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Business Profile

Foundation Repair

Cornerstone Foundation Repair

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Foundation Repair.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:10/20/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On October 18, 2019 we paid Cornerstone Foundation Repair to come out to our home. They fixed the foundation for $4275. We have had more foundation issues with our home including our garage. We asked them to come out. Loki ***** with Cornerstone Foundation Repair arrived and as we talked indicated that we would need to pay $300/pier when the lifetime warrantee said it would be $200 pier. He refused to take measurements in the garage where he said there were visible signs of foundation problems. Each of the other foundation companies took measurements of the garage. Loki then refused to provide a proposal. He claimed we would need an engineer report first, but when he came out the first time, this was not required to provide a proposal. We had 3 other foundation repair companies come out and all provided a proposal without requiring an engineer report, but they all said that they would have an engineer come our as part of the cost. Not only was the representative, Loki *****, from Cornerstone Foundation Repair, unwilling to give us a proposal but he became dismissive, rude, and disrespectful. He addressed my concerns with demeaning responses. He does not even follow the advertised website promises--see attached document--which notes that Cornerstone Foundation Repair will provide a proposal to a person's email by the time they leave. We have waited for over 2 weeks and Cornerstone refused to provide a proposal.

    Business Response

    Date: 11/06/2023

    On October 5, 2023, Cornerstone inspected the foundation at **** ******* *****, *****, TX. It was discovered that the interior of the home, where we have never worked, has settled. It was recommended to the homeowner to engage with an independent engineer for guidance.  It has yet to be determined, what, if anything, should be done to our previous work. As a side-note, it should be understood that in Texas, an independent engineer report is required before any work can be started. I have never provided a proposal for any additional work or pricing to adjust any of the previous work. Cornerstone is still willing to follow the advice of a mutually agreed upon structural engineer in accordance to our terms signed by the homeowner, I provided the documentation for the previous work at we finished In November 2019. Please note that an independent engineer made those recommendations in 2019 and followed up with a final report that reads all of our work is done based on his specifications. Please also know in our agreement that the client has signed reads we’re not responsible for any areas where we did not work or previously instal peers.


Cornerstone Foundation Repair is NOT a BBB Accredited Business.

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