Business ProfileforPogo Energy

TERRIBLE company! The customer service is contracted to overseas and you are not able to speak with anyone that can assist. There is no possible way to get a resolution from customer service. They dont investigate, review or research anything on accounts. Simply accept payments and provide payment address. NOTHING outside of that. I hqd an error on my account made by THEM and have been unable to resolve it with anyone. Ive simply been hung up on and given the runaround

I hate to hear that you have been less than satisfied with your recent Pogo experience. I see that you have reached out to us regarding the credit card block that was placed on your account. Its is ****'s policy to add a credit card block to the account once a charge back has been received, this is done to protect both Pogo and the card holder. Since the disputed recharge(s) were applied to your account, future recharges must be made through a cash store. Our customer service agents you spoke with on 02/05/2024 explained the situation to you and they also escalated your concern to a supervisor for review. I also reviewed your account in detail and agree that the credit card block was not added in error. **** received a charge back from your financial institution on 06/23/2023 and refunded the full amount. This was verified on 06/27/2023 and you were notified of the results via SMS. I also see that you received a pledge on the account and that you have not had to make any payments until recently. First attempt to charge up since the credit card block was placed on the account was 02/05/2024. If you still require further details please reach out to us directly and we will be more than happy to discuss any additional questions you might have. Pogo Energy serves thousands of customers in *****, and we pride ourselves on honoring our commitment to 100% satisfaction. Were changing the way Texans get their electricity, and that starts by doing right by our customers.