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Business Profile

Furniture Stores

Bailey's Furniture

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Furniture Stores.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/07/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Paid cash for a couch and loveseat you only fell card **** on all four arm rest we have call the store several times no solution they keep saying they are emailing ****** furniture store to get the arm rest replace but nothing has happened would .

  • Initial Complaint

    Date:12/05/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a living room set from this company in March 2022. While purchasing the furniture ******, the salesperson, told us the furniture was real leather. The couch started peeling (obviously not real leather)! I reached out to the store about my issue and spoke to ******. ****** told me he was looking into the issue and would call me back. I didn't hear from him for 3 weeks so I reached out again. ****** told me he had discussed the resolution with someone on the team and would call me back shortly with an answer. Another week passed and no call from ******. I called the store and talked to the original salesperson, who politely hung up in my face when asked if I could speak to a manager. So now I have a 2-year-old couch that was over $3,000 with peeling fabric and no one will fix the issue. I purchased a protection plan with the furniture, but their protection only covers accidents. This is no accident, the furniture is poor quality and not leather, as I was originally told. I feel I was misled by purchasing this furniture of such poor quality. I would like a refund or at the least, the couch to be repaired.

    Business Response

    Date: 01/13/2023

    We have decided to provide the customer with store credit of the item the items cost. We are hoping this helps resolve the issue and are truly sorry for any inconvenience this may have caused.

Bailey's Furniture is NOT a BBB Accredited Business.

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