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Business Profile

Hair Products

Kayla Alexandra Collections

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:07/17/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date: Friday, July 12, 2024, at 1 pm Total Amount Paid: $995 via ************** and Products Purchased:Two 22" premium hair bundles, Lace closure, Closure sew-in, Blow-dry trim Business Commitments (As Advertised):Raw Cambodian Natural Wave Bundles (Two 22" bundles): $300 each Description: Raw Cambodian hair with coarse natural luster, 100% unprocessed human hair, free of animal hair and synthetic fibers.Raw HD Lace Closures (18" length, body wave): $180 Description: 5x5 HD Lace. Closure Sew-In:Hair is cleansed, conditioned, prepped, and braided. A net is applied, and no more than three bundles are added, with basic layering and curls included. Additional bundles incur extra fees. Only quality hair is accepted.Nature of Dispute Issues with Products:Hair Bundles: Unbearable mildew and wet dog/sweaty odor Lace Closure: Overbleached roots, originally covered with root spray Communication with Business Initial Contact:On July 9, 2024, I informed Kayla of the issues I had with the unpleasant odor and requested a resolution.Business Response:Kayla initially offered to redo the hairstyle.Later, she retracted, claiming I left as a "happy customer" and refused further resolution based on my alleged satisfaction at the appointment's end.Advertising Discrepancy I believe the hair bundles and closure were misadvertised as premium on:www.kaylaalexandrastudio.as.me www.kaylaalexandra.com Requested Resolution I seek reimbursement for:Overpayment for Hair: $120 Tip Paid in Good Faith: $100 Closure Sew-In Services: $265 Total Requested Reimbursement: $485 Breakdown of Charges Original Total Paid:Hair: $600 (Two 22" bundles and lace closure)Closure sew-in and trim: $295 ($265 + $30 for trim)Tip: $100 Total: $995 Advertised Amount:Hair: $480 (Two 22" bundles and lace closure)Closure sew-in and trim: $295 Total: $775 Price Difference:Overpayment for Hair: $120 Tip: $100 Closure Sew-In: $265

Kayla Alexandra Collections is NOT a BBB Accredited Business.

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