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Business Profile

Foundation Repair

Bedrock Foundation Repair, LLC

Headquarters

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BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:11/16/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They did the work that they stated. I have requested multiple times a drawing of where they have put all of the piers. It has been a one sided conversation. I have not received a phone call back stating anything about providing this. After the outside was done, then I found out I needed 5 more inside. That was not in the original proposal. They also put piers under a 3 sided structure that uses the side wall of my house but is not attached. to the house. Why? I ended up paying for piers that were not needed. I did not think this through before the work begin. Also not having any drawing hindered my thoughts on what was actually being put in. If they want to issue a partial refund they may contact me.

    Business Response

    Date: 03/22/2023

    Business Response /* (1000, 7, 2022/12/06) */ to whom it may concern: Bedrock did work at 202 Cedar View, in Rockwall, Texas in May, 2022. The work was done professionally, and the initial inspection was accurate. Our production supervisors would have mentioned it when they performed the work, if there were other areas of concern. The work was done ALL THE RIGHT WALL, and THE FRONT HALF OF THE LEFT WALL. In July, 2022, we inspected the property and found another area needed repair, not connected to the original work: MIDDLE OF THE FRONT WALL THAT IS RIGHT OF THE FRONT DOOR ABOUT 18 FEET ONLY. Bedrock will honor our warranty on all piles installed. If the owner requests another inspection, we will do so and explain further. There was nothing missed on the first inspection, and we have no control on other areas of the structure. Consumer Response /* (3000, 9, 2022/12/06) */ (The consumer indicated he/she DID NOT accept the response from the business.) I am not having an issue with the work done. My issue is that you can not or will not provide drawings of where the piers were placed. Also the piers of a free standing structure that should not of been installed. Those were a waste of time and money. That is why a drawing would of prevented that issue. Business Response /* (4000, 13, 2023/01/02) */ ***Document Attached***

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