Business Profile

Flags

Flagwix

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Flagwix's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

28 total complaints in the last 3 years.
10 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:03/18/2025
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed an order as a gift on February 21, 2025. The company says it will ship within 5-7 days. The order has not been delivered as of today, March 17, 2025. I've "tracked" the item and received the following message: "No tracking info can be obtained currently due to the carrier's internet issue. Please refresh and check again later."" I've gotten this message each time I try to track the gift I purchased. This company is a scam.
Business Response
Date: 03/21/2025
We received order #********* from the customer on February 22. The tracking number shows that the package was picked up at the post office at 10:14 am on March 10, 2025 in *********, ** *****. On March 17, the customer contacted us and said that they had not received the package. We immediately updated the relevant information and kindly asked them to check if the package was received. On March 20, they replied to our email saying "The order was received.", which means they have received their order. Please check the attachments for more details. Thank you for your help.
Initial Complaint
Date:12/11/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On November 10, ******************************************************* the amount of *****. On ***** after not receiving any information I contacted customer support to inquire what the status of my order was. On ***** I was informed that the order was lost and informed that they wanted to send me another order, and would need me to confirm if I wanted a replacement. I answered back stating that if it was not going to arrive in a timely manner (prior to Christmas) I wanted a refund. In response the company just went a head and stated they sent out a replacement. I received an email on the December 1st stating that the replacement would be shipped out the following day. As of December 11th the item has not shipped, but they have created a label. I have recontacted the company requesting a refund but believe I am now being ignored.
Business Response
Date: 12/25/2024
We received this order on November 10, 2024 @ 7:12 pm, for 1 x Christmas Half Fan ************************** Non-Pleated Fan Flag TQN3755FL - 3x6 ft, 1 Pack.
The customer first contacted us on November 26th to inquire about the estimated delivery time for their order, which was intended as a Christmas decoration. Upon checking, we found that their original order had been lost in transit. We immediately offered to send a replacement, and the customer asked, Will this replacement arrive in time for me to use it this season or will it take a few weeks?
Believing the replacement could still arrive in time for Christmas, we assured them we would prioritize production and ship it as quickly as possible. Throughout the process, the customer contacted us frequently for updates, and we provided information promptly to ease their concerns.
On December 10th, they requested a refund, fearing the replacement wouldnt arrive in time due to a lack of shipping updates. We explained that delays in order status updates were caused by the high volume of shipments during the holiday season and assured them the item would arrive soon. The replacement was delivered on December 16th, in time for Christmas.
However, the customer then requested to return the product, claiming it had been sent without their confirmation, despite our prior communication about the estimated delivery time and their lack of response to it. When we asked why they wanted to return the item, especially since it had arrived before Christmas, they declined to answer.
As per our return policy, we can only accept returns for defective or damaged products. Unfortunately, their request does not meet these criteria. Nonetheless, we offered a 20% refund as a goodwill gesture, allowing them to use the product for their upcoming holiday decorations. The customer declined this offer and insisted on a full refund.
We hope they understand that the original lost package was beyond our control and that producing and shipping the replacement came at a significant cost to us. We believe the solution offered was reasonable and request their feedback to help us resolve this matter.
Please check the attached files for more information.
Thank you for your help.
Customer Answer
Date: 12/26/2024
I am rejecting this response because:
As shown in there own communications I never agree to a replacement and was already dissatisfied with the fact the there was no communication over the lost shipment
When this company offered to ship a replacement I asked a question about how long it would take to arrive. They never answered that question and instead shipped a replacement without my say so. They then told me that they would rush the replacement and ship it out the next day, which again did not happen.
An item that I had ordered in the middle of November to display during the Christmas season did not arrive until a week before Christmas. So being disappointed with this company and their customer service I requested a full refund which they have denied. In addition the picture of this item shows a lighter flag and the flag I received is grey.
Business Response
Date: 01/05/2025
After receiving feedback from customers about the flag being a different color than the illustration, we immediately contacted them to ask more about the problem they encountered so that we could support them better. However, we have not received any further feedback from them so we have not been able to specifically check what the problem is and come up with a reasonable solution. We are very willing to support customers if the product really has a problem and we need their feedback to be able to continue to handle this issue.
Customer Answer
Date: 01/06/2025
I never received a response from the business regarding my complaint
Customer Answer
Date: 01/10/2025
I am rejecting this response because:
I never received a response from the business
It should also be noted that a left a review of their website with negative ratings explaining the issues I had with customer service. This review was never published. In fact if you look at their reviews they only publish positive ones. However, there are multiple BBB complaints concerning this company.
Initial Complaint
Date:09/25/2024
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 9/14 I ordered 2 lg pre-printed political banners. (approx 3 ft by 5 ft) I asked for an expeditded delivery, at my expense. Two days later I received an email, stating processing, creating, assembling and delivery would take up to 3 weeks. SEE attached docs. I immediately sent an email cancelling my order. After NO response, I sent another the next day. All within a couple of days of my original order. I've subsequently challenged the charge with American Express, as well as follow up emails to the company. I ordered similar merchandise from another company, and received it the next day! The similar merchandise arrived in 4.5 ft tall 5x5 inch boxes, whereas the package arriving from FLAGWIX many days later (same price $150+) ) was in a small ziplock type bag. Two T-shirts size! The quality isn't my complaint. The cancel request is!
Business Response
Date: 10/25/2024
We received order #********* on September 14th. The production and delivery time was clearly stated throughout the ordering process and after successful payment, it was also clearly stated in the order confirmation email. On September 17th, we received a request to cancel the order from the customer. As per our policy, "Change and Cancellation requests are only allowed within 12 hours of placing the order." At the time of the cancellation request, the order had already been handed over to the shipping company and unfortunately, we were unable to support the customer's cancellation request. We then continued to update the order until it was reported as successfully delivered. The customer immediately returned the package to the address on the shipping label without contacting us. As per our policy, "Please contact our Customer Service ******************* to get the return address before you make any decision. We will NOT take any responsibility for any return package without confirmation letter or notice from us." After receiving the information that the customer returned the package, we explained many times that we would not receive the package because the address they returned the package is not our address. We have also offered other solutions for them to consider, but up to now, we have not received any response from them. We hope the customer understands that we are also trying our best to resolve this issue as soon as possible, so we hope they can reply to the email and cooperate with us to handle this issue in the most optimal way.
Customer Answer
Date: 10/25/2024
I am rejecting this response because:

As stated in my original complaint - the FIRST communication received from FLAGWIX regarding the processing of my order Sept 14th was 2 days later. Sept 16th.It contained an explanation of the product production and shipping time to be almost 3 weeks. I immediately (within 12 hours) sent an email and a follow up email to FLAGWIX. My email stated, I was unaware it would take 3 weeks to receive the product and it would not work for my needs. In addition, please cancel my order and refund the payment.
As much as FLAGWIX would like to believe they communicated the production and delivery times "throughout the ordering process", this is disingenuous.
Today, if a customer were to research their online ordering page, in the fine print, it all but states ALL SALES ARE FINAL. There are NO methods of returning products not wanted, but only if defective.

I did not accept their delivered product, I refused it and returned it to the address on the package. The return tracking number clearly exhibits received and accepted by their business.
Customer Answer
Date: 11/10/2024
This (SEE BELOW) is the email received from Flagwix. Once the credit of 50% ($76.95) is received, I will consider this matter closed.
*****

****** *********
Oct 1, 2024, 00:50 PDT
Dear *****,

We sincerely apologize for the delay in assisting you.

We truly appreciate your patience as we work through this issue together. Our goal is to support you as best we can and clarify any misunderstandings that may have occurred.

First, we want to apologize for any frustration you may have experienced regarding your cancellation request. Our standard policy allows cancellations within 12 to 24 hours of placing an order, and we always strive to accommodate requests whenever possible. Unfortunately, by the time we received your request, your order had already been processed and handed over to the shipping company, which made it impossible for us to cancel or hold it back.

Secondly, we completely understand how confusing the return process can be. It’s our priority to make this as smooth as possible for our customers. That’s why we ask customers to reach out to us before returning a product—this helps ensure that the package is sent to the correct address. The address where the package was sent (**** ****** **** ********* ** *****) is not our return facility, and it’s highly likely that the package was not forwarded to us. Our return facility is actually located at **** ******* **, *** ******** TX *****, as stated in our return policy. This policy is in place to avoid situations like this, where the package may be lost or not reach us.

We are genuinely committed to resolving this matter in a way that is fair to you. We can offer you two options:
50% Refund: As a gesture of goodwill, we can provide you a 50% refund of the total order value.
Free items: We will send you a new package with the design of your choice at no extra cost. We have some exciting new designs for the upcoming holiday season that you can choose from to add a festive touch to your home.
We hope one of these options works for you, and we are happy to proceed with whichever solution you prefer. Please let us know your decision, or if you have any other suggestions, feel free to share them with us.

Thank you again for your understanding and for giving us the opportunity to make things right.
Warm regards,
********
Customer Answer
Date: 11/11/2024
I am rejecting this response because:
I’ve never heard of “******”, much less filed a dispute with them. Flagwix was compensated by my creditor American Express. $153.90!

Customer Answer
Date: 11/11/2024
Thank you, for the opportunity to add comments to this dispute.

The (2) goodwill offers of "settling this claim" from this company are DISENGENOUS!!
I accepted their offer, and responded to their email.

Please SEE the screen shots of their correspondence.
FLAGWIX has FULL payment of $153.90, AND their product returned to the original shipping address. The consumer (myself) is left with nothing.
Initial Complaint
Date:05/21/2024
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Bought 8 fan flags and was charged the same day (May8th,2024). Was sent an email to confirm my purchase and they were working to get the order processed, then got another email that my flags would be shipping soon. Than the next email I got a tracking number and was told to check for updates within the next 24 hours. That was on May 10th and the tracking said the label was created and would update me when **** receives the package. I have checked the Tracking number everyday and it says the same thing and this is now May 21. On the tracking number it says the package is in *******,**. I have tried to call the number listed on their website which is a Chicago number but all it does is ring and ring. I have also emailed them numerous times and get no response! This has to be a scam and I just want my money back
Customer Answer
Date: 05/28/2024
I still dont know how they get away with this! All the ads they have out and the customer service they talk about. Its a **** scam and I have been trying to just get my money back! Here is the latest I received today. How can they use **** this way???
Business Response
Date: 06/03/2024
We received order #FLW359476 of 8 flags from the customer on May 9, 2024. We would like to explain a bit about why production and delivery times are so long. To ensure that the products delivered to customers always have the best quality, we only proceed with production after the customer paid successfully. Production time will take from 5 to 7 days, if the order volume is small, the time will be shorter. Regarding shipping time, although we have tried to urge the shipping company, it will still take 7 to 10 days, depending on weather conditions and the area where you live.

Order was delivered in or at the mailbox at 12:01 pm on May 30, 2024 in *******, MI *****. Although we always try to arrange for customers to receive goods as soon as possible, the shipping process Shipping is affected by many different factors so it is difficult for us to control the entire process.

At the same time, we also previously sent incorrect package tracking information to customers, leading to erroneous update information and making customers more worried. We are very sorry for this incident.

Now the package has been delivered successfully, and we have not received any further feedback from them, which means the customer has received the goods.

If there are any other problems, please contact us via email so we can resolve them as soon as possible.

Please check the attached files for more details. Thank you for your help.
Initial Complaint
Date:04/15/2024
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased 2 items from Flagwix.com. On April 4th. After my purchase I received a foreign transaction fee on my credit card. I thought that was very strange. Then I received an email from Flagwix indicating my order had shipped. To my surprise and shock, my order was being shipped from ***** via a Chinese shipping company. So, my credit card had been charged by a company in ******Flagwix claims to be a U.S. based company and has several US addresses listed on their website, but I believe that is a scam. No where on their website do they indicate that you may be charged a foreign transaction fee and that your credit card may be charged by a foreign country. This is an unauthorized use of my credit card. I have not received my items yet because they are being shipped from *****. I received 2 emails from Flagwix indicating my items were being crafted and inspected and would be shipped soon. What BS. When I contacted Flagwix, they stated that because of high demand or large orders, some products may be shipped from their warehouses in various countries. More BS. If they were Flagwix owned warehouses, why am I being charged a foreign transaction fee?I have disputed the charges with my credit card company and have submitted a complaint with the Texas Attorney General. This company is not based in the ** as it claims. Had I known that or had any indication they were not, I would never have made this purchase.
Business Response
Date: 04/26/2024
We received feedback from customers about customers being charged international payment fees and customers being skeptical that our products were shipped from ***** and not from the **. We then explained the origin of the product, and we also asked about the international fee they were charged so we could refund them. But we haven't received any response from them so we have difficulty providing support.

The current order has been successfully delivered to the customer. However, the product the customer received was a little damaged due to transportation. And because we always want to bring customers the most satisfaction, we have refunded the entire order value to customers and they do not need to return the product to us.

Please check the attached refund receipt and our conversation with the customer for more details.
Initial Complaint
Date:03/16/2024
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Ordered March 7th and paid via cc. Website says 3day shipping. Order number flow ****** tracking number **** ************************** days it came from ***** and in *********** on March 14th. Not sure when I will get a 3day shipping flag? Very dissatisfied with their service and the emails sent.
Business Response
Date: 03/18/2024
Dear

Thanks for contacting us about this issue.

We want to explain to you that we can only promise 3-day delivery for certain products and only in case the customer chooses to pay the ***** shipping cost.

**************************************************************

Because the product you have ordered is not on the list of products available for immediate delivery, we cannot support 3-day delivery of your order.

Your item departed our **** facility in *********** ** DISTRIBUTION CENTER on March 18, 2024 at 4:23 am. The item is currently in transit to the destination.
Tracking number: 92144903589379310002929269
Track your shipment: ************************************************************************************
Expected Delivery by THURSDAY 21 March 2024 by 9:00pm

In all cases, we will take all responsibilities till you get it. Your patience and understanding are highly appreciated.

We are immensely grateful for your time.
Please let me know if you have any additional questions or concerns Id be happy to help!
Best Regards,
Customer Answer
Date: 03/21/2024
I have reviewed the business response and accept this resolution.
Initial Complaint
Date:03/14/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
After they sent me more than I ordered, which led to the need for returning items, to get refund or cancel my card. Went with refund, cost 5$ to mail it back , waiting on refund have heard nothing back.
Business Response
Date: 03/21/2024
Thank you for contacting us for this issue.

We would like to clarify some information regarding the issue that you are reporting to BBB.

We first received your email on February 17, with the email content being "Only 2 items in the package. There was 3 items listed. Please explain." However, we were unable to find the order you were referring to so we asked you to provide more information so we can assist you better.

Then you don't give us any more information but just say "The bag was not sealed properly and the contents could have fallen out. Why's that my fault? You got your money and I nothing. Please explain.". We are constantly asking for more information so we can quickly find the order you are referring to and be able to assist you better. On March 13, after contacting you many times but still not receiving a response, we closed your email contact to avoid advertising spam emails from bothering customers.

On March 15, we received notice from BBB that you had opened a complaint case requesting a refund. We then contacted the customer again and asked you to provide more information so we can best assist you.

Up to now we have not received any further feedback from you, so unfortunately we have not been able to find the order you mentioned or provide you with further support.

We are happy to assist you if you have any problems with your order. So please can provide us with relevant information by responding to our email so that we can best assist you.

Many thanks for your kind understanding in advance.

Best regards.
Initial Complaint
Date:11/29/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
BOUGHT 2 METAL SIGNS, ONE **** AND ANOTHER *****. THEY LOOKED REALLY NICE IN THE PICTURE, LIKE SCULPTED METAL. THEY WERE $75 A PIECE. THEY ARE CHEAP, THIN PIECES OF METAL WITH A PICTURE PAINTED ON THEM. NOT WORTH MORE THAN $10 A PIECE. THEY LOOK CHEAP AND GAUDY. THE **** PICTURE IS BENT AND THE ***** IS SCRATCHED. ALL I WANT IS A REFUND.
Business Response
Date: 11/30/2023

Dear ***********************,

Im sorry for the trouble youve been having with our products and service. In order to support you through this, I need some information from you. Could you please provide us with some photos of the item you received?

I understand how it can be frustrating to purchase that item and not have it meet your expectations, so hopefully, we can get this sorted out for you.

Thank you for your business.
***
Initial Complaint
Date:10/19/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Ordered custom flag. Never received, said it was delivered. Trying to get ahold if anyone at this company is impossible if you can't find your order #. Terrible customer service.
Business Response
Date: 10/19/2023
Hello *****,

I'm *****, from the Customer Support Team of ********************.

In our system, we noticed that just have only order #FLW321548, ordered on September 12, 2023, for one item:
1 x ******* Eagle Flag MLH1774Fv29 Size: Garden Flag

This order was delivered ** or at the mailbox at 5:37 pm on September 25, 2023 in **********, ** *****. So have you received your order?

We received your response from BBB stating that you purchased a custom flag and have not yet received it. In case you have an order other than this one at our store, please provide us with additional information related to that order so that we can assist you better.

We do need a bit more information to find your order and probably well do our best to support you.

We love to hear from you soon.
Best regard.
Initial Complaint
Date:10/04/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I order 2 flags and have not received any response back or my purchase
Business Response
Date: 10/19/2023
Hello ********,

We sincerely apologize for the delay in responding to you.

In our system, we noticed that you have 2 orders.
FLW323107: 1 x The Thin ********** ******* Law Enforcement American Eagle Flag THB3482GFv1 Size: 3x5 ft. Type: No Flagpole Mounting Rings

This order was delivered in or at the mailbox at 4:25 pm on October 5, 2023 in *************, ** *****. And on October 5, you also responded to us that you received your flag through this email. You can review the email content through the attached image below.

FLW324286: 1 x The Thin ********** ******* Law Enforcement American Eagle Flag THB3482GFv1 Size: 3x5 ft. Type: No Flagpole Mounting Rings

Immediately after receiving this order, we contacted you and asked you to confirm whether your 2 orders were correct or not. In case your order is duplicated, we will help you cancel it. You have then confirmed to us that this order is a duplicate and we have also informed you that we will help you cancel it.

However, the number of orders was too large and the produce department forgot to cancel this order, so we have shipped this order as normal, as a thank-you gift to you for choosing to shop at our store. This order was delivered in or at the mailbox at 4:08 pm on October 16, 2023, in *************, ** *****. So have you received this order?

We've also refunded the value of order #FLW324286 to you via PayPal, with transaction ID *****************. So have you received the refund?

If you have not received your refund yet, please respond to our email so we can best assist you.

Many thanks for your kind understanding in advance.

Looking forward to hearing from you soon.
Best regards.

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Flagwix is NOT a BBB Accredited Business.