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          Find a Location

          Hotels.com has 7 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • Hotels.com

              5400 LBJ Fwy Ste 500 Dallas, TX 75240-1019

              BBB Accredited Business

            • Hotels.com

              2897 N. Druid Hills Rd. Atlanta, GA 30329

            • Hotels.com

              1919 Little Creek Crossing Acworth, GA 30101

            • Hotels.com

              5319 Jefferson Davis Hwy Fredericksburg, VA 22408

            • Hotels.com

              500 W Madison St Ste 1000 Chicago, IL 60661

            Business ProfileHotels.com

            Hotel Reservation
            HeadquartersMulti Location Business
            BBB accredited business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Contact Information

            5400 LBJ Fwy Ste 500

            Dallas, TX 75240-1019

            Get Directions
            Visit Website
            (800) 246-8357

            Want a quote from this business?

            Get a Quote

            Customer Reviews

            1.06/5

            Average of 520 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            2,468 complaints closed in last 3 years

            589 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 4/10/2000

            Years in Business: 33

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Business Details

            This is a multi-location business.

            Find a Location

            Hotels.com has 7 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • Hotels.com

                5400 LBJ Fwy Ste 500 Dallas, TX 75240-1019

                BBB Accredited Business

              • Hotels.com

                2897 N. Druid Hills Rd. Atlanta, GA 30329

              • Hotels.com

                1919 Little Creek Crossing Acworth, GA 30101

              • Hotels.com

                5319 Jefferson Davis Hwy Fredericksburg, VA 22408

              • Hotels.com

                500 W Madison St Ste 1000 Chicago, IL 60661

              Headquarters
              5400 LBJ Fwy Ste 500, Dallas, TX 75240-1019
              BBB File Opened:
              3/26/2000
              Years in Business:
              33
              Business Started:
              1/1/1991
              Business Incorporated:
              8/23/1999
              Accredited Since:
              4/10/2000
              Type of Entity:
              Corporation
              Alternate Business Name
              • www.hotels.com
              Business Management
              • Mr. Peter Kern, CEO
              • Mr. Joshua Belkin, VP, Global Brand
              Contact Information

              Principal

              • Mr. Scott Booker, President

              Customer Contact

              • Mr. Scott Booker, President
              • Mr. Peter Kern, CEO
              • Mr. Joshua Belkin, VP, Global Brand
              Additional Contact Information

              Phone Numbers

              Read More Business Details and See Alerts

              Industry Tip

              BBB Tip: Traveling soon? Shop smart when booking a hotel room

              Customer Complaints

              2,468 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              04/22/2024

              Complaint Type:
              Billing Issues
              Status:
              Answered
              I booked a room through hotels. Com last week for the weekend. After confirming the room I immediately noticed that I had accidentally booked the day after I needed the room and reached out asking to move the day via chat. The representative told me not to worry and he would reach out to request the date changed. He cancelled my room which resulted in a charge for the full night I did not use the service and forcing me to pay for the room on the correct day through the hotel. The transaction processed for ****** for the day I did not use. It is wrong to charge someone in full for a good or service they did not use. I would like my money back in full and hotels. Come is refusing stating it is the hotels policy while the hotel is saying it is hotels.com policy. Since the transaction is from hotels.com, I wish my funds back from them.
              Read More
              Read 2467 More Complaints

              Customer Reviews

              520 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Naga N

              06/21/2024

              Hotels.com fraudulently sold me a room in what they said was a 153 room hotel with hardwood floors, a 5-minute drive from the ************** experience in *********. When we got there, we discovered that it was actually a 15 room motel with plastic floors that was much further from the attraction than advertised. I showed the listing to the owner of the motel and he literally said, this isn't my motel.Furthermore, the room was sold as non-smoking, and had clearly been recently smoked in, as evidenced by the cigarette burn on the top sheet of the bed! The only washcloth in the bathroom was a cleaning rag that looked like it had been used to clean the toilet.When I confronted Hotels.com with all this information, they refused to give any kind of a refund or issue any kind of an apology. Their offerings are not to be trusted!
              Read 519 More Customer Reviews

              Local BBB

              BBB serving North Central Texas

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

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