is $132.66.
  
  A utility bill consists of two parts: the supply charges (Clearview's portion) and the distribution charges (AEP's portion). This specific distribution utility does not forward payment for the supply charges to Clearview unless the customer has paid that portion of the bill. After a certain period, the utility will write off the unpaid supply charges to Clearview, who will then attempt to collect the payment directly from the customer - hence the two invoices mailed after the service ended.

• Initial Complaint

  Date:03/26/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is what I think happened-in May 2023 I went to BJs. when i entered 2 people called me over and explained they were giving gift cards for anyone with a Bjs membership, they asked my name and told me they had a promotion which will help my electric bill go down but l declined because i had solar panels and National Grid. Throughout this whole transaction i only gave them my name. After this, my electric bill skyrocketed and I went to National grid because i thought it was thek charging me at first. They then told me another company had been and they sent me to speak to clearview. I called and asked them for the contract on file. At this point they asked for my number and email and I gave it to them so they can send the contract and so a supervisor can call me. They then told me there was no contract but they sent an automated text and since i didn't respond the contract was automatically activated. This doesn't make sense because i never previously gave them my phone number. Ever since may 2023 they have been charging my account which has came to a total of $4764.93.

  Business Response

  Date: 04/04/2025

  On 4/21/2023, the customer agreed to have ********************** as their electric supplier following a visit with a third-party vendor located inside a BJ's *************** The selected plan was a promotional variable rate plan, a rate of $0.1779/kWh for twelve billing cycles. First, the customer's contact information and utility information are collected to create an e-agreement (the terms of service) which is sent via text message, to the collected phone number. Once the customer accepted the terms of the e-agreement, Clearview sends an enrollment order (after the required hold time) to the distribution utility with the customer's accepted pricing. The day after the sign-up, Clearview also mailed the customer the plan's terms and conditions.
  
  The promotional pricing was applied from the May 2023 meter read through the May 2024 meter read. After the promotional period ended, as indicated in the terms of service,the account continued on **********************'s month-to-month variable rate since the customer did not contact ********************** to discuss other plan options. Therefore,Clearview does not believe that this account is entitled to a refund, as it followed the terms outlined in the 4/21/2023 agreement.

• Initial Complaint

  Date:03/25/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This bill was from a 3rd party for my energy bill. I cancelled months ago . I called when I continued to get notices . They said if its canceled and Ive paid my electric bill through the original place I should stop receiving . This is a scam this company is a scam and I believe my bill wasnt lowered but increased .

  Business Response

  Date: 04/01/2025

  The customer contacted the online ************************* supply broker, *************, on 11/19/2024, to request the cancellation of Clearview's service. However, it was only after the service ended, on 12/30/2024, that Clearview began issuing the outstanding supply balance invoices - on 2/14/2025, 2/28/2025, 3/7/2025, and 3/14/2025. Although the customer did cancel the service, this does not eliminate the outstanding supply charges. The amount shown on these invoices includes (1) the accumulated supply charges for the period when the service was active, from 8/27/2024 to 12/30/2024 (the Final Notice), and (2) the $150.00 early termination fee related to the contract selected, by *************, for the customer.
  
  ********************** did not find record of the customer being told "if it's canceled and I've paid my electric bill through the original place I should stop receiving." For informational purposes, Clearview only receives payment from ************************************************* if the customer pays both the distribution and supply charges, rather than just the distribution charges.  Clearview recommends that the customer contact ************* to review to review the process in which JoinArbor chose Clearview's supply service and pricing for her electricity supply service.

• Initial Complaint

  Date:02/14/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Clearview is my families electricity provider through **********. The bill is in my 77 year old mother's name but I do the bill paying. They have been slowly raising my rate from .13 a kilowatt to .27+ a kilowatt. There is no way to see how long your contract is for, you get no warring about the increase, and they do not change the rate when requested. I feel their business practices are not transparent.I have paperless billing with ********** and they do not send a bill via email or make it easy to view the bill. You have to click through a number of windows and sign in multiple times. I feel I have been overcharged close to $1,000

  Business Response

  Date: 02/19/2025

  After reviewing the accounts history, ********************** has agreed to issue the account holder a refund (the refund consists of the difference between the variable rate and their previous contracts rate, $0.1349, for service from October 5, 2024 to February 6, 2025).

  For informational purposes, the service was recently renewed,on January 22, 2025, through ********************************; this contracts Effective Date was scheduled set February 7, 2025 (a fixed rate of $0.1249/kWh for twenty-four months).
  

  Clearview recommends that the complainant contact ********** to possibly discuss receiving their monthly invoice via **** or to have one of their representatives walk the customer through their customer portal. *********************************** has mailed the customer instructions for creating a Customer Portal which will give them access to current plan information, rate change notices (if applicable), usage information, and copies of customer correspondence. 

  Customer Answer

  Date: 02/19/2025

  I have reviewed the business response and accept this resolution. 

  Customer Answer

  Date: 03/12/2025

  We have yet to receive the refund

  Business Response

  Date: 03/12/2025

  Records show that this check was issued late Feb 2028. A response will be provided after an update from the Accounting team has been provided.

  Business Response

  Date: 03/20/2025

  Clearview would like to correct its previous statement regarding the check being mailed in late February 2028. The correct date was late February 2025, and we apologize for any confusion this may have caused. After the ********************* confirmed that the check was still outstanding as of the end of business on 3/19/2025, Clearview reached out to the customer to request an alternative address. Once the customer provided the updated address, the information was sent back to Accounting, requesting a Stop Payment on the original check, reissuance to the account holder, and mailing to the new address. Clearview appreciates the customer's patience in this matter.

• Initial Complaint

  Date:10/21/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 20, 2022, I called and cancelled my service contract for my gas and electricity with Clearview energy. Because they used false practices and lies to get me to enter a contract with their company. They told me that I monthly bill would lower if I used them as a third-party supplier instead of just using Peco energy. They told me that my rate would be locked in, and it wouldnt go up. I lived in an apartment and was never home and barely cooked. There is no way that my bill was higher than my parents that lived in a big house. My big always change sometime $250, $300 or higher. After speaking with **** they were able to inform me that the third part supplier was over charger me. I called and canceled my services on March 20, 2022, and havent received any bills since. Apparently after moving from my apartment in May 2024 and stopping my services i found out after receiving my last bill for over $1200 that Clearview never stop my service and never contacted Peco energy to inform them that I dropped them as my third-party energy supplier. It was until I reached out to **** to go over my bill that the woman in the billing department was able to inform that not only was I still getting bill from clear view energy but that they were charger me two the three time the amount that I would be paying if I just had Peco. The billing agent from **** was able to get me the account information and contact number to reach out to Clearview energy. I called Clearview on September 10th, 2024, and the agent I spoke to was able to pull of my account and was able to see in the computer where I called them back in 2022 to stop my service with and to end terminate my contract with them. She wasnt sure why I was still getting billed up until June 3rd, 2024, of this year. She stated that she was going pass my information off to the higher *** and that she was going to escalate the situation and that I should hear something within a week.

  Business Response

  Date: 11/05/2024

  I reviewed the account and found the enrollment took place on 01/14/2018 via a DTD sales rep. ** 03/30/2022 Ms. ******** called into customer service to cancel her account due to her entering the customer assistance program. The *** submitted a drop for the gas account but not the **********************. ** 9/17/2024 Ms. ******** called into question why her account was still active. The *** was able to verify that a drop was not submitted for the electric account.
  ** 6/03/2024 Clearview received a drop request from the local utility with an effective date of 06/03/2024. A re-rate check was submitted to the accounting department on 9/20/2024. The re-rate check was sent to the address that we have on file. Ms. ******** called into customer service on 10/18/2024 and the *** discovered that Ms. ******** no longer lived at that address and made the necessary changes to get the check sent out to the correct address.
  ** 10/24/2024 Ms. ******** spoke with an operations supervisor and let her know that he would draft an email or make a three-way call with the utility to resolve the situation. Clearview energy agrees that the cancelation was not processed in a timely manner. A re-rate check for $1048.65 will be mailed to the address of ******************************************** 

  Customer Answer

  Date: 11/05/2024

  I am rejecting this response because:   I still haven't received the check as of, yet they mailed it to the wrong address. Also, they have not reached out to PECO the main energy supplier to dispute my charges. I still have a large bill with PECO energy. Clearview energy are scammers that trap their customers in an ********************** contract under false pretenses. They have a lot of complaints against with the same accusations. This is so wrong on so many levels. 

  Business Response

  Date: 12/10/2024

  Check #***** was sent via *** on 12/10/24. Tracking number 1Z8492670196844302 to arrive 12/11/24 at 3:00 PM. The email that was requested by Ms. ******** was sent to her to forward to the utility on 10/25/2024. 

  Customer Answer

  Date: 12/10/2024

  I have reviewed the business response and accept this resolution. 

• Initial Complaint

  Date:10/11/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Earlier this year, we received a letter from Clearview energy want us to renew our contract with them my husband did it thinking it was the company we had been working with. Then we got a notice from our power company asking us if we indeed wanted to change providers, which is not what I wanted to do so I follow the instructions online that clearly said you had three or four days whatever it was to cancel. Then I get a call from Clearview energy claim again they were the company that we had always worked with wanting me to sign up , so I agree . And now Im getting a bill from Clearview energy for an early termination of $150. I honestly dont know if I ever actually had a contract with this company I dont know who was my contracted power supplier through ************. I want nothing to do with this company at this point I dont think I ever had anything to do with this company. I think they lied to us and I followed the instructions on **** website and fix this in the timeframe that it said you could fix it without penalty.

  Business Response

  Date: 10/14/2024

  I reviewed the account and found that the enrollment took place on 06/12/2024 via online third-party vendor Arbor at *************. The customer completed a Letter of Authority with Arbor that allows them to solicit, negotiate, and enroll on their behalf.  
  
  We have added the customer to our internal do not solicit/contact list. The customer must contact Arbor and revoke their consent for enrollment, or they will continue to enroll with energy suppliers on their behalf. ************* has a feature called Autopilot. The customer will need to disable this feature or revoke their consent completely. As a one time courtesy we will waive the $150 early termination fee. 

  Customer Answer

  Date: 10/18/2024

  I am satisfied with their proposed solution, however, I have no idea how to sign in with this company they are saying to contact. I dont have an account.

  ****

  Customer Answer

  Date: 10/23/2024

  I am rejecting this response because:   

  I am satisfied with their proposed solution, however, I have no idea how to sign in with this company they are saying to contact. I dont have an account.

  ****

  Business Response

  Date: 10/29/2024

  I have attached the documentation received from Arbor. 

• Initial Complaint

  Date:10/08/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i NEVER, repeat, NEVER signed up for clearview. I have been TELLING **** their system is not secure, and somehow these t*rds at Clearview have gotten my information. I received this email saying i signed up for them yesterday but I did not. It could be phishing, but they have my account number. They need to be prosecuted to the fullest extent. please redact my account number anywhere it might be shown WELCOME TO THE CLEARVIEW ENERGY COMMUNITY Hi *******, At Clearview Energy, were committed to providing you with value and outstanding customer service. Well keep you informed with the most up-to-date information about your energy account and answer any questions you may have.This email includes your terms of service and the environmental disclosure information. Your term and rate is shown in the box below. During the next several weeks youll receive a welcome package with additional information on when to expect your Clearview Energy service to begin and helpful ways to save on your monthly utility costs. For some, this is the first time you have chosen an electric supplier. For others, it may have been a while. Either way, were here to help!Again, thank you for enrolling with Clearview Energy. We look forward to providing your energy supply for years to come.Sincerely,Clearview Energy Plan Overview Account Number: ********************** Signup Date: October 7, 2024 Product: ClearGuarantee9 Term: 9 months Your Electric Supply Rate: $0.0639 per kilowatt hour Monthly Base Charge: $0.00

  Business Response

  Date: 10/10/2024

  I reviewed the account and found that the enrollment took place on 09/13/2024 via online third-party vendor Arbor at joinarbor.com. Mr. Willet completed a Letter of Authority with Arbor that allows them to solicit, negotiate, and enroll on his behalf. We have added Mr. Willet to our internal do not solicit/contact list. Mr. Willet must contact Arbor and revoke his consent for enrollment, or they will continue to enroll with energy suppliers on his behalf.  Joinarbor.com has a feature called “Autopilot”. Mr. Willet will need to disable this feature or revoke his consent completely. Mr. Willet was enrolled in Clearview Energy's rate at 0.0639 per kilowatt which is lower than the Duke's standard offer rate.  As requested Mr. Willet's account was cancelled before it became live with Clearview Energy. Mr. Willet will not be a Clearview customer. 

• Initial Complaint

  Date:09/05/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi, Filing a complaint for Clearview electric. A gentlemen came by my apartment in April of 2024, and stated this company will be a lot cheaper which was a big lie. I have signed up because this man kept on bothering me to sign up. I ask him if it will be cheaper and he stated most definitely which he lied again. I been getting my electric bill and went up 3x that amount I was paying. Now my elelctric bill is over $900 because of them. This is the charges for that past three months May $115.44, June165.24, July $165.00 and August $165.00. This is too much to charge. They completely lied to me and charge me way too much. My bill was never this high before. I been trying to pay my Electric bill down and I can not because of these people. I have called them and cancealed it out. And stated to them what they did and they do no want to help and resolve this issue. They should be the one that are paying for this, The company has lied and because of their lies my service will be cut off because of them. They should not be out and promoting a lie and telling people they are the cheapest because they are not.

  Business Response

  Date: 09/11/2024

  I reviewed the account and found the enrollment took place on 04/30/2024 via a *** sales representative. A TPV was completed. The customer agrees to switch to CVE as her ********************** supplier. The customer agrees to a month-to-month variable kilowatt rate product guaranteed not to exceed $0.1509 per kilowatt hour for the first 12 billing cycles. A promotional variable rate product with a kilowatt rate and base fee assurance for the first twelve billing cycles with Clearview Energy listed as the electric supplier. Any utility bill processed after this period will receive a Clearview Energy variable kilowatt rate, and base fee, that may fluctuate month-to-month. The customer was billed according to the agreed rate. Clearview Energy does not believe the account is due a re-rate.

• Initial Complaint

  Date:08/30/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been overcharged by clear view for the past 3 months. They doubled my rates without telling me causing my electric bill to be over $500 every month. I had a disconnect notice in may for over $1200 and I paid that entirely. Ever since then my monthly bill has been over $500, and subsequently after paying every time I get caught up or get my balance to 0$ Im hit with extra fees. My July bill was $554, I paid it August 7th. Right after I paid this my August bill skyrocketed to $1500. Im a veteran with health issues. I was lied to and signed up under false pretenses, I was told this was a discount because of the solar panels being put up in my area and they assured me they werent a supplier. I just received a letter in a mail saying the promotional period ends next mouth yet my rate had already doubled. I deserve a refund and I will be reaching out to the attorney general.

  Business Response

  Date: 09/04/2024

  I reviewed the account and found the enrollment took place on 11/17/2023 via a DTD sales **** A *** was completed. Due to issues with the *** we will re-rate the customers account for the full enrollment. The utility has set an effective end date of 9/16/2024. The sales agent is no longer active with Clearview Energy. I have reached out to the customer via email with the resolution. 

• Initial Complaint

  Date:08/02/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up with Clearview Energy, about 1 and1/2 months ago. The representative promised I would have a lower electric bill. My bill is double mymy bill last month with ************ Energy,

  Business Response

  Date: 08/05/2024

  I reviewed the account and found the enrollment took place on 06/13/2024. A third party verification took place on the same day. The customer agreed to switch to **********************. The customer agreed to a month-to-month variable kilowatt rate product at $0.1709 per kilowatt hour. A promotional variable rate product with a kilowatt rate and base fee assurance for the first twelve billing cycles with Clearview Energy listed as the electric supplier. Any utility bill processed after this period will receive a Clearview Energy variable kilowatt rate, and base fee, that *** fluctuate month-to-month. We do understand your concern and will process the drop for your account as per your email on 8/02/2024. I have added your account to the do not solicit list to avoid any enrollment in the future. Due to having a signed digital form and a third party verification Clearview does not believe a re-rate is due.