ComplaintsforLebco Industries

• Initial Complaint

  08/22/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  August 21, 2021 my husband and I purchased two Edie Duo reclining sofas. We were told we would have them by December 2021. Sofas never arrived and we continually asked the store manager, Kevin Sorrels for an update with no reconciliation. In May were told that they could not find the sofas but that they had to be between Dallas and Arkansas. In June we get a phone saying we need to set up delivery. Delivery was set up for July but sofas came damaged. We called customer service the day they were delivered and they sent a tech out. The Tech noted many deficiencies in the material, the build of the product and the use of the batteries. Two week later received a call that they were picking up the sofas. I asked what was going to happen because we had not heard from anyone since the tech. Yolanda Ludd said that manager needed to see them. They took the sofas on July 23. A week later the repair Manager said they were keeping the sofas for two-three weeks. I asked what they were going to do and if all the issues were going to be addressed. Some of the issues he did not know about. I reached out to Michele M******, Customer Service Manager because that's who I was told I needed to deal with. I have requested a refund but was told no. We are now past the 3 week mark and still no sofas and no word from anyone. It has now been over a year since we ordered these sofas and at this point we just want a refund so that we can proceed with buying furniture for our family.

  Business response

  10/10/2022

  Business Response /* (1000, 5, 2022/08/23) */ The 2 sofas arrived within the time frame that the customer was given to special order furniture. The furniture needed small adjustments those were made and the furniture has been ready for redelivery for several weeks but the customer keeps refusing to schedule delivery. There were no manufacturing defects and all adjustments have been made. They can be delivered as soon as the customer calls to schedule delivery. Consumer Response /* (3000, 7, 2022/08/23) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do not accept the business response because this is false information. I have the documentation (phone messages and emails) to back up my complaint. Such a shame that a company would blatantly lie and want to leave the consumer out to dry. Business Response /* (4000, 9, 2022/08/24) */ Lebco's position in the matter remains the same as the initial response given Consumer Response /* (4200, 13, 2022/08/25) */ (The consumer indicated he/she DID NOT accept the response from the business.) On August 21, 2021 we put a deposit for two couches with La-Z-Boy Cedar Park, TX. Page 2 of the Sales Invoice States 25-42 weeks for delivery. Despite the fact that Kevin Sorrels, Store Manager said it would be December 2021. Forty two weeks from August 21, 2021 would be June 11, 2022. On June 21, 2022, Kevin called to say our couches were found (yes, found because the week before he said they were lost and could not be found) and we needed to make final payment in order to set up delivery. This is past the 42 weeks. We paid the balance on June 21, 2022 and delivery was set up for July 12 (that was the first available option Yolanda Ludd gave us). The sofas arrived damaged. Defects in material on both couches. One leg off center so that the top could seen, one leg chipped, material on the bottom did not cover all the wood and the way it was stapled to the bottom part of the black liner was showing on the front of one of the couches. The batteries given would charge but the sofas would only go up and down 3-4 times and then stop. This was happening on both couches. The tech came out and took pictures and wrote up his report. I then received a call from Yolanda Ludd stating that the sofas needed to picked up so the manager could look at them. The upholstery shop manager called to tell me it was going to be 2-3 weeks before I would get the couches back. I had to ask him myself what was being done. He did not respond to all the items we had reported. In that time I began to email Michele Mauldin about my concerns. Three weeks went by and I heard nothing. On August 16, 2022 Yolanda Ludd left me a couple of messages that I could not respond to. On August 17 I called Ms Ludd and left a Voicemail. I said I needed the items that were repaired emailed to me. Ms Ludd called me back and said that she could tell me what was done by the upholstery shop over the phone. I explained that at this point I needed it in writing. She said she would email Michele Mauldin. My fear was I would get the couches back and all items would not be addressed and I did not want to go through this again. Ms Mauldin said she could not tell me what was done. I did not understand why the shop manager could not provide a list. I finally did get a list from Ms. Mauldin which confirmed my fears that all items were not addressed. I emailed her back and asked about all the items. Ms Mauldin assured me in the emails that all were addressed. On Friday, August 19, 2022 I spoke with Yolanda Ludd to set up redelivery. This was 3 days (not weeks) from the time Ms Ludd reached out to inform me that the couches were ready for redelivery. Redelivery was set up for this Saturday, August 27, 2022. The Business response to me is inaccurate. All of what I stated above is documented. I will attempt to upload receipts, emails and transcribed phone messages and phone call lists. I have spoken with the BBB and if the file is too large then I will send by certified mail.

• Initial Complaint

  08/16/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  My wife and I are 46 years old and 45 years old respectively. We've been successful thus far, and reasonably frugal with our funds over the years. We are raising two boys, and putting our oldest through college with no financial aid/support. Other than an EZ chair early in our marriage, until January 2022, we never owned a brand new couch, always using hand-me-downs, second hand, or scratch and dent purchases. Finally in January we found ourselves in a situation where we were comfortable making our first full living room furniture purchase. We purchased two EZ chairs, a really nice couch, a big chair, and an ottoman. The ottoman was not a stock item, so we decided to go ahead and order it with a quoted delivery time of 3-6 months, with a comment that 4-5 was the usual delivery time. We have all the rest of the furniture, so it's not a big deal, right? Well, try and get some service after the deal, and let me know how that goes for you. My wife reached out in June (~5 months), and the said the piece was done, and it would be delivered around July 8th to the local store. We never got a call. THEY WILL NEVER CALL YOU. After we reached out, we were told it would be another week. After another week, they said they couldn't inquire about it being shipped for 30 days. Again, we have to call to get every update - they NEVER call you unless you demand a return call. Fast forward to 8/1 - my wife and I have reached out multiple times and the issue has not been resolved. We spent more than $5000 on this full purchase, and have had zero resolution. Our order # is XXXXXMMTBLA.

  Business response

  10/27/2022

  Business Response /* (1000, 7, 2022/09/09) */ The ottoman has arrived. The customer was contacted and the customer has taken possession of the ottoman. Consumer Response /* (2000, 9, 2022/09/12) */ (The consumer indicated he/she ACCEPTED the response from the business.) No apology was offered by store employee nor la z boy corporate staff as I picked up the Ottoman.

• Initial Complaint

  06/27/2022

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  Placed an order for 4 pieces of furniture on July 20, 2021 from La-Z- Boy FM 1960 store location in Houston. Invoice # XXXXXBBPRYQ. Lebco Industries is the franchise owner of this store. "Contract" states that furniture to be delivered in 25-42 weeks. 42 weeks was May 10, 2022. We have been inquiring about our furniture since early to mid April as we closed on our new house at end of April and have no living room furniture. La-Z-Boy dba Lebco Industries has not been able to tell us where our furniture is. The store manager of FM 1960 store in Houston told us on May XX XXXX that our furniture was "on a truck going from Arkansas to Dallas warehouse". That was 27 days ago. Now store manager does not return our calls and when I showed up at the store yesterday she told me she doesn't know where are furniture is, can't help us and won't give me a number for next level manager. She was rude, short with me and had no good excuse for not returning my calls. Short of getting an attorney and suing them (which we're looking into). We don't know what else to do ? Please help !

  Business response

  08/22/2022

  Business Response /* (1000, 7, 2022/07/14) */ We as a company are aware that this can be frustrating for customers when the supply chain issues, shipping delays and many other concerns are causing long delays for customers and lack of information for the retailers. We do apologize if the customer was made to feel that their order was not important to us, as we are trying very hard to get everyone's furniture as quickly as possible. We were able to deliver Mr. ******'s furniture on 06-30-2022.

• Initial Complaint

  06/25/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I bought 2 upholstered chairs from Lazy Boy (Sugar Land, TX) and after being in my home for 6 days the frame of one broke and wood, screw and all was on the floor. My 97 year old mother (weighing 140 lbs) was sitting in the one that the frame broke. These chairs were $1600 each. I wanted them to pick them up and refund total amount paid due to the mishap and possible future mishaps of injury. They WOULD NOT. Very rude by customer service and was told that was a contract I signed. My 3 days had passed and they would repair and return. They did, but now one is in a spare bedroom and the other is not being used either.

  Business response

  09/27/2022

  Business Response /* (1000, 10, 2022/08/03) */ The customer was made aware at the time of purchase that there was a 10 day return policy. The customer called after the 10 days. They were very adamant that both chairs were broken down and not working. We explained that we were willing to pick them up and correct whatever issues that they had at No Charge but the customer refused. They waited a few days to talk to the manager but they refused service at that time again. A couple of weeks later the customer agreed to have the chairs picked up to see what the issues were and how they could be corrected. One chair had no issues and operated as built and designed. The other chair did have a part that needed to be replaced. It was replaced and sent back to the customer on 06-11-2022 in like new working condition. The customer has not contacted us since that time. The chairs are built and operate as designed and shown on the showroom floor. Refund would not be possible at this time. Consumer Response /* (3000, 12, 2022/08/04) */ (The consumer indicated he/she DID NOT accept the response from the business.) The 10 day period is understandable, however I only had the new chair in my possession for 6 days after delivery. Why would I send it back when the 10 days had lapsed before I even had possession of tthe chair? You act like me free service when, in fact, I had paid for service protection. You gave me nothing but what I had already paid for. Who ever heard of a $1600+ chair wood frame breaking after 6 days. RESOLUTION UNACCEPTABLE. Business Response /* (4000, 14, 2022/08/05) */ The customer did not call to let us know that there were any service issues until after the 10 day return time frame had passed. They stated that both chairs had issues but one chair was found to have no issues at all. The chair that had an issue was repaired and both chairs were returned to the customer. Consumer Response /* (4200, 16, 2022/08/08) */ (The consumer indicated he/she DID NOT accept the response from the business.) What I can't make you understand is that the 10 days started from purchase date and The chairs were not delivered. The chair broke on day 6 of possession., so how could I have notified you within the 10 day period. Your answer and policy are absurd. Business Response /* (4000, 19, 2022/08/16) */ We have responded twice that the customer did not notify us that there was an issue until after 10 days. We repaired the small issue with one chair and the other chair had no issues. The chairs are built and operate as designed and we repaired at No Charge per the La-Z-Boy warranty. I understand that the customer still wants a refund but that is not the warranty on the product that they purchased. We have made all adjustments needed and helped the customer get the adjustments done. Consumer Response /* (4200, 21, 2022/08/18) */ (The consumer indicated he/she DID NOT accept the response from the business.) As I have said before, I DID NOT HAVE POSSESSION OF THE CHAIRS UNTIL THE 10 days had already passed. One broke 6 days after it was delivered. So, the 10 days you talk about it ridiculous. You also act like it was a simple break. The base (frame) of the chair broke with a 97 year old woman sitting in it. I am afraid of both chairs due to safety issues. I want a refund.

• Initial Complaint

  06/24/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On 10/23/2021 I had to special order the Rowan Rocking Recliner to get the brown leather I needed. Invoice XXXXXCCRIQM, Total cost $1,514.40. Purchased at La-Z-Boy Katy, XXXXX **** ******** Houston, TX XXXXX. Copies attached of what I ordered, (front and overhead view). I did not remember that there was a seam on the seat since it was so unnoticeable and insignificant, you can see this on the attached pictures. I was told that my order would take 4 to 5 months. I ordered the chair because of the small size and liked the modern look and how sleek the leather looked across the seat. After 8 months my chair came in and was delivered on 06/22/2022. While placing the chair where I wanted it, I noticed the seat looked different. I got out my picture and the seat was different. On the chair delivered to me there is a seam, then this strange stitch across the seat in back of the seam, the leather is bunched up or gathered (copies attached). The chair in the showroom had a seam that was sleek and smooth and the leather was not bunched with the strange stitching across the seat. I spoke to the manager in Katy, Lee Weaver and he said to send pictures, which I did. I told him I wanted a refund and he said that they were not able to cancel, exchange or refund special orders. I understand their rule , if it takes too long or if you find something you like better - tuff, but what i got from them was not what I special ordered, How can I be blamed for getting a different chair. This is upsetting to me. I am 77 years old and this will probably be the last recliner I purchase. The chair I got is ugly and not something I would have ordered since the rest of my furniture is sleek and modern. The only thing that makes sense to me is that they changed the look of this chair during the 8 months it took to get to me or this is a different chair, it has to be on or the other. It makes me sick to think I paid so much for something so ugly and to be told that I am stuck with it.

  Business response

  08/05/2022

  Business Response /* (1000, 5, 2022/06/28) */ The customer is looking at an picture online which does not show the seat in detail. As with all websites they do state that the pictures can vary from the actual item. The pictures online are a simulation of the product. To see the seam the picture would have had to be taken from the top looking down at the seat and there Is not a picture of this type on the website. If the customer went into the store she would have seen that all our chairs have this seam and the gathers as the La-Z-Boy chairs have always had in the chaise style chairs. This was a special order and cannot be returned since we do not carry this chair in this leather in our stores. Consumer Response /* (3000, 7, 2022/06/30) */ (The consumer indicated he/she DID NOT accept the response from the business.) The chair I ordered was not the chair I received. They state that all their chairs have this seam and gathering but this is ugly to me (I saw this kind of chair in many of the furniture stores I went to and did not hesitate to walk away), I would have never special ordered the chair I received. I am 77 but I do have a perfect memory, I remember things that most of the younger people around me do not so please do not insult my intelligence in this way. Business Response /* (4000, 9, 2022/07/01) */ These gathers and seams are present on the chairs shown on the store floor. This cannot be changed it is the way the chairs are designed. Consumer Response /* (4200, 11, 2022/07/05) */ (The consumer indicated he/she DID NOT accept the response from the business.) I don't care what your showroom is showing 8 months after my order. The chair that was delivered to me is NOT the same chair I ordered period. You people are crude and dishonest.

• Initial Complaint

  06/03/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Purchased two leather 3 seat sofas in Spring of 2017 with delivery in May 2017. In fall of 2021 we noticed what we thought was leather peeling away from the sofa backs, sides tops etc. As it turns out these are not full leather sofas as we were led to believe during the sale. it seems only the part you come in contact with while seated is leather. So what is peeling away is vinyl material from a back material. It is peeling cracking coming off. We contacted Lazy Boy store in the fall and they had us call into a customer service number, placed a claim *****XXXXX. After months of follow up emails with Valerie L**** 214-631-1813 ext **** the response is that they will pay half of each seat in the amount of 250$ and we pay the same amount for the repair. And upon accepting this we can no longer pursue any claim. We paid about 5K for the sofas and were upsold to leather telling us it would last longer than the microfiber/material sofa we were shopping for. What we want as a solution is credit in the amount we paid and select the same sofas in non leather. Valerie told us this is not an option. We were upsold, and that is okay. The issue is the material is defective or was not built right. Also we were told these were full leather sofas and they are NOT.

  Business response

  07/25/2022

  Business Response /* (1000, 5, 2022/06/13) */ We understand that this can be frustrating for the customer but the items that they feel are defective only had a 1 year warranty for any manufacturing defects. We offered in the interest of customer satisfaction, when the customer called to report that they were unhappy 4 years after they were delivered, to order replacement parts at a 50% discount. The customer refused that option. We would not be able to offer an exchange or reselection 3 years after the warranty expired as the customer is requesting.

• Initial Complaint

  06/03/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  11/03/2021 - I purchased two custom leather sofas from LazyBoy (Allen, TX). Due to Covid I was informed of delayed orders 25-50 weeks. 3/29/202 - 1 of 2 sofas was delivered (the queen sleeper sofa) 4/01/2022 - I finally inspected the sofa and noticed the custom nail heads were uneven, too close to one another, imbedded horribly to my supposedly custom new leather sofa. I contacted the store and was informed that I had 7 days from date of delivery to voice the defect within the delivery. (This was day 3 of having the sofa). I was informed by the Allen, TX store that they would notate my account and also provided me with the customer service number to contact them as well. I called 214-631-1813 and left a voicemail for Yolanda Long (received last name from voicemail) to return my call about my unpleasant experience with a custom order that cost me over $4300 for one piece. 4/02/2022 - Yolanda with customer service called me back and informed she would have her manager come out and inspect the sofa to determine the outcome. 4/14/2022 - Customer Service Manager came out, took photos and told me within 7 days I should hear back. 4/26/2022 - I called Yolanda with customer service for an update, left a voicemail. 4/27/2022 - Yolanda called me back after seeing photos, said it was horrible, just waiting on LazyBoy to approve replacement, should take 2-3 weeks. 5/27/2022 - I called Yolanda again for an update and advised I have been nothing but patient that I wanted resolution as soon as possible. I am basically paying for something I don't sit on or use. Yolanda advised she will call me back on next Tuesday (5/31/2022) with an update. 6/02/2022 - I called Yolanda again and informed, that I am now seeking resolution, I have been nothing but patient and still no update. That I would like her supervisor to call me back as soon as possible. No update, I am requesting a full refund and for the customer service team to come pick up this sofa from my property.

  Business response

  07/20/2022

  Business Response /* (1000, 5, 2022/06/13) */ We know that this has been a very frustrating situation that can take time to resolve. We did contact Ms. ***** on 06-07-2022 and left a voicemail for her to call us back to discuss her options. We were able to reach her today 06-13-2022 and let her know that we will be picking up the sofa for a full refund per her request. Consumer Response /* (2000, 7, 2022/06/14) */ (The consumer indicated he/she ACCEPTED the response from the business.) I concur with this response and glad I received the resolution I so rightly deserve. Thank you BBB for seeing through and mediating this request.

• Initial Complaint

  06/02/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We have had our very expensive couch for 4 months and the fabric is pilling, threads coming out, looks extremely worn. We are still within warranty from the store, but had also purchased the extended warranty. We called in the issue and they sent someone out to review. He agreed the fabric was not supposed to be that way and sent the info up. La-z-boy then advised even though the entire couch looks that way because it is an issue with the fabric, they would only replace a couple cushions and are closing the claim. They said I have no recourse as they have made their decision. They sold us a warranty and a promise of service they are not fulfilling.

  Business response

  08/04/2022

  Business Response /* (1000, 7, 2022/06/21) */ Pictures have been sent of the things that the customer did not like with the fabric. The pieces have been reviewed by fabric specialists at La-Z-Boy and no defects were found. This is a normal characteristic of this fabric and no damage was found. We understand that the customer does not really like the fabric but that does not make it defective. Consumer Response /* (3000, 9, 2022/06/22) */ (The consumer indicated he/she DID NOT accept the response from the business.) Saying they are aware the fabric comes apart and looks horrible immediately is a known issue and they are selling it anyway makes it even worse! They are purposely selling a defective fabric with no warning at all to the customer! They are acting in bad faith, and need to correct what they have done. Business Response /* (4000, 11, 2022/06/24) */ There are no defects with the fabric and it has no issues. The fabric that the customer chose is not defective and is not showing any signs of being defective. Consumer Response /* (4200, 13, 2022/06/27) */ (The consumer indicated he/she DID NOT accept the response from the business.) I've attached pictures of how this fabric is coming apart. I cannot capture how bad it is pilling or the tools I've had to buy and hours I spend trying to make it look better. Had the seller told me this fabric would fall apart so quickly, I would have chosen another. They knew it would, said nothing, then refuse to honor their warranty. Their own technician said there is no way fabric should do this within a couple months of purchase. Please explain to me how that is "not defective"? Business Response /* (4000, 15, 2022/06/28) */ This has been reviewed by fabric specialists and determined to not be a manufacturing defect. Consumer Response /* (4200, 17, 2022/06/30) */ (The consumer indicated he/she DID NOT accept the response from the business.) They have proposed nothing to help me. At least they can help someone else by removing this fabric from their stores so no one else has to go thru this. You know the fabric is bad. Please do the right thing for future customers, even if you refuse to help me.

• Initial Complaint

  05/14/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On7/18/2018 I purchased a leather recliner, sofa and tripoli L/S with console. I noticed the leather on the sofa was literally coming apart in several places. Called and was told they couldn't do nothing to help me. If it was cut etc. they could. I explained that I felt like it was a defect in the leather. But still not help. I just asked if they could come see the problem. They just blew me off. I paid 1899.88 for the sofa. Thought they should back their product better than that. Bought extended warranty and leather treatments for all pieces. The people I talked to were blunt and inconsiderate for anything I had to say.

  Business response

  06/27/2022

  Business Response /* (1000, 5, 2022/05/16) */ The La-Z-Boy warranty on the cover (fabric or leather) is one year from the date of delivery. The furniture was delivered on 07-21-2018. The customer was given all warranty information at the time of purchase. We understand that this can be a frustrating experience but the customer needs to call within the one year time frame to report any issues, they did not so this would not be covered 4 years after delivery. Consumer Response /* (3000, 7, 2022/05/21) */ (The consumer indicated he/she DID NOT accept the response from the business.) I realize what their saying about warranty. What I'm saying is sometimes if there is a defect in something it doesn't show right away. I think it is poor business to think they shouldn't do anything about the problem. 4 years is nothing for furniture. I will never purchase from them again and give them 0 in being open to help. The pictures I sent showed how the leather was literally coming a part. Some places are just flaking . Thank you for your assistance. Didn't really think it would help they don't want to hear anything you say. Will definitely not suggest anyone buy from them. Business Response /* (4000, 9, 2022/05/24) */ I understand that this can be frustrating but you purchased an item with a one year warranty on the leather and fabric. We would not be able to assist after 4 years. Consumer Response /* (4200, 11, 2022/05/25) */ (The consumer indicated he/she DID NOT accept the response from the business.) Absolutely not! I just want people to know lane furniture is not the quality you pay for. The company doesn't back their products. They don't go the extra mile for the customer. First time I purchased from Lazy Boy and will be the last . I definitely want send anyone to purchase from them and will be sure all my family and friends will no the problems and how cold they are in taking care of their customers. Warranty is one thing but defect in product is another. Thank you

• Initial Complaint

  04/25/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Sales order # XXXXXDDPSJK Total cost: $5,480.13 Date ordered/purchased: 7-21-2021 Order received date: 3-30-2022 Nature of dispute: 1. I received a call from LazyBoy warehouse on 2-8-2022. They claimed that the sofa was damaged and parts had to be ordered. 2. Store management stated that I had 30 days from the date of delivery to return merchandise for full refund/replacement if anything was wrong with merchandise. 3. Received call on 3-23-2022 to schedule delivery. 4. Sofa delivered on 3-30-2022. Recliners were tested by delivery guys and found one of the recliners to be defective. They worked on it to get it back on track and moving. 5. After our own inspection, immediately after receiving it, other issues were discovered: a. The sofa was completely covered in dirt and grime. b. Both arm rests are wrinkled from foam underneath leather. c. One head rest of recliner is smashed down. Sofa does is not in alignment straight across the top nor straight across bottom. It leans down on one side. d. The back panel not attached to bottom. e. On one Headrest there is a spot on leather that looks like it was patched. f. Recliner backs are loose and wobbly with large gaps in between. g. Both recliners wobble as they are opening and closing. h. Mechanics of recliners feel very unstable. 6. I immediately contacted the store manager with these issues and stated that the sofa was unacceptable and wanted to return it for a new one. 7. I have made numerous calls to store management and regional customer service managers to resolve these issues starting from when the sofa arrived at my home, March 30, 2022. 8. These issues have not been resolved as of April 25, 2022 9. LazyBoy committed to provide me with a new, undamaged leather sofa recliner, crafted with quality and comfort.

  Business response

  06/01/2022

  Business Response /* (1000, 5, 2022/04/26) */ We have to inspect the furniture to verify that there are issues and the customer does not return our calls to get that scheduled. Another message was left for the customer to call back to schedule an inspection but have had no return call again. Once the furniture is inspected we will know what can be done to help the customer if it is not up to La-Z-Boy standards. Consumer Response /* (3000, 7, 2022/04/27) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have not received any calls with messages to call back nor any emails to try to contact me from LazyBoy to schedule an inspection. I did receive a voicemail on April 6, 2022 from the company stating that they were reaching out to the manufacturer about ordering another sofa. Business Response /* (4000, 9, 2022/04/28) */ We have left numerous messages for this customer and each time we call it goes straight to voicemail and there is no response from the customer after the message is left. She can reach out to us at 800-229-6699 ext * to get the inspection scheduled.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩