We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Fire and Water Damage Restoration

Restore Pro's USA, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Fire and Water Damage Restoration.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:05/31/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    October 21, 2023 our water heater pipe busted and flooded our garage, kitchen, laundry, and part of the living and formal dining room area. We agreed for Restore Pro's to do the restoration work. Things started great at first. They were out immediately removing walls, the water heater, and access water. As of November 7th, the laundry, and garage walls were repaired. After that the repairs stopped. They were requesting the money from the insurance so they could order and complete the other repairs. These were replacing the kitchen island, painting all kitchen cabinets, and replacing the wood floors and carpet in the living and formal dining room. We signed over the $32,085.57 that was sent by the insurance company. The insurance stated it should be fine to sign the check over, and some contractors do need the money to be able to purchase supplies and pay workers. They stated there would be a final check once repairs were done and did not recommend signing over that one until we agreed all repairs were completed. The ************* continued to promise the floors were on back order and they would be installed as soon as they came in. This started in November, he was using the holidays as an excuse. This went on into February when the sales rep informed us **** was no longer with Restore Pro's, and the owner was ***********************. We requested a call from him. ***** called stating he was unaware this job was not done and wanted to make this right. Two weeks went by and nothing was ordered and still no repairs. We sent him an email requesting our money back. He called around 3/6/24 stating he understood and we would have the money by April 15th. Still nothing. I sent emails and left voicemails to contact but no response. We sent him a certified letter on 5/2/24 requesting our money. As of today 5/31/24 still no response. We reached out to an attorney, but do not have the $5,000 they wanted to file a case. These repairs are now out of our pocket.

  • Initial Complaint

    Date:01/31/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Insurance paid my claim of ********* dollars To me to Restore Pros to Restore home that was burnt in a housefire in 2022 only 30% got done and Im not the only family thats been burned by this company in fact they are soliciting suspected victims every day.

  • Initial Complaint

    Date:04/12/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had a Electrical fire Last year in September and Restore Pro's LLC and the company did restore some work at my house and them they put new sheet rock in my garage and they bend water line goes to my water supply to my refrigerator and it touches the refrigerator and will not stay inside the wall. They took some clothes and sweaters, 6 leather jackets, 2 leather vest. I called talked the Manager and he was going to talk to his employee and I haven't hear from them, and try to call them and I leave message, they don't return your call. They didn't return my 6 leather jackets and 2 Vests, they worth $1500.00

Restore Pro's USA, LLC is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.