ComplaintsforTicketSales.com
Event Ticket Sales
Current Alerts For This Business
Pattern of Complaint:
In May 2023, Ticketsales.com cooperated with BBB’s September 2022 request that the business adequately address a concerning pattern of BBB consumer complaints. At the time, the company communicated actions that it would take, or had already taken, to prevent similar complaints in the future. In response, BBB agreed to monitor the company’s BBB complaints for up to a year. The monitoring and review were completed May 2024.
Among BBB's complaint review was a concerning pattern of complaints alleging:
~Ticketsales.com does not always make it aware to consumers they are purchasing from third-party website instead of the venue website;
~misleads total amount of charges/fees, ticket acquisition, and refund policy until after purchase;
~ignored requests for assistance with tickets purchased that were never received;
~and moreover, ignored requests or no useful assistance from customer service.
After conducting a review of Ticketsales.com complaints opened within the past 12 months, BBB determined the allegations and overall pattern of complaints persist.
Additional Complaint Information
Customer Complaint:
Due to the volume of complaints filed against this business, BBB only publishes the details for 25% of the total complaints filed.
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
04/16/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
I wanted to purchase some tickets to a jazz concert for my wife's birthday for May 25, 2024 at the Middle * ********* in *********, N.*. so I went online to purchase the tickets not realizing that I was not on their website which i did type in correctly and it brought up ************************* ********* N.*. Middle * Jazz, so I selected the date I was looking for and found and found tickets for my wife's birthday and selected that date the tickets were to go see Bassist ************************* on May 25, 2024 at 8:45 pm the page said the tickets were $***** each I selected 4 tickets it didn't say anything about and I made sure I looked before I selected place order because that was the next page that pop up, so when I didn't see anything about any other charges I said to myself there probably isn't any because I am on the jazz clubs website, so i click on place order that's when the confirmation page pops saying my credit card has been charge $ ****** I am thinking what's this for because 4x $ ***** is $ ****** that's when I went back to check the website and saw that it was not the jazz club's website because the Middle * *********'s ticket prices for this concert were $ *****- $45.00 per ticket and even if I did agree to pay $79..00 per ticket it still doesn't come up $442.00 i tried calling them can't get anybody on the phoneBusiness response
04/25/2024
Thank you for reaching out to us. At Ticket Sales, we value our customers and would like to take the time to address our customers concerns. Ticket Sales has been in contact with our customer and has extended a resolution in the interest of customer service. We are pleased to have reached an amicable resolution and, at this time, consider this matter resolved and closed. If our customer has any additional concerns pertaining to their order, we encourage them to contact our customer service department.
Regards,
TicketSales.comCustomer response
04/29/2024
I have reviewed the business response and accept this resolution.Initial Complaint
04/15/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
Purchased 4 tickets to the ************************* concert in *************** in June 2024. At the time of purchase I was unaware that tickets were not even publicly available yet for the concert. It had been announced and I started looking for tickets. The intentionally deceptive nature of this site fooled me into thinking I was ordering available tickets. They were re-selling tickets that werent event released yet. Nobody had tickets to resell at that point! This seems very deceptive. How can you resell something that nobody could even purchase firsthand yet. I paid 4 times what they would be selling for when they actually went on sale from the real venue. Im very upset as I paid over $2000 for tickets. I feel tricked and scammed. I cant even find info on my order and have no idea if Ill even receive any tickets. I dont know if my tickets will be seated together or when Ill get them. I have no assurance that the tickets even exist or are legit and cant get any help from customer service. Im sick to my stomach that I was duped. I dont over 2k and have nothing yet.Business response
04/23/2024
Thank you for reaching out to us. At Ticket Sales, we value our customers and would like to take the time to address our customers concerns. Ticket Sales has been in contact with our customer and offered a one-time courtesy resolution in the interest of customer service. Our customer has accepted this as an amicable resolution; as such, we consider this matter resolved. If our customer has any additional concerns relating to their order, we welcome them to contact our customer service department.
Regards,
TicketSales.comInitial Complaint
04/14/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
On 4/12/24, I sought out tickets to see a concert at ***************************************** in ********** for 9/28/24. The first sight that popped up was Ticketsales.com. I assumed this was the official sight for me to buy tickets. The prices were very high, but I went ahead and bought 2 tickets. I immediately received an an email invoice for that was twice the price. Since I had entered a "quantity 2" in the previous window, I assumed the prices I was looking at were for two tickets. I neglected to se the very small print that said "ea" next to each ticket. I then discovered that If I had bought the tickets directly from the venue, the price would have been a small fraction of what I actually paid. I immediately tried to call them to cancel the order, but I got an endless set of menu options that never got me in contact with a live representative. They presented themselves as a legitimate vendor to buy tickets at legitimate prices. It turns out that this was simply a scalping operation. As it turns outBusiness response
04/23/2024
Thank you for reaching out to us. At Ticket Sales, we value our customers and would like to take the time to address our customers concerns. Ticket Sales has been in contact with our customer and offered a one-time courtesy resolution in the interest of customer service. Our customer has accepted this as an amicable resolution; as such, we consider this matter resolved. If our customer has any additional concerns relating to their order, we welcome them to contact our customer service department.
Regards,
TicketSales.comInitial Complaint
04/14/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
Today 4/13/24 | was shopping for tickets for **************** **************** happening today, I needed to buy multiple tickets quantity to 4 after that it displayed $342.00 which for that amount it had to be the tickets plus, I have to pay extra for service and taxes I thought this is **************** sales office. I went to the checkout screen, entered my credit card info the screen didnt show the total amount, I thought when I will complete the payment then I will see itemized detail purchase and the total amount. When I received the confirmation to my iPhone from the bank credit card I was shocked to see l had been charged $1820 dollars. TicketSals.com send me a confirmation email without any explanation what kind of charges they did. I thought they did a mistake and probably charge for more tickets. But it seems intentional to scam elderly people who don't have experience buying tickets online such as myself. I immediately called customer service and was told "no refunds" and suggested I sell the tickets on social media which is absurd because these tickets are general admission worth at most $560.00.When I asked to speak to a supervisor I was told the supervisors don't speak with customers. I just wanted to take my two grandchildren to this show and because of these thieves maxed out my credit card. It's understandable that some places charge more than others but $342 dollars for 1 plus a hidden dollar service fee is highway robbery they set the website up to be vague about pricing so you won't know what your actually paying until they charge your credit card and then hide behind a no refund policy. These business practices are predatory and should be illegal. After this, I check direct with the office sale from ***************** and could not believe it total price for the same four seats ( $125 X 2 ticket for adults, $115 x 2 children ) total was$560.00 I have all of the screenshot in my position.Business response
04/23/2024
Thank you for reaching out to us. At Ticket Sales, we value our customers and would like to take the time to address our customers concerns. It should be noted that Ticket Sales is an online resale marketplace, which means we do not own or generate ticketsinstead, we merely facilitate transactions between ticket buyers and ticket sellers. Directly on our website it states, TicketSales.com is a trusted secondary marketplace. Prices set by sellers may be above or below face value.
Ticket Sales has been in contact with our customer and offered a one-time courtesy resolution in the interest of customer service. Our customer has accepted this as an amicable resolution; as such, we consider this matter resolved. If our customer has any additional concerns relating to their order, we welcome them to contact our customer service department.
Regards,
TicketSales.comInitial Complaint
04/13/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
They advertise tickets for $139 apiece. I told my granddaughter she could order them by the time it was through the bill was over $1000 and we didnt realize it until after it hit my bank account and they refused to give us any help and did not make it clear on the order form that it was over $1000. It made it look like it was like a $350 purchase and by the time it was done and went through my bank it was over $1000. They refused to do anything to help us, they lied about the prices. They lied about the service fees. It was never shown on the receipt that it was for over $1000 until after it went through my bank.Business response
04/23/2024
Thank you for reaching out to us. At Ticket Sales, we value our customers and would like to take the time to address our customers concerns. Ticket Sales has been in contact with our customer and has extended a resolution in the interest of customer service. We are pleased to have reached an amicable resolution and, at this time, consider this matter resolved and closed. If our customer has any additional concerns pertaining to their order, we encourage them to contact our customer service department.
Regards,
TicketSales.comInitial Complaint
04/12/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I bought 2 tickets from what I now know is a resale site. the tickets were $120.00 each, yet I was charged $480.69, including a $111.00 service fee, that was never disclosed!! I was never informed that this was a resale website and the published price of the ticket was not accurate. DO NO BUY ANY TICKETS THROUGH TICKETSALES.COM.Business response
04/23/2024
Thank you for reaching out to us. At Ticket Sales, we value our customers and would like to take the time to address our customers concerns. Ticket Sales has been in contact with our customer and has extended a resolution in the interest of customer service. We are pleased to have reached an amicable resolution and, at this time, consider this matter resolved and closed. If our customer has any additional concerns pertaining to their order, we encourage them to contact our customer service department.
Regards,
TicketSales.comInitial Complaint
04/12/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I purchased two tickets for an event in ********** for $420. The "tickets" were emailed to me and were labeled with the event name, the venue, and a QR code. When I arrived to the event I was told the tickets were invalid. I was turned away at the door. Attempts to contact the company were unsuccessful. The box office manager at the venue who examined the tickets said that ticketsales.com is a company that should never be trusted, and that I was not the first person he met who had fake tickets from the site.Business response
04/23/2024
Thank you for reaching out to us. At Ticket Sales, we value our customers and would like to take the time to address our customers concerns. It should be noted that ************** is an online resale marketplace, which means we do not own or generate ticketsinstead, we merely facilitate transactions between ticket buyers and ticket sellers. Because customers are purchasing tickets owned and listed by individual resellers, we must ensure that our policies are fair to both parties.
In the highly rare event that we receive a report of tickets being invalid, Ticket Sales acts quickly to conduct a detailed investigation into the matter. If the customer's claim is substantiated, our 100% Money Back Guarantee ensures that the customer will receive a full refund for their order. As such, prior to receiving this complaint we opened an investigation into our customer's reported claim. At this time, the investigation is currently ongoing and we will follow up with our customer as soon as we reach a resolution.
Regards,
TicketSales.comInitial Complaint
04/12/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
ON 4/11/2024 I went on line to order tickets for **********************, to be held on April 13. I entered cal poly performing arts and Ticketsales.com came on top of my ****** search. I picked seats and ordered the tickets for $104 each with a 68 dollar service charge, surprised about the cost, but thinking I'm spending money for a good cause that it was going to support Cal Poly PAC. Then quickly after the purchase I found out that the tickets were only 20 dollars each and I had been scammed. The documents are attached to show the price on the actual website and on ticket sales.com.Business response
04/23/2024
Thank you for reaching out to us. Ticket Sales has been in contact with our customer and offered a one-time courtesy resolution in the interest of customer service. Our customer has accepted this as an amicable resolution; as such, we consider this matter resolved. If our customer has any additional concerns relating to their order, we welcome them to contact our customer service department.
Regards,
TicketSales.comInitial Complaint
04/10/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
I was lead to believe I was buying actual tickets but after completing the transaction realized that was impossible because they weren't able to be delivered immediately. Upon further investigation I realized I had been charged double the face value and an exorbitant service fee. There is no ability to reverse the order even though I don't have goods in hand. This is unethical marketing and business practices set out to totally scam the consumer.Business response
04/18/2024
Thank you for reaching out to us. We have been in contact with our customer in order to offer an amicable resolution and our customer accepted. We consider this matter resolved. If our customer has further questions regarding their order, we encourage them to contact our customer service team for assistance.
Regards,
TicketSales.comCustomer response
04/18/2024
I have reviewed the business response and accept this resolution.Initial Complaint
04/10/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I went to purchase tickets for an event and this company's website disguised themselves as the venue site and charged exorbitant fees. It was not until the confirmation email that it was revealed to not be the venue site. I chatted with customer service and they refused to issue a refund or cancelation. This was all within 10 minutes of placing the order.Business response
04/19/2024
Thank you for reaching out to us. At TicketSales.com, we value our customers and would like to take the time to address our customers concerns. We have contacted our customer and provided a courtesy resolution in the interest of customer service. As an amicable resolution has been provided we consider this matter resolved. If our customer has any additional concerns relating to their order, we welcome them to contact our customer service department.
Regards,
TicketSales.com
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
Customer Complaints Summary
1,420 total complaints in the last 3 years.
509 complaints closed in the last 12 months.