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Business Profile

Foundation Contractors

Metroplex Foundation Repair

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Foundation Contractors.

Complaints

Customer Complaints Summary

  • 18 total complaints in the last 3 years.
  • 4 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:08/21/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Did foundation work on my home received a warranty and they cannot be found

  • Initial Complaint

    Date:08/18/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company did not fulfill repairs. Life time warranty and unable to get in contact for repairs

  • Initial Complaint

    Date:04/26/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In Dec 2016 I contracted with Metroplex Foundation Repair to repair the foundation of my home in the amount of $14,286.22. I was having some flooring changes made in April 2020 and contacted them again to come and check my foundation for need of adjustments before the new flooring was laid. In the fall of 2023 my flooring started warping and I called a contractor to check it out. We pulled up all of the flooring and it appears as though water is coming up from under my foundation in multiple places and it is flooding my home! I called Metroplex Foundation Repair and the number rings once and then flies to busy. I called a second number that I had and left a voicemail. After four days still no response and I called again. Same response. More rain and I have had to move all of the furniture out of my living room to higher ground! I need immediate help and cannot get anyone to answer the phone. Next week I plan to go to their office in ****** to see if it still exists! I cannot afford to pay an additional $15,000 to start over with another company. PLEASE HELP!!!!

    Business Response

    Date: 04/30/2024

    Water coming up is not us. Contact a plumber. 

    Customer Answer

    Date: 05/03/2024

    Hello. I have spoken with a plumber and have someone scheduled to come to my home on Tuesday, May 7, to do a leak detection test. From the information I gave them they do not feel as though it is a plumbing issue, but when I spoke to my insurance adjuster, she suggested that we start there in order to rule out a plumbing issue. 

    Business Response

    Date: 05/14/2024

    This is not a foundation repair issue. This is a drainage or plumbing issue which we are not associated with.

  • Initial Complaint

    Date:03/19/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have not been able to reach the company. Are they still in business? I need them to check the foundation work they did in 2017 because a problem appears to have developed with my foundation. They gave me a life time warranty on the work.

    Business Response

    Date: 03/21/2024

    We do not have a message from said customer. What issue are you having? 

    Customer Answer

    Date: 03/22/2024

    I just need a good contact number for the company so I can call them about my issue with my foundation. 

  • Initial Complaint

    Date:01/29/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We had foundation work done with Metroplex Foundation Repair and have a limited lifetime transferable warranty and trying to reach them regarding this. All numbers and information I was able to locate show out of business. Who maintains the warranty?

    Business Response

    Date: 02/13/2024

    The complaint and warranty is monitored through metrolpex. Customer needs to contact the. for ***********************.

    Customer Answer

    Date: 02/13/2024

    I am rejecting this response because:   All of the phone numbers associated with this business is disconnected. Can you please provide a contact number?

    Business Response

    Date: 02/13/2024

    Number on the contract. 

    Customer Answer

    Date: 02/13/2024

    I am rejecting this response because:   The number in the contract is disconnected. Can you please provide an accurate phone number?

  • Initial Complaint

    Date:12/12/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We tried to call company because our house is uneven again on floor and a couple of closets uneven. We have a letter of lifetime foundation repair guarantee signed by the President of the company. The phone number they gave us is not a working number not able to contact them not sure what happened. Would like to get a response from them and to do the repair that was guarantee by them. We are still making payments to them, hope they can call us and have this resolved as soon as possible. Thank you for your service. Please let us know anything related to our complaint.

    Business Response

    Date: 01/17/2024

    We do not show where the customer has attempted to reach us. We apologize for any misunderstanding.

  • Initial Complaint

    Date:09/28/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Had foundation work done in 2020 and was given a lifetime warranty. We sold house this summer and had a structural engineer come out to look at homes foundation. The report said that house was never actually lifted and leveled. I called company many times and nobody answered. The point of contact person **** brought with metroplex foundation said he no longer works for company and cannot help. This company does not stand by their work or their warranty! Beware and Do not use them.

    Business Response

    Date: 09/28/2023

    No refund can be given. Cistomer does not even own the house. She has not reached out prior or sent in the engineer report. 

    Customer Answer

    Date: 09/28/2023

    I have reviewed the business response and accept this resolution. 

  • Initial Complaint

    Date:07/25/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We had house raised, foundation repair October 2019 and we have a ********* Limited Lifetime Foundation Repair. We paid over $10,000 More cracking and settling 12- 16 months later . Called numbers we had. None of those numbers working.. After some heavy rain in 2022, more settling and doors close now. Some cracks have closed. Wanted to talk to someone, but never hot anyone so far 2023

    Business Response

    Date: 07/25/2023

    If heavy rain made cracks close it means the ground was not watered enough. Maintenance has not been sufficient enough which is indicated by customer stating the rain made the gaps close. 

  • Initial Complaint

    Date:02/19/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Company fails to return phone calls and emails. Has not honored lifetime warranty on foundation work. Several problems with work done incorrectly or not sufficiently.

    Business Response

    Date: 02/21/2023

    Home needs to be mudjacked inside, customer was explained this a few years ago when she purchased property. Unsure how it was insufficient, homes shift concrete pressed piers are no exception and need adjustments in the future. To claim it was done incorrectly or insufficiently when she was not the original homeowner that paid to have the work completed and did not see the before and after is not accurate.

    Customer Answer

    Date: 02/22/2023

    (The consumer indicated he/she DID NOT accept the response from the business.)
    I have been trying to reach the company about the work done more recently and about adjustments and have not had a reply to my emails or phone calls.

    Business Response

    Date: 02/22/2023

    Customer messaged us, we replied. Needs mudjacking which we do not offer. Customer needs mudjacking and 3rd party engineer report stating what they wish to have completed. We do not accept bids from any foundation companies only a licensed engineer.

    Customer Answer

    Date: 02/23/2023

    (The consumer indicated he/she DID NOT accept the response from the business.)
    This company has not replied to me in three years. Again I have more recently tried to reach out to them regarding the work and adjustments on the piers they installed and they have not go back to me! Nothing about mudjacking! I have no idea what that is and that is not what I am reaching out about!

    Business Response

    Date: 03/06/2023

    **** we responded, customer did not like that answer. We can not go back in time 3 years we can only move forward. Customer needs mudjacking.

    Customer Answer

    Date: 03/11/2023

    (The consumer indicated he/she DID NOT accept the response from the business.)
    I have not had a return phone call from this company yet. They have only replied through the bbb. They have not been to the home in 3 yrs. Certain piers they installed need adjustment due to settling not mudjacking and this has been confirmed by other professionals who have recently been at the home to inspect.

  • Initial Complaint

    Date:08/29/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date 4-16-16 Amount $6,800 cash With a lifetime Warranty I have attempted calling several times and reached out to a cell # give to me by there office, contact person Jake I left him several messages and no response I would like them to respond to our calls, we had remodeled the inside of our home and now we have cracks again in the front of our house. If they cannot resolve this problem, then we would like our money back.

    Business Response

    Date: 10/21/2022

    Business Response /* (1000, 5, 2022/08/30) */ We do not show any calls from customer, Jake had left the company over 2 years ago.

Metroplex Foundation Repair is NOT a BBB Accredited Business.

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