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Business Profile

Gutters

Emerson Gutters & Drainage
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BBB Accredited BusinessA-Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/20/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I hired Emerson Pro Services / H33383838373138**37**H Air Duct & Dryer Vent on 07/04/24. There is an issue with the work to which they have yet to come back and repair. I&#**;ve left numerous messages @ ************, & in addition at least ten (10) text messages to #************ with one of their Employees. This Employee continues to promise someone will be here on a certain date however no one ever shows. I was told (via text) that someone would be here on Tuesday 12/10/24 (8a), still a no show and yet to hear back via text message.

    Business Response

    Date: 01/27/2025

    We sincerely apologize for the inconvenience you have experienced. Upon receiving your initial call, we acknowledged the issue with the air duct vent and offered to rectify it at no additional cost. We aimed to demonstrate our commitment to customer satisfaction.
    Regrettably, during the scheduling process, there were misunderstandings which led to communication difficulties. Our technician attempted multiple times to arrange a suitable time for the repair, but unfortunately, a mutually agreeable time was not established. We understand the importance of respectful and effective communication and regret any impression of discourtesy.
    To resolve this matter swiftly and to your satisfaction, we are more than willing to send a different technician to fill the space around the air duct vent at no extra charge. Please contact us at your earliest convenience to schedule this service. We value your business and are committed to ensuring your complete satisfaction with our work.

    Please reply when you are available so we can take care of it as soon as possible.

Emerson Gutters & Drainage is BBB Accredited.

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