ComplaintsforFlagwix

• Initial Complaint

  05/21/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  Bought 8 fan flags and was charged the same day (May8th,2024). Was sent an email to confirm my purchase and they were working to get the order processed, then got another email that my flags would be shipping soon. Than the next email I got a tracking number and was told to check for updates within the next 24 hours. That was on May 10th and the tracking said the label was created and would update me when **** receives the package. I have checked the Tracking number everyday and it says the same thing and this is now May 21. On the tracking number it says the package is in *******,**. I have tried to call the number listed on their website which is a Chicago number but all it does is ring and ring. I have also emailed them numerous times and get no response! This has to be a scam and I just want my money back

  Customer response

  05/28/2024

  I still dont know how they get away with this! All the ads they have out and the customer service they talk about. Its a **** scam and I have been trying to just get my money back! Here is the latest I received today. How can they use **** this way???

  Business response

  06/03/2024

  We received order #FLW359476 of 8 flags from the customer on May 9, 2024. We would like to explain a bit about why production and delivery times are so long. To ensure that the products delivered to customers always have the best quality, we only proceed with production after the customer paid successfully. Production time will take from 5 to 7 days, if the order volume is small, the time will be shorter. Regarding shipping time, although we have tried to urge the shipping company, it will still take 7 to 10 days, depending on weather conditions and the area where you live. 
  
  Order was delivered in or at the mailbox at 12:01 pm on May 30, 2024 in *******, MI *****. Although we always try to arrange for customers to receive goods as soon as possible, the shipping process Shipping is affected by many different factors so it is difficult for us to control the entire process.
  
  At the same time, we also previously sent incorrect package tracking information to customers, leading to erroneous update information and making customers more worried. We are very sorry for this incident.
  
  Now the package has been delivered successfully, and we have not received any further feedback from them, which means the customer has received the goods.
  
  If there are any other problems, please contact us via email so we can resolve them as soon as possible.
  
  Please check the attached files for more details. Thank you for your help.

• Initial Complaint

  04/15/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I purchased 2 items from Flagwix.com. On April 4th. After my purchase I received a foreign transaction fee on my credit card. I thought that was very strange. Then I received an email from Flagwix indicating my order had shipped. To my surprise and shock, my order was being shipped from ***** via a Chinese shipping company. So, my credit card had been charged by a company in ******Flagwix claims to be a U.S. based company and has several US addresses listed on their website, but I believe that is a scam. No where on their website do they indicate that you may be charged a foreign transaction fee and that your credit card may be charged by a foreign country. This is an unauthorized use of my credit card. I have not received my items yet because they are being shipped from *****. I received 2 emails from Flagwix indicating my items were being crafted and inspected and would be shipped soon. What BS. When I contacted Flagwix, they stated that because of high demand or large orders, some products may be shipped from their warehouses in various countries. More BS. If they were Flagwix owned warehouses, why am I being charged a foreign transaction fee?I have disputed the charges with my credit card company and have submitted a complaint with the Texas Attorney General. This company is not based in the ** as it claims. Had I known that or had any indication they were not, I would never have made this purchase.

  Business response

  04/26/2024

  We received feedback from customers about customers being charged international payment fees and customers being skeptical that our products were shipped from ***** and not from the **. We then explained the origin of the product, and we also asked about the international fee they were charged so we could refund them. But we haven't received any response from them so we have difficulty providing support.
  
  The current order has been successfully delivered to the customer. However, the product the customer received was a little damaged due to transportation. And because we always want to bring customers the most satisfaction, we have refunded the entire order value to customers and they do not need to return the product to us.
  
  Please check the attached refund receipt and our conversation with the customer for more details.

• Initial Complaint

  03/16/2024

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  Ordered March 7th and paid via cc. Website says 3day shipping. Order number flow ****** tracking number **** ************************** days it came from ***** and in *********** on March 14th. Not sure when I will get a 3day shipping flag? Very dissatisfied with their service and the emails sent.

  Business response

  03/18/2024

  Dear
   
  Thanks for contacting us about this issue.
   
  We want to explain to you that we can only promise 3-day delivery for certain products and only in case the customer chooses to pay the ***** shipping cost.
   
  **************************************************************
   
  Because the product you have ordered is not on the list of products available for immediate delivery, we cannot support 3-day delivery of your order.
   
  Your item departed our **** facility in *********** ** DISTRIBUTION CENTER on March 18, 2024 at 4:23 am. The item is currently in transit to the destination.

  Tracking number: 92144903589379310002929269
  Track your shipment:  ************************************************************************************

  Expected Delivery by THURSDAY 21 March 2024 by 9:00pm
   
  In all cases, we will take all responsibilities till you get it. Your patience and understanding are highly appreciated.
   
  We are immensely grateful for your time.
  Please let me know if you have any additional questions or concerns Id be happy to help!
  Best Regards,

  Customer response

  03/21/2024

  I have reviewed the business response and accept this resolution. 

• Initial Complaint

  03/14/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  After they sent me more than I ordered, which led to the need for returning items, to get refund or cancel my card. Went with refund, cost 5$ to mail it back , waiting on refund have heard nothing back.

  Business response

  03/21/2024

  Thank you for contacting us for this issue.
  
  We would like to clarify some information regarding the issue that you are reporting to BBB.
  
  We first received your email on February 17, with the email content being "Only 2 items in the package. There was 3 items listed. Please explain." However, we were unable to find the order you were referring to so we asked you to provide more information so we can assist you better.
  
  Then you don't give us any more information but just say "The bag was not sealed properly and the contents could have fallen out. Why's that my fault? You got your money and I nothing. Please explain.". We are constantly asking for more information so we can quickly find the order you are referring to and be able to assist you better. On March 13, after contacting you many times but still not receiving a response, we closed your email contact to avoid advertising spam emails from bothering customers.
  
  On March 15, we received notice from BBB that you had opened a complaint case requesting a refund. We then contacted the customer again and asked you to provide more information so we can best assist you.
  
  Up to now we have not received any further feedback from you, so unfortunately we have not been able to find the order you mentioned or provide you with further support.
  
  We are happy to assist you if you have any problems with your order. So please can provide us with relevant information by responding to our email so that we can best assist you.
  
  Many thanks for your kind understanding in advance.
  
  Best regards.

• Initial Complaint

  11/29/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  BOUGHT 2 METAL SIGNS, ONE **** AND ANOTHER *****. THEY LOOKED REALLY NICE IN THE PICTURE, LIKE SCULPTED METAL. THEY WERE $75 A PIECE. THEY ARE CHEAP, THIN PIECES OF METAL WITH A PICTURE PAINTED ON THEM. NOT WORTH MORE THAN $10 A PIECE. THEY LOOK CHEAP AND GAUDY. THE **** PICTURE IS BENT AND THE ***** IS SCRATCHED. ALL I WANT IS A REFUND.

  Business response

  11/30/2023

  
  Dear ***********************,
  
  Im sorry for the trouble youve been having with our products and service. In order to support you through this, I need some information from you. Could you please provide us with some photos of the item you received?
  
  I understand how it can be frustrating to purchase that item and not have it meet your expectations, so hopefully, we can get this sorted out for you.
  
  Thank you for your business.
  ***

• Initial Complaint

  10/19/2023

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  Ordered custom flag. Never received, said it was delivered. Trying to get ahold if anyone at this company is impossible if you can't find your order #. Terrible customer service.

  Business response

  10/19/2023

  Hello *****,
  
  I'm *****, from the Customer Support Team of ********************.
  
  In our system, we noticed that just have only order #FLW321548, ordered on September 12, 2023, for one item:
  1 x ******* Eagle Flag MLH1774Fv29 Size: Garden Flag
  
  This order was delivered ** or at the mailbox at 5:37 pm on September 25, 2023 in **********, ** *****. So have you received your order?
  
  We received your response from BBB stating that you purchased a custom flag and have not yet received it. In case you have an order other than this one at our store, please provide us with additional information related to that order so that we can assist you better.
  
  We do need a bit more information to find your order and probably well do our best to support you.
  
  We love to hear from you soon.
  Best regard.

• Initial Complaint

  10/04/2023

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I order 2 flags and have not received any response back or my purchase

  Business response

  10/19/2023

  Hello ********,
  
  We sincerely apologize for the delay in responding to you.
  
  In our system, we noticed that you have 2 orders.
  FLW323107: 1 x The Thin ********** ******* Law Enforcement American Eagle Flag THB3482GFv1 Size: 3x5 ft. Type: No Flagpole Mounting Rings
  
  This order was delivered in or at the mailbox at 4:25 pm on October 5, 2023 in *************, ** *****. And on October 5, you also responded to us that you received your flag through this email. You can review the email content through the attached image below.
  
  FLW324286: 1 x The Thin ********** ******* Law Enforcement American Eagle Flag THB3482GFv1 Size: 3x5 ft. Type: No Flagpole Mounting Rings
  
  Immediately after receiving this order, we contacted you and asked you to confirm whether your 2 orders were correct or not. In case your order is duplicated, we will help you cancel it. You have then confirmed to us that this order is a duplicate and we have also informed you that we will help you cancel it.
  
  However, the number of orders was too large and the produce department forgot to cancel this order, so we have shipped this order as normal, as a thank-you gift to you for choosing to shop at our store. This order was delivered in or at the mailbox at 4:08 pm on October 16, 2023, in *************, ** *****. So have you received this order?
  
  We've also refunded the value of order #FLW324286 to you via PayPal, with transaction ID *****************. So have you received the refund?
  
  If you have not received your refund yet, please respond to our email so we can best assist you.
  
  Many thanks for your kind understanding in advance.
  
  Looking forward to hearing from you soon.
  Best regards.

• Initial Complaint

  08/25/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  This company are are a bunch of liars. They go by many different names and they are not located in ***** or anywhere else in the **** There flags are not custom made once ordered, they are pre-printed and come from *****. Their webpage does not work and you can never track your shipment from Flagwx,com Their emails are slow and robotic.. Buyer beware. I should have read the BBB reviews before ordering because a lot of people who purchased from these individuals have been scammed. Their reviews on social media are fictitious, don't trust them!

  Business response

  07/29/2024

  Hi dear,
  Were sorry to hear about your experience and appreciate you bringing your concerns to our attention. We take feedback very seriously and want to address your points directly.
  We are indeed located in ***** and strive to operate with transparency and integrity. Our flags are designed in-house and are manufactured overseas to ensure high quality at competitive prices. We understand this process can be confusing, and were working to improve communication about it.
  We apologize for the difficulties youve faced with our website and shipment tracking. We are aware of these issues and are actively working to enhance our websites functionality and tracking system.
  If our previous communications seemed inadequate, were genuinely sorry and will work to improve our service. We regret that your experience didnt meet your expectations and would like to resolve this matter to your satisfaction. Please contact us directly at ********************************** so we can address your concerns personally and work towards a resolution.
  Thank you for your feedback, and we hope to have the opportunity to make things right.
  Sincerely,
  Flagwix

• Initial Complaint

  07/14/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I ordered a flag from this company. Their confirmation email showed the correct product. But when I received it it was different from what I ordered. I informed them of this and they told me to keep the incorrect item and if I wanted the correct one I would have to reorder and pay for it again. This was their mistake not mine and there is no way I'm paying for it a second time.

  Business response

  07/29/2024

  Hi dear,
  Thank you for bringing this issue to our attention. We sincerely apologize for the mistake with your order and any inconvenience it caused.
  We understand your frustration regarding receiving the wrong item. After reviewing your case, we have completed the refund process for the incorrect item. You should see the refund reflected in your account shortly.
  We regret that our initial response did not meet your expectations, and were working to improve our procedures to prevent such issues in the future.
  If you have any further concerns or questions, please dont hesitate to reach out to us at *********************************** We appreciate your feedback and hope to have the opportunity to better serve you in the future.
  Sincerely,
  Flagwix

• Initial Complaint

  06/04/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  april 2023 I purchased a flag it was on back order which was fine but when I got it the top is wrinkled & not smooth & the edges of the side either looks like it was sewed to tight or someone didnt know what thet were doing or they were in a hurry to fill the orders I contacted the company & have not yet to hear back from them I was gonna start ordering my flags from this company cuz purchased 1 in March 2023 & it was perfect but not this 1 I just bought April 2023 Im a lil disappointed in the ************************ service so I guess I will go with another company & give my bussiness to if flagwix is gonna be like this ty ********************

  Business response

  06/04/2023

  Hello *******************,
  
  We thank you very much for sharing and letting us know about the product problem. Can you provide us with a picture of the product you received via email so we can check it out?
  
  Im looking forward to hearing from you soon. 
  
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩