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Business Profile

Health and Medical Products

Alliance Direct Benefits

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Health and Medical Products.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/02/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This business is a scam, they retrieved information from the net about my family and signed me up for a plan, for a $20 monthly fee.. I called the business, and I was told that I signed up a contract with one of their salesman, which is a lie.. I am not exactly sure how they got a hold of my banking information but somehow they did and started billing my account in June of 2023.

    Business Response

    Date: 04/09/2024

    Re: BBB Complaint #********
            Alliance Membership #************
            Member Name:  **************


    The following comments are in response to BBB complaint (#********) filed by *** *******regarding his Alliance for Affordable Services (Alliance) membership.  We appreciate the opportunity to address the comments made. 

    Since 1981, the Alliance has offered great benefit packages to businesses, individuals,and their families.  Alliance Membership provides access to a variety of personal, professional, educational, and health & wellness benefits that help members and their families save money. 

    Sign-up for Alliance membership is limited to a secure online website application or via a sale by an independent agent (whose managing entity has been authorized to offer Alliance membership.)  According to our records, the $19.95 Alliance Protection membership for Mr. ******* in question was submitted via the enrollment process using an independent agent.

    Alliance would not have access to any persons demographic or payment information had it not been provided to us via enrollment through our secure online join page or via signup with an agent for the express purpose of issuing an Alliance membership.  After speaking with Mr.******* on March 27, 2024, his association membership and access to all benefits were promptly canceled as per his request and no further drafts have nor will occur against his account.  Should you or Mr. ******* have any further questions, please dont hesitate to give the Alliance Member Services team a call at **************, M-F, 7 a.m. to 5:00 p.m., CT.

     

Alliance Direct Benefits is NOT a BBB Accredited Business.

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