Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/11/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had to submit receipts multiple times for doctors ***********s. Called today to figure out why my FSA card was put on hold to find out there wasnt enough information on the receipt I provided and NO ONE contacted me to tell me there was an issue with a receipt sent in for a service on 2/17, receipt sent in on 2/19. It is now 3/11, I just got a reminder email this morning that my receipt had NOT been submitted and my card was on hold at my dr *********** today. It hasn't even been 30 days.

  Business Response

  Date: 03/12/2024

  After a review of the itemized receipt received on March 11, 2024, we have reactivated your debit card. The receipt is in processing and you will be officially notified of the status within 2 business days. 

  Our records indicate that this receipt was requested (via email) on January 25, February 14, and again on March 10, 2024.

  We also are awaiting a response from MasterCard regarding the dispute you filed about the amount of this transaction due to expected insurance involvement.  

  For the other pending transaction on your account, please submit an itemized receipt. Your recent submission for that transaction was not itemized. 

  Thank you,

  TaxSaver Plan

   

   

  Customer Answer

  Date: 03/14/2024

  I am rejecting this response because:   I have not received a phone call, I have had to submit a second receipt for another physician FOUR times and it STILL has not been accepted and no reason has been explained to me. I called a representative again this morning and again got no further detailed explanation as to why I have had to submit the receipt so many times and it has not been accepted. It has all of the required information, physicians name, phone number, address, service, date, amount charged, and my name on it. I am never getting an FSA card again. The $200 tax savings isnt worth it. 

  Business Response

  Date: 03/15/2024

  We did receive your most recent submissions and the claim in question has been approved....as stated prior, your card is active and we appreciate your responses to our inquiries. 

  Customer Answer

  Date: 03/15/2024

  I have reviewed the business response and accept this resolution. 

• Initial Complaint

  Date:10/03/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Tax Saver Plan has randomly shut off my FSA Debit Card citing ridiculous reasons. They make it really hard to get ahold of them to request they reactivate the card. All of the funds that I don't spend in the plan year goes back to the plan administrator, and sometimes there's a split between the plan administrator and the employer, which is wild. Anyway, these folks are clearly incentivised to make using MY money harder, as they get 100% of what I don't spend. This is is blatant fraud. Probably the ***************************** definition of it, tbh. But hey, it only takes about ******* of us Americans to get ripped off before literally any institution will pay any attention to this.There yah have it. Hard working middle class American over just getting ripped off by a ********** company, lol. Good times, America. ***************** HA!

  Business Response

  Date: 11/06/2023

  ****************** elected, through his employer, to participate in a Flexible Spending Account (FSA) for 2023.
  He elected $1000 for the year (Jan- *********** was issued a debit card that could be used to pay for eligible expenses throughout the year.
  During the year, he used the card for $468.56 in expenses.
  As the Third Party Administrator (hired by his employer), we are required to request substantiation/documentation that each debit card transaction follows IRS Regulations for eligibility. 
  
  
  ****************** also submitted manual claims for reimbursement during 2023.
  Once we processed those claims, two separate direct deposit reimbursements were issued to ********************** bank account ($290.07 on Oct 6, 2023 and $243.60 on Oct 13, 2023).
  
  
  Once ****************** reaches his election amount in reimbursement (via debit card transactions and/or manual reimbursements), no further reimbursements can occur.
  ******************** has reached that amount  ($468.56 + $290.07 + 243.60).
  His current debit card remains active so he can use it again next year if he elects to re-enroll in the plan.
  
  
  I would also like to note that if any FSA accounts have funds remaining after the plan year ends, it is IRS Regulations that those funds remain in the Plan (under the Plan Sponsor/Employer).
  TaxSaver Plan does not benefit/profit in any way due to plan forfeitures.

• Initial Complaint

  Date:06/21/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company claimed that they have professional online support, and supposed to process claims in 48 business hours and distribute the approved claim funds soon after. But its been almost 20 days since the claim was approved, many online inquiries to where is the claim fund distribution at, only to get the same copy paste response that someone will look at this and call you back asap. But no one calls, they just keep dragging it on. They also don't have ACH fund distribution available at all where other vendors for FSA processing had it years ago, everything has to be done by a printed check and USPS which is not environmental friendly at all and costs extra. Please try to do better for your customers, they are the one paying you fees for your services which is to process claims and distribute claim funds in a timely manner.

  Business Response

  Date: 08/11/2022

  Business Response /* (1000, 5, 2022/07/05) */ We have attempted to reach out to the member directly to advise of the resolution to this case and are waiting on his response.