Business ProfileforPilot Freight Services

This complaint is for Pilot Freight Services. On 11/28/2021 we purchased a Gun Safe from Sam's Club and they use Pilot Freight Services for shipping. I received an email on 11/29/2021 showing that it had shipped and my estimated delivery date was 12/08/2021. I received an email from "************@pilotdelivers.com" and a Pilot tracking # XXXXXXXXX with instructions to schedule my delivery. When I click on the link, it shows that "online appointment scheduling is not available for this shipment at this time. Please try again later." (I have tried many times, getting the same response) I called the number they gave and have had no luck with that either. They usually cant find the order by their tracking # and/or give me someone else's name and then have to search. When they eventually locate mine, I get the same response, "We cant give you a date at this time." They also cant tell me where my package is that was supposedly picked up by them on 11/30/2021. After many emails and phone call attempts, we still have not received our item and Pilot cannot give us any idea of where it is or if/when it will arrive. It is now 1/11/2022 and I still have not received my item or a response from Pilot as to when it will arrive. I would like my item delivered to me ASAP.