Complaints

• Initial Complaint

  07/17/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Gain membership to this gym who offered classes, but the trainers never showed up. After about six months at the gym and not getting the service that I requested, I decided to cancel. The owner sent me messages telling me I was stupid asking me if I hit my head and was overall rude and did not allow me to cancel even though I was just five days past the billing date. He is now refusing to charge my credit card and instead is making it more difficult. His gym is nasty He is rude And overall, everybody should be wary when dealing with this horrible man. He's also now threatening to put this on my credit report and basically make my life a living h*** Because I dared talk back to him. My hope is that he will get slapped with some type of fine or told not to act like this to consumers

  Business response

  07/23/2024

  Hello! This client has falsified and taken out of context his situation. To simplify it, he refused to pay his last payment to the gym. Then after threatening me with court over $40, he paid , only to charge it back with his credit card company.

  We dont handle billing or collections and I simply explained to him (over and over) that the account wont cancel and yes they eventually ding credit.

  I have attached an email pdf verifying all of the above.

  As for his claim that I wouldnt accept his new card, thats an outright fabrication. I asked him to revoke the chargeback so he wouldnt get double charged as we had already submitted his email where he admits sending the letter in late and calls me a "********" for the rules. So if I charged his new card and the credit card company reversed his claim then he gets hit twice.

  I have also attached an email where he asks to keep using the gym. Hopefully that helps shine light on his "trainers dont show up for classes and the gym is awful" as well.

  I am sorry your time has to be wasted with unsubstantiated claims like this.

  please let me know if you need anything else-thank you

  *** ******

  DIesel FItness

  Customer response

  07/23/2024

  I am rejecting this response because:   
  

  this guy overall is just a jerk. I changed my credit card number which I explained to him. I did not dispute his charge. And I gave him a new credit card number to process process. He is able to process the card because one of the people on the staff did it when I had fraud on another credit card Earlier in the year. He is being difficult to be difficult. Instead of resolving any issue he continues to just say fraudulent information and/or process the $40 As requested . His real issue is that I dared argue with him . I don't care how many email he attaches. It doesn't change the despicable human that I find him to be. He is known to be argumentative, Untrustworthy and overall bad person. This could be simply resolved by processing the $40 on the card that was sent to him. Instead, he ******* *** by others pain

  Business response

  07/23/2024

  I have attached the email from the billing company showing this complaint is being untruthful. As you can see from the credit card chargeback he lied to the credit card company as well.

  I dont appreciate the personal attacks. I am just running a business the best I can and when a customer signs a contract- we expect them to honor it. 5 days or 1 day after billing its all automatic. Follow the protocol or dont, but blaming the owner and continuing to lie is not going to remedy the situation,

  This one has no problem lying to credit card companies or the BBB over $40.

  Please close out this complaint once you review the attached documents.

  thank you-

  *** ******

   

  Customer response

  07/23/2024

  I am rejecting this response because:   
  

  This owner is lying. He didn't even try to charge the New card  That I gave him. I'm sorry his feelings are hurt over my description of his actions, but he started with the name-calling asking me if my head was hit if I'm stupid, etc..

   

  Maybe he shouldn't say things to other people if he doesn't like him back to him. In addition to the card Instead of continually going back-and-forth with somebody through the Better Business Bureau. This is not a difficult request the car that you were provided for the money that you're saying you're owed
  

  Or continue to be difficult and have more complaints on you and your business

• Initial Complaint

  05/09/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On June 21, 2021, I signed for a monthly membership and personal training classes at Diesel Fitness. The front desk had me sign something they they described as "Waivers for injury, liability, etc". Whilst I was signing, the front desk staff was summarizing what I was signing, as I had nothing in front of me and I was signing on a signature pad. I asked them to send me a copy of what I had executed and they assured me they would send one to my email address. I commenced my training schedule with my personal trainer and the fitness center charged me monthly as expected. On Jan 14th, 2022, I requested to cancel my gym plan as I was not extending my personal training sessions. They informed me I had a 30 notice day period and I agreed to pay for the extra month. What I was surprised to find out was that there was a $100 membership cancellation fee for terminating my gym plan before the 12 months period. This was the first time I had ever heard of a cancellation fee and given I was never shown what I was signing and never received a copy, I asked to see the document and to point out where the cancellation fee language was. Of course, it was clearly listed in the document but I was completely unaware as I was not able to read what I was signing at the time I enrolled. I suspect the gym has customers sign these contracts all the time without showing them what they are executing or explaining this cancellation fee, a clear sign of bad faith and questionable business practices. I requested a refund of the $100 on this premise and they completely ignored my email. This kind of behavior from a business to deliberately distract consumers and hide the details of what they are signing is abhorrent and needs to be addressed so it does not happen again.

  Business response

  07/13/2022

  Business Response /* (1000, 7, 2022/06/02) */ ****** contacted Diesel Fitness to look into personal training. We went through the pricing options and training package options from the very beginning as her membership was contingent on the training package. She made a choice based on those presented options. She chose to purchase a training package and understood she would need to choose a membership option in order to train in our facility. We spent the time with her to find her a good trainer that was a good fit and the time to go over these options so she could make an informed decision before we sat down to set the account up. She had 3 membership options, two were 12 month agreements and one was a month to month option. She chose to do our standard membership which was a 12 month agreement that turns month to month after the initial year agreement. We always explain and go over this before we ever sit down as the customer makes the decision and each option comes with a different financial commitment. From the very start we tried our very best to provide her the service she approached us for. To the best of my knowledge we all had good rapport with each other and did our very best to accommodate and provide the best service we could. My understanding was we had accomplished those things. She trained with the gym over a period of almost 8 months. We all greeted each other on each visit. We were not aware she had not received a copy of the agreement. At anytime had we been made aware we would more than happily have sent it over or printed it upon request. With 1300 members sometimes we do need to be notified if there is a mistake we aren't aware of. She agreed to the membership option she chose and we sat down and got her set up. After 7 months she approached the gym to cancel and was given the procedures. It wasn't until this point we were even made aware of this issue. Her membership she chose required a $99 cancellation fee to break out of the 12 month agreement with a 30 day notice. We have had this policy for 15 years and are always vocal about it upon sign up. We would never intentionally mislead a customer. Her statement "This was the first time I had ever heard of a cancellation fee and given I was never shown what I was signing and never received a copy, I asked to see the document and to point out where the cancellation fee language was. Of course, it was clearly listed in the document but I was completely unaware as I was not able to read what I was signing at the time I enrolled. I suspect the gym has customers sign these contracts all the time without showing them what they are executing or explaining this cancellation fee, a clear sign of bad faith and questionable business practices. She admits she signed but didn't read the agreement which was there in front of both parties on the screen during the sign up. That is what was signed. This is not a fault of the business. We understand she has said she did not receive the emailed copy but we were never notified as such so there was nothing we were able to do. We would have printed or sent it out again day one or at any moment if requested for almost a years time frame. As proof she even says " I asked to see the document and to point out where the cancellation fee language was. Of course, it was clearly listed in the document but I was completely unaware as I was not able to read what I was signing at the time" Once again it was on the screen which is what was being signed, it was also emailed. We could have emailed or printed out the agreement if she asked us for it. We are sad that this has ended this way as we honestly had every intent to provide the best service and practice we can. Her accusation is just not true. We have never had any ill intent or misdirection in our sales as the membership is a small amount compared to the clients training investment. She signed an agreement which we fulfilled on our side and she completed after her cancellation and early termination fee. These are policies that have never changed and that we hold all our members too.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩